Lithia Chrysler Dodge Jeep Ram Fiat of B

Buyer Beware This dealership, while officially a Chrysler/Jeep/Dodge dealer, operates its used car department with the feel of a roadside used car lot. My experience began with a morning call to inquire about a specific vehicle. The Sales Manager, John Eagle, assured me it was available for a test drive and on the lot, or at least that was the impression he gave despite his attempts at careful wording. I informed him I lived two hours away and wished to arrange a test drive for that evening. He said a salesman, Jared Rousey, would contact me to finalize the arrangements. Jared texted me, and I confirmed my approximate arrival time, promising to text again when I was en route with a more precise ETA. I texted at 3:54 PM, estimating my arrival between 5:30 and 5:45 PM. Upon arriving around 5:55 PM, I met Jared in the showroom. After a 5-10 minute wait, he informed me the car was being brought over. It wasn't until around 6:20 PM, when the vehicle arrived, that it became clear it was being used as a loaner car. At no point during the day was I told the vehicle might not be readily available on the lot. The person who delivered the car then had to remove their belongings and transfer to another loaner. The exterior of the vehicle was disgustingly filthy, covered in dirt and splashed mud, making it impossible to assess the paint condition. Additionally, a car seat was left inside, which I pointed out to the salesman. The previous driver confirmed it was already there when they received the car. The sticker on the car and the website advertised 8,073 miles. However, the odometer reading inside was over 10,000 miles. The CARFAX report indicated 9,250 miles as of May 5th. It's implausible that a vehicle accumulates nearly 1,000 miles in less than a month solely from test drives. Before the test drive, I explicitly stated that a price reduction would be necessary for me to even consider purchasing the vehicle. The test drive itself was satisfactory, and I enjoyed the car, almost forgetting the initial 45-minute wait. The trade-in valuation process then began. Following their standard procedure, they offered $8,500 for my trade-in. This was significantly lower than estimates from KBB/CarMax (around $13,000) and another dealer (over $16,000). Expressing my dissatisfaction and requesting my keys to leave, they suddenly managed to increase their offer by approximately $7,500. This is a highly questionable and unethical business practice. Furthermore, there were nearly $4,000 in "dealer added accessories" not listed anywhere on their website. While I understand dealers often add unwanted extras, most reputable dealerships disclose these additions online for customer awareness. Overall, my experience attempting to purchase a car here was absolutely terrible. Despite all the aforementioned issues, not a single cent was deducted from the car's price or the cost of the added features. They simply manipulated the trade-in value. Again, this level of service and business conduct is what one might expect from a small, independent used car lot, not the used car division of a franchised dealership.

Horrible service in all departments. We still tried to use them for oil changes but that ends today. Over 6 hours of waiting for an oil change when the vehicle was dropped off at 7:45 am. When asked they said 2 cars ahead of you. So my husband didn’t leave and missed almost a full day of work. No rental cars or other options provided. No apology or attempts to make the situation better. We were just told it’s like this and you should have gotten her at 7 am and waiting in line till we open. Most people just leave it here all day. The rudeness and assumption that people have that luxury is astounding. Do go, I recommend the Toyota dealership in town non of this nonsense.

Worst dealership I ever been to went in to look at a truck that was not even at the store Meanwhile me and a saleswoman was forced to walk in 100 degree weather to look for a truck that was not there while other workers sit on golf carts and watched Horrible experience!

They did great at first. I got the car I wanted and at a payment I was ok with. But I just found out if you DONT do the email survey that the salesperson LOSES all their bonuses. That's screwed up and should be fraud. People depend on that money especially when they work hard for it.

Do not allow Lithia’s Service Dept to get anywhere near your vehicle. Please take my review seriously. No matter the cost, take your vehicle elsewhere if you need anything done by a Mopar dealer. Lithia provides the lowest quality workmanship you will ever experience, and no one in their Service Dept truly respects your vehicle or apologizes with sincerity. They don’t care how Mopar or FCA designed it for you…Lithia Service will cut every corner they can and not return it the way you, Mopar, or FCA left it with them. They are not only aesthetically negligent, which produces battle scars on whatever they touch, but above all, they are total savages when it comes to mechanical ability. If you spend any time under your hood performing service or you appreciate the way your vehicle is put together and know the difference between the right and wrong way, then you will feel absolutely violated if Lithia Service does anything to your vehicle. They are the largest dealer in this area, and as a result, they charge $20-$25 more per hour for labor than any surrounding dealer. They also charge above and beyond the manufacturer’s list price for every part they sell. However, the high cost for parts and labor is not the extent of the burden you will experience. You will lose confidence in your vehicle, and the enormous stress from their lack of expertise and respect for you and your vehicle could cause you to stop driving something you love. I have decades of experience owning, driving, and servicing Jeep. Sadly, Lithia is the sole reason why I have zero confidence to continue. There is no culpability in Lithia’s Service Dept…no one inspects any job…and no one follows up. A former service manager at Lithia told me it was a generational problem…that he couldn’t find quality mechanics or advisors…but even the manager who serves today continues to make excuses and not change what is wrong. Mopar and FCA have a huge problem with training and certifying people to service your vehicle, and it's no more grossly obvious than at Lithia. Again, take me seriously and stay away from them and possibly the brands they serve because you will be completely disappointed if Lithia services or repairs your beloved automobile.

STAY AWAY!! SHOPPERS BEWARE!! They DON’T even deserve a1 star!!!! We bought our truck from Albert the Tuesday of Thanksgiving and we’re told it would be 10-14 days before we could take our truck home. They have the worst customer service and give you the run around and make empty promises. After calling and complaining about the long wait to get the truck we were told we were able to pick the truck up on December 2nd. Nothing was fixed on the truck. All they did was wash it and half xxx vacuumed it out and didn’t even wipe down the windows. We had to bring it home and reclean the entire truck. We had to take it back several times because the alignment was off and it drove rough. In the amount of time we’ve purchased this truck we’ve had to take it back up to the dealership and leave it to be fixed. They said they fixed the alignment, but it still continues to pull. We took it back again to be fixed correctly because our finance company was at the point they weren’t going to finance the truck, and the dealership put it on the machine and said it was correct. They put new tires on it to see if that was the problem, but we had to leave the truck overnight because they were having issues with their tire balancing machine. Come to find out they had to take our tires somewhere else to get them balanced before they could put them back on our truck because their equipment was broke. After picking up the truck it still continued to pull. So we took it to another place and they put it on their alignment machine and we were told that who ever tried to fixed the alignment messed it up and it was the worst they have ever seen on top of that the rear end was messed up as well. We took the paperwork up to the dealership and they were like oh wow that was really bad. While there, the service manager told us to give them the receipt to them and they would reimburse us for getting it corrected because their machine was off. After speaking with the general manager today (December 14th) we were told they will not be reimbursing us the money we paid to get the problem fixed when they should have done it. We spent over $400 on alignment issues when the dealership should have been able to correct this issue and should have held up to their word on reimbursement to the customer like they said. Also, when we got the run around with Albert. He hung up on us when we would call to talk to him about the issues we were having and how the financial company was about to not finance the truck. He told us we weren’t following instructions when in fact we were doing what the financial company was asking of us. He also told us that they don’t put a full tank of gas in vehicles (new/ used). Come to find out this is a lie when we spoke to other sales representatives and the sales manager. So all in all the amount of money you spend on a vehicle you do better saving you time and money by going elsewhere than coming to this dealership. This is not how business should be done. I cannot stress to you enough STAY AWAY!

We purchased the vehicle out of state and were assured they have experience working with our state's DMV and are familiar with the process. It has been nearly TWO MONTHS since we signed paperwork for the $75 ,000 truck we purchased on 3/31. We picked up the vehicle less than 2 weeks later 4/12 and have yet to receive confirmation the paperwork is finalized. Every couple of weeks we get an email saying they forgot to have us sign paperwork, and just received one from the title clerk who is beginning the process but needs more information from us first. In fact, when we reply with signed paperwork scanned back, we ask for confirmation of receipt or follow up when paperwork is processed, but have not received responses from these people. This is absolutely unacceptable. I have reached out to attempt to resolve this issue with the Sales Manager Nick, but he made excuses for his staff and in "looking into it" said he would call back but had the DMV title clerk call me back to discuss. Completely unprofessional. I would caution anyone from buying from this dealer out of state. Hopefully Texas buyers have better luck with the process, but ultimately, I wouldn't want to deal with any of these people again as they clearly only care about selling a vehicle rather than any sort of BASIC customer service and follow through. For a customer who didn't try to haggle and didn't ask for anything extra or special, I would expect to be treated a little better than this.

On 09/02/20, at 0800 hrs, MY 2019 Laramie, was brought in for service. My SERVICE ADVISOR was Rudy. I had to CALL HIM, which was at approximately 1630 hrs, to inquire sbout the STATUS of my repairs, and the following is CHRONOLOGICAL EXPLANATION of the INCIDENT THAT (HAPPENED): **1630 hrs a call to Rudy. He replied by saying, "The technician is wrapping things up and that the SOFTWARE that gives INFORMATION to the TRANSMISSION, was not UPDATED so that should take care of the TRANSMISSION issue. **1650 hrs - Rudy CALLS ME BACK and said to COME PICK UP MY TRUCK. I asked again just to make sure all my SERVICE REQUESTS HAD BEEN COMPLETED TO INCLUDE MY (OIL CHANGE). Rudy replied, "Oh I will have him DO IT RIGHT NOW and you can pick it up by 6--it will BE READY. **1755 hrs - Upon entering the SERVICE GATE, I noticed MY TRUCK, with 2 OTHER Cars, WAS PARKED TO THE LEFT SIDE OF THE PARKING LOT, AND A HUGE (OPEN SIGN) was displayed adjacent to the ENTRY DOOR. Upon entering the SERVICE OFFICE, I NOTICED THAT (ABSOLUTELY NO ONE) was PRESENT. I began to YELL OUT HIS NAME and to (NO AVAIL) did ANYONE RESPOND. I looked down on the DESK and saw that (MY TRUCK KEYS and SERVICE INVOICE) were (LEFT EXPOSED TO ANY AND EVERYONE) !!!😡 **1610 hrs - I RETRIEVED MY KEYS AND THE PAPERWORK and proceeded to the SALES DEPARTMENT, where I explained my situation to the RECEPTIONIST and REQUESTED TO SPEAK WITH THE DIRECTOR OF THE DEALERSHIP, AND SHE entered the office of the SALES MANAGER (Phil Frazier). I was admitted in and explained the SITUATION TO HIM THAT I WAS (VERY DISSATISFIED) with HOW Rudy had JUST(LEFT MY KEYS AND PERSONAL INFORMATION) EXPOSED TO ANYONE. I asked if that was COMMON PRACTICE of the SERVICE DEPARTMENT, and he said in the AFFIRMATIVE--"NO MA'AM". I told him I needed to PAY for the OIL CHANGE, and HE LOOKED BEWILDERED AND MADE A PHONE CALL TO SOME "UNKNOWN INDIVIDUAL" who requested that I (LEAVE MY CREDIT CARD INFORMATION WRITTEN DOWN ON THE INVOICE) to be RAN THE NEXT DAY. I SAID, "ABSOLUTELY NOT" --I will pay with CASH. At this time, I handed him ($60 in CASH). He went and got CHANGE from SOME OTHER EMPLOYEE. The OIL CHANGE cost ($56.36) I handed him ($57) and said to (KEEP THE CHANGE) then asked for his BUSINESS CARD and REQUESTED THAT HE (SIGN MY INVOICE). Due to the UNSAFE, UNPROFESSIONAL, UNCONCERNED, INCONSIDERATE, TREATMENT I RECEIVED FROM Rodolfo "Rudy" Garza, I (WILL NOT RECOMMEND, PURCHASE nor ANYTHING FROM Lithia IN THE FUTURE) ! AND AS A RESULT OF SAID TREATMENT, Lithia WILL RECEIVE A (1-STAR). I am in SHOCK AND AWE at HOW MUCH TIME it took to DO A DIAGNOSTIC TEST, ANCHOR THE FRONT LICENSE PLATE WITH (RUSTY SCREWS) AND TO (BREACH THE SAFETY AND SECURITY OF MY VEHICLE AND PERSONAL INFORMATION). MY husband is a DISABLED U.S. ARMY VETERAN, which is known , DUE TO OUR SEAT COVERS THAT DISPLAY HIS (ARMY VETERAN STATUS), and this is the (APPRECIATION) that WE RECEIVED for my HUSBAND'S SERVICE TO THIS COUNTRY WHICH WAS ("ABSOLUTELY UNWELCOMED")!!!

They are only out for your money service tried to say nothing under warranty that they missed up while the oil change and they didn’t even kiss me after .... don’t waste your time or money with they’re money grabbing ha Cs

My truck ws damaged by the dealer ship during a service. It took nearly 5 weeks to get it fixed and there was a new excuse every step of the way. My last service they left the oil cap off and sitting in the engine compartment. If they cant even do that what else are they forgeting