Reviews
5-Star Review: Exceptional Experience at Covert Chevy
5-Star Review: Exceptional Experience at Covert Chevy Hutto! I recently purchased a vehicle from Covert Chevy Hutto, and I must say, it was an outstanding experience from start to finish. Here's what impressed me: *** Quality Vehicles The dealership offered a wide selection of top-quality Chevy models, and I was able to find the perfect vehicle that met my needs and exceeded my expectations. *** Great Customer Service The staff at Covert Chevy Hutto were friendly, knowledgeable, and genuinely interested in helping me find the right car for my daughter. Special shoutouts to Jesus, who patiently answered all my questions and made sure I was comfortable throughout the process. His kindness and professionalism truly made a difference! ***Ease of Buying Process The buying process was surprisingly smooth and hassle-free. General Manager Lorenzo and his team guided me through every step, from test drives to financing, and made sure I understood all the details. They were transparent, efficient, and worked hard to ensure I was completely satisfied. ***Additional Kudos The dealership's facilities were clean, modern, and well-maintained. The team was responsive to my inquiries and kept me informed throughout the process. They offered competitive pricing and attractive incentives. The overall atmosphere was welcoming and stress-free. I want to express my heartfelt gratitude to Jesus, Lorenzo, and the entire Covert Chevy Hutto team for making my car-buying experience truly exceptional. May God bless each and every one of you! Overall, I'm thrilled with my purchase and the exceptional service I received from Covert Chevy Hutto. If you're in the market for a new or used vehicle, I highly recommend giving them a visit. You won't be disappointed!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much, Sarah! We're thrilled to hear about your exceptional experience at Covert Chevy of Hutto. It’s wonderful to know that you found the perfect vehicle for your daughter and that our team, especially Jesus and Lorenzo, made the buying process smooth and enjoyable. Your kind words motivate us to continue providing top-notch service. We appreciate your recommendation and look forward to seeing you again soon! Enjoy your new ride! - The Covert Ford Chevrolet Hutto Team
$450 for a Free oil change.
$450 for a Free oil change. Would only give me the FREE oil change if I agreed to do other services. They changed my perfectly good wind shield wipers with a pair that are useless. Next time it rained and I used them I called them to let them know. Refused to believe me. Will only do something about it if I drive all the way back out there. My request was only for them to send me a new pair of wipers. After all they did get their $450 for that FREE oil change. Will be paying for my oil change now at a local place.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your concerns with us. At Covert Chevy of Hutto, we aim to provide exceptional service and value your feedback. We understand your frustration regarding the windshield wipers and appreciate you bringing this to our attention. We encourage you to reach out directly to us at the dealership so we can discuss this further. Thank you for considering us, and we hope to have the opportunity to improve your experience. - The Covert Ford Chevrolet Hutto Team
Single women do not go here alone.
Single women do not go here alone. YOU WILL BE TAKEN ADVANATAGE OF! And it's interesting the people I worked with aren't listed. They told me it was a Unicorn but turns out to be a DONKEY! 2 months in and my vehicle has already been towed for mechanical issues. Thanks Christian (salesman)and NATE (manager)
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We would like the opportunity to speak with you directly regarding your experience.
Only positive things to say about Covert, and Adam and
Only positive things to say about Covert, and Adam and his team who helped me to make the deal as well as all the help after the deal was made. They seem honest, respectful, promptly reply, and friendly! I may not buy another car for a long time, but when I do, it would be w Covert again!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience at Covert Chevy of Hutto with Adam and the team. Honesty, respect, and friendly service are our top priorities, and we appreciate your recognition of that. We look forward to assisting you again whenever you're ready for your next vehicle! - The Covert Ford Chevrolet Hutto Team
I've been dealing with Covert dealerships since 2009 when
I've been dealing with Covert dealerships since 2009 when i purchase my wife Chevrolet Tahoe from them. Good people to do business with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We truly appreciate your loyalty to Covert Chevy of Hutto and are thrilled to hear about your positive experiences with us since 2009. It’s always a pleasure to serve you and your family. We look forward to assisting you again in the future! - The Covert Ford Chevrolet Hutto Team
Restocking fee of 15% was a little rough for an unopened
Restocking fee of 15% was a little rough for an unopened part. The parts guy gave attitude, “it’s either 15% or nothing”. xxxx poor attitude. Great job Covert.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We understand that the restocking fee for the unopened part was unexpected and that you encountered some dissatisfaction regarding the service. We appreciate your feedback as it helps us improve. Please feel free to reach out to us directly if you'd like to discuss this further. - The Covert Ford Chevrolet Hutto Team
WORST PLACE EVER TO PURCHASE A CAR.
WORST PLACE EVER TO PURCHASE A CAR. WRONG MILEAGE ON CAR AND NOW WONT FIX THE ISSUE EVEN WITH THEIR LAWYER. I CANT REFIANCE MY CAR BECAUSE MILEAGE WAS IN KILOMETERS INSTEAD AND THEY CANT FIX. THEY TRYING TO FIND THE OLD OWNER TO HAVE HIM SIGN THE FORM TO REQUEST THE RIGHT MILEAGE CHANGE BUT THEY CANT FIND THE GUY SO NOW WHAT????????? NO SOLUTION NO HELP!! DONT BUY FROM COVERT THEY ARE AWEFUL
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Our team has acknowledged this review.
I scheduled an service appointment to change the oil and
I scheduled an service appointment to change the oil and rotate the tires. After over two hours I was told that it would be another ten minutes. I asked the advisor if it typically took that long and she said yes it took any where from one and a half to two hours. I have never in all the years I’ve own cars have this service taken this long. It actually took two and a half hours. The service advisor was very helpful but there reason why it should take that long.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We appreciate your feedback regarding the extended time it took for your oil change and tire rotation at Covert Chevy of Hutto. While we strive to provide efficient service, we understand your frustration with the wait. We're glad to hear that our service advisor was helpful. If you have any further concerns or suggestions, please feel free to reach out to us directly. We value your input and hope to serve you better in the future. - The Covert Ford Chevrolet Hutto Team
AJ was fantastic to work with!
AJ was fantastic to work with! He was very honest, thorough & provided exceptional customer service! Thank you to the entire Covert Chevy Hutto team for helping me with my purchase!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Catherine, for your kind words! We’re thrilled to hear you had a fantastic experience with AJ and the Covert Chevy of Hutto team. Exceptional customer service is what we strive for, and we're glad we could help you with your purchase. We look forward to seeing you again in the future! - The Covert Ford Chevrolet Hutto Team
AJ went out of his way to make sure my deal fit my needs.
AJ went out of his way to make sure my deal fit my needs. AJ is very good at his job and truly cares about the customers he has a buyer as long as he works their
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We're thrilled to hear that AJ went above and beyond to ensure your deal met your needs. At Covert Chevy of Hutto, we pride ourselves on providing exceptional customer service, and it's great to know that AJ exemplifies this commitment. We appreciate your support and look forward to serving you again! - The Covert Ford Chevrolet Hutto Team