Nyle Maxwell Chrysler Jeep Dodge of Taylor

Edgar Acevedo is an amazing salesman. He is very knowledgable and very great person to so business with.

I brought my 2020 Ram 5500 to this dealership 119k miles on my truck with issues regarding to my DPF filling up and being in regeneration nonstop. At this time my truck threw the codes for P2BAC-00 NOx Exceedance – deactivation of EGR and P1451-00 Diesel Particulate filter System Performance. Which as four other dealerships have confirmed means a service on my EGR was needed at this time. Rather Nyle Maxwell diagnoses this as a turbo failure with as the other four stores confirmed which is seen when code P2262 is thrown. Thankful for myself my turbo was replaced at 30K miles and this part was under dodges 2-year unlimited mile warranty that I had to explain and teach Schwinn the service manager about, because he was attempting to make my pay for this with my extended warranty. So, after four days of back and forth and having the four other dealerships in the area explain to Schwinn, he was completely wrong he finally did his job correct and warrantied the item. At this point if the turbo would have fixed the problems my codes would have been gone and I would have gone on in my marry way. Not to mention that two of my spare tires were stolen or taken off at the dealership and never returned. At 125K miles due to the initial problem of P2BAC-00 and P1451-00 never being resolved and still having the codes on my truck I find myself back at Nyle Maxwell with a completely clogged DPF system. At this point the all-knowing Schwinn who has now not understood how his own warranty process works and mis diagnosing the truck has informed me that I need to replace my entire DPF system which is around 5k with parts and labor after just billing dodge over 8k for turbo and bracket that wasn’t even broken. With the DPF system needing to be replaced and dodges warranty on the system only being 1 year or 12k miles I went through with the repairs. While it cleared out my filter and took my truck out of regeneration this does solve the issue of why my truck DPF system failed. Due to my EGR codes P2BAC-00 and P1451-00 still being on my truck and told that the turbo and the complete DPF system would eliminate the codes even though the codes have nothing to do with the systems that I have replaced. After being released from the dealership once again and told that I will be fine I am now cross country in South Carolina with a DPF system that is continuously in Regeneration mode. After speaking with the service manager at JT dodge in Columbia South Carolina he printed every single page of service that has been done to this truck and broke down the multitude of failures that occurred while at Nyle Maxwell. They are performing an EGR cleaning in order to fix the cause of the problem unlike Nyle Maxwell dodge. I will attach paperwork for every single instance and failure this dealership has done to this truck. After writing this review I will be contacting Ram customer service to have them open up an investigation into the wrongful diagnosis of vehicles and billing Ram for parts that aren’t even part or causing the issues for repair. Then I will be speaking to a personal attorney for loss of wages due to incompetence of the entire dealership. I truly hope that for everyone that takes their vehicle to this dealership for service be warry and personally drive the distance to the next dodge dealership due to the failures of every level of management.

Inno was very professional and listened to everything I said I wanted. He presented me with options and never made me feel pressured to buy something else. Not only that but he did everything in his power to make sure I went home with the car that I wanted. As a buyer I couldn’t appreciate anything more than that from a salesman. Highly recommend doing business with inno if you come to this dealership and are looking for another car.

The dealership was first rate professional and my 2 salesmen were as good as I’ve seen anywhere.

Great customer service every time I go in. Brian is always smiling and happy to see you. On a side note, why does this page keep telling me to write more words?

I’ve always been told it’s not about the sale but the service! Today I received the absolute worst customer service in my life. Two years ago I left a yeti cup at the dealership counter. I called and requested that the young lady put it in my truck and I will get it when I pick up the truck. When I went to pick up the truck I was told the service manager locked it in his desk. I called for months and was told a runner would bring it to my house. I live 30 miles from Taylor. Never happened. So today when I came for service to have a hose attached to the washer housing. They wanted to charge me 30.00 for that. I nicely requested to speak to a manager about calling this even since I didn’t get my yeti. No manager ever appeared but a really rude woman who said here is your key and don’t come back here go to Mac Haik! Really, you bet I will and tell everyone I know there is lousy service after the sale.

I have been with the Nyle Maxwell Dealership in Taylor for years. The folks in the service department are top of the line RockStars. Renee and Bryan are who kept me loyal and the reason I continue to by from this dealership. I highly recommend!

Always a great buying experience! Staff, salesman care about their customers and want you to continue to be a customer for life!

My husband and I have used Nyle Maxwell Dodge in Taylor, Texas for years. We have purchased several vehicles and used their service department with utmost confidence and trust in the service they provide. My Jeep Commander has over 240,000 miles and it still runs great. Thanks so much!

Inno was a great sales representative. The finance office worked through the details and Inno delivered the car to us personally after we finished the negotiations over text and phone. I don't have time to travel and wait. There is nothing better than a dealership which will do this for you. The paperwork was delivered with the vehicle. The experience was perfect. We live about 160 miles from the dealership. Justin