Reviews
After calling for a few days and not getting anyone from
After calling for a few days and not getting anyone from service to call me back. I had to walk in to ask about the strut on the rear hatch that completely broke and now my hatch won’t open. I was 2 months past the 4yr warranty and well under the mileage. Basically told me to kick rocks. Couldn’t even give me a price unless I dropped it off. Couldn’t care less to help me. Had a VW before that had a major issue after the warranty expired and guess what. VW still honored it. I guess lessons are learned with this dealership
After calling for a few days and not getting anyone from
After calling for a few days and not getting anyone from service to call me back. I had to walk in to ask about the strut on the rear hatch that completely broke and now my hatch won’t open. I was 2 months past the 4yr warranty and well under the mileage. Basically told me to kick rocks. Couldn’t even give me a price unless I dropped it off. Couldn’t care less to help me. Had a VW before that had a major issue after the warranty expired and guess what. VW still honored it. I guess lessons are learned with this dealership
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
My salesman Chad Leblanc was superb as far as being
My salesman Chad Leblanc was superb as far as being accommodating and thorough . Thank you
My salesman Chad Leblanc was superb as far as being
My salesman Chad Leblanc was superb as far as being accommodating and thorough . Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Steven, we truly appreciate your kind words about Chad! He takes great pride in making sure every customer has a smooth and accommodating experience. Thank you for choosing INFINITI of Baton Rouge, and we hope you enjoy your new vehicle!
Very honest sales staff, Chad Leblanc reported accurately
Very honest sales staff, Chad Leblanc reported accurately every detail that I needed checked while buying this Jeep completely on line. I was apprehensive but pleasantly surprised. Very friendly and honest dealership in my view.
Very honest sales staff, Chad Leblanc reported accurately
Very honest sales staff, Chad Leblanc reported accurately every detail that I needed checked while buying this Jeep completely on line. I was apprehensive but pleasantly surprised. Very friendly and honest dealership in my view.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We recommend your dealership to anyone we know looking
We recommend your dealership to anyone we know looking for a car. Very satisfied both with purchase and service
We recommend your dealership to anyone we know looking
We recommend your dealership to anyone we know looking for a car. Very satisfied both with purchase and service
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words and for recommending INFINITI of Baton Rouge to your friends and acquaintances. We're delighted to hear about your satisfaction with both your purchase and the service you received. At INFINITI of Baton Rouge, we take great pride in delivering exceptional experiences to our customers, and it's wonderful to know that you had such a positive experience with us. Your recommendation means a lot to us, and we will continue to strive for excellence in serving all our customers. If you or anyone you know ever needs assistance or has any questions in the future, please don't hesitate to reach out. We are here to provide top-notch service and support throughout your ownership journey. Thank you for choosing INFINITI of Baton Rouge, and we look forward to serving you and your referrals again in the future. Best regards, INFINITI of Baton Rouge
Service rep was very knowledgeable about the issue I was
Service rep was very knowledgeable about the issue I was having with my car. Service desk worker also played a big roll in making sure I had a loaner car well my vehicle was being serviced, thanks Melaine. I would say just keep up the great work.
Service rep was very knowledgeable about the issue I was
Service rep was very knowledgeable about the issue I was having with my car. Service desk worker also played a big roll in making sure I had a loaner car well my vehicle was being serviced, thanks Melaine. I would say just keep up the great work.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We're thrilled to hear that our service representative provided knowledgeable assistance for the issue with your vehicle. We're also glad that Melaine from our service desk ensured a smooth process by arranging a loaner car for you while your vehicle was being serviced. Your kind words motivate us to continue delivering exceptional service, and we're committed to maintaining this level of excellence. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your trust in INFINITI of Baton Rouge! Best regards, The INFINITI of Baton Rouge Team
Service Rep.
Service Rep., Tina Lanoux always provides a 5-Star Experience. Ask for her whenever you go.
Service Rep.
Service Rep., Tina Lanoux always provides a 5-Star Experience. Ask for her whenever you go.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your wonderful feedback about Tina Lanoux! We're thrilled to hear that she consistently delivers a 5-star experience during your visits. Tina is an invaluable member of our team, dedicated to providing exceptional service and ensuring our customers feel valued and well taken care of. We'll be sure to pass on your kind words to her. Next time you're in, don't hesitate to ask for Tina. We appreciate your support and look forward to continuing to provide you with top-notch service at INFINITI of Baton Rouge. Warm regards, INFINITI of Baton Rouge Team
Wonderful staff and awesome service very attentive to
Wonderful staff and awesome service very attentive to detail will be back and highly recommend
Wonderful staff and awesome service very attentive to
Wonderful staff and awesome service very attentive to detail will be back and highly recommend
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your fantastic feedback about your recent visit to INFINITI of Baton Rouge. We're thrilled to hear that you had a wonderful experience with our staff and that our service exceeded your expectations. Our team is dedicated to providing attentive and detail-oriented service to all our valued customers, and it's incredibly rewarding to know that we met your needs. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to welcoming you back in the future. Thank you once again for choosing INFINITI of Baton Rouge!
We had a pleasant experience all the way around.
We had a pleasant experience all the way around. David Spikes was very knowledgeable about the QX60 and made the process quick and easy
We had a pleasant experience all the way around.
We had a pleasant experience all the way around. David Spikes was very knowledgeable about the QX60 and made the process quick and easy
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your wonderful feedback about your recent visit to INFINITI of Baton Rouge. We're thrilled to hear that you had a pleasant experience with us and that David Spikes played a key role in making your visit exceptional. David is truly an asset to our team, and we're delighted to know that his knowledge and expertise about the QX60 contributed to a quick and easy process for you. It's our priority to provide a seamless and informative experience for all our customers, and we're pleased to hear that we met your expectations. Your positive words are greatly appreciated, and we'll be sure to share your feedback with David and the rest of our staff. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again whenever you require our services. Thank you for choosing INFINITI of Baton Rouge, and we hope you continue to enjoy your QX60 to the fullest. Have a fantastic day! Warm regards, INFINITI of Baton Rouge
Service was provided in a timely manner and I was
Service was provided in a timely manner and I was extremely pleased with the entire process
Service was provided in a timely manner and I was
Service was provided in a timely manner and I was extremely pleased with the entire process
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're delighted to hear that you were extremely pleased with our timely service. Your satisfaction is our priority, and we look forward to serving you again in the future. Best regards, INFINITI of Baton Rouge
My experience with the service center has always been
My experience with the service center has always been very good. They are knowledgeable and professional.
My experience with the service center has always been
My experience with the service center has always been very good. They are knowledgeable and professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback! We're delighted to hear about your consistently good experiences with our service center. Our team takes pride in their knowledge and professionalism, and we're here to ensure your INFINITI remains in top-notch condition. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your continued trust in us!