Reviews
Great group of people to work with.
Great group of people to work with. Salesman was Top Notch and Very Professional. Our experience there was amazing. Everyone was very friendly and eager to help with anything we needed.
Great group of people to work with.
Great group of people to work with. Salesman was Top Notch and Very Professional. Our experience there was amazing. Everyone was very friendly and eager to help with anything we needed.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are pleased to hear you had such a positive experience with us, William! If you ever need help, just give us a call. Happy motoring!
Everyone I dealt with in the process was professional and
Everyone I dealt with in the process was professional and courteous. They addressed all my concerns in a timely manner and did everything they promised.
Everyone I dealt with in the process was professional and
Everyone I dealt with in the process was professional and courteous. They addressed all my concerns in a timely manner and did everything they promised.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you so much for the positive review! If you ever need help, just give us a call. Happy motoring!
Quick and easy purchase of my automobile with
Quick and easy purchase of my automobile with knowledgeable sales associate and management.
Quick and easy purchase of my automobile with
Quick and easy purchase of my automobile with knowledgeable sales associate and management.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Joe, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Worst experience ever!
Worst experience ever! We bought a used truck and within 5 days it had engine problems. We took it back the next day to be serviced. It has now been a month and 2 weeks and there is not a timeline for when it will be ready. They would not work with us to get a courtesy car. The general manager will not return calls even though several voicemails and messages have been left. No one seems to want to help us or talk with us about the issue. I have reached out to corporate as well as the Better Business Bureau which has the dealership rates at a D-. Customer service here is terrible! Do yourself a favor and go somewhere else!!
Worst experience ever!
Worst experience ever! We bought a used truck and within 5 days it had engine problems. We took it back the next day to be serviced. It has now been a month and 2 weeks and there is not a timeline for when it will be ready. They would not work with us to get a courtesy car. The general manager will not return calls even though several voicemails and messages have been left. No one seems to want to help us or talk with us about the issue. I have reached out to corporate as well as the Better Business Bureau which has the dealership rates at a D-. Customer service here is terrible! Do yourself a favor and go somewhere else!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We had an awful experience with this dealership.
We had an awful experience with this dealership. Lariat was priced at 60K on their website. After speaking with Stanley, the salesman, he quoted us an out the door price of 63,780. He was very nice to work with. However, in comes the "Manager" with the wrong paperwork on an xlt. Once we corrected him, he found our paperwork, which had an out the door price of 68,900 and they would not honor the Ford Military certificate. He said he didn't understand where the miscommunication came from and I clearly told him there they are choosing not to honor their word. We walked out and 10 minutes later, we got a text with a lower price. However, we drove over to Mullinax Ford and got the same vehicle for 3k less and we will never deal with Autonation again. Mullinax also honored the Military Appreciation Certificate.
We had an awful experience with this dealership.
We had an awful experience with this dealership. Lariat was priced at 60K on their website. After speaking with Stanley, the salesman, he quoted us an out the door price of 63,780. He was very nice to work with. However, in comes the "Manager" with the wrong paperwork on an xlt. Once we corrected him, he found our paperwork, which had an out the door price of 68,900 and they would not honor the Ford Military certificate. He said he didn't understand where the miscommunication came from and I clearly told him there they are choosing not to honor their word. We walked out and 10 minutes later, we got a text with a lower price. However, we drove over to Mullinax Ford and got the same vehicle for 3k less and we will never deal with Autonation again. Mullinax also honored the Military Appreciation Certificate.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (251) 202-2016 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
An excellent buying experience all around!
An excellent buying experience all around! No games, like car buying should be. Thank you Brittany!
An excellent buying experience all around!
An excellent buying experience all around! No games, like car buying should be. Thank you Brittany!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Walter & Stanley were top notch!
Walter & Stanley were top notch!! No high pressure sale which I HATE. It was so easy to work with them. Easiest car deal I’ve ever done. Would definitely buy from them again.
Walter & Stanley were top notch!
Walter & Stanley were top notch!! No high pressure sale which I HATE. It was so easy to work with them. Easiest car deal I’ve ever done. Would definitely buy from them again.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Alicia, we are very happy to have provided you with such a positive experience! Thank you so much for being one of our valued guests and we look forward to your next visit!
This has been a very disappointing and disgusting service
This has been a very disappointing and disgusting service experience. Making a scheduled appointment is a total joke, all it does is push the time out two weeks and then puts your vehicle at the back of the line. Vehicle was taken in for transmission fluid leak and erratic shifting. After a week there was finally a plan to make repairs. Picked up vehicle and noticed shifting problem, Returned to service dept, they kept for three days and said there wasn't a problem. Picked up vehicle and noticed ATF on the pan and parts missing as result of incomplete repair. Took vehicle back AGAIN. Was told that they would take a look at it. I told service rep that this was a result of a negligent repair and it was all on them to make the repairs immediately. There is very little professionalism. You get the feeling they are doing you a favor by even looking at your vehicle. At one point I was told that I could take my vehicle to the other Ford dealer down the street. Customers aren't greeted when they arrive, usually have to hunt someone down. If you want to know what's going with your vehicle, then you have to follow-up on your own because it's unlikely that you'll get any information from the rep. I've been a life-long Ford guy, but this may very well be my last Ford.
This has been a very disappointing and disgusting service
This has been a very disappointing and disgusting service experience. Making a scheduled appointment is a total joke, all it does is push the time out two weeks and then puts your vehicle at the back of the line. Vehicle was taken in for transmission fluid leak and erratic shifting. After a week there was finally a plan to make repairs. Picked up vehicle and noticed shifting problem, Returned to service dept, they kept for three days and said there wasn't a problem. Picked up vehicle and noticed ATF on the pan and parts missing as result of incomplete repair. Took vehicle back AGAIN. Was told that they would take a look at it. I told service rep that this was a result of a negligent repair and it was all on them to make the repairs immediately. There is very little professionalism. You get the feeling they are doing you a favor by even looking at your vehicle. At one point I was told that I could take my vehicle to the other Ford dealer down the street. Customers aren't greeted when they arrive, usually have to hunt someone down. If you want to know what's going with your vehicle, then you have to follow-up on your own because it's unlikely that you'll get any information from the rep. I've been a life-long Ford guy, but this may very well be my last Ford.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (251) 202-2016 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Purchased a used van and paid cash for it, then was told
Purchased a used van and paid cash for it, then was told I could not leave till I gave proof of insurance. I provided my companies fleet insurance card, but Terrell refused to take it. He kept stating I needed to show a card with a VIN number. I told him that is not the way commercial fleet insurance works, I add it to the policy and it?s covered on the card. He still refused to accept. I gave him insurance reps name and number. After an hour I asked to speak to the GM?no one ever came out?so I just left. They had my money, they had proof of insurance and the reps number. Horrible experience and customer service. I also have all the texts from Terrell and not once did he state anything about insurance before I drove an hour and a half over to the store?he just wanted the sale.
Purchased a used van and paid cash for it, then was told
Purchased a used van and paid cash for it, then was told I could not leave till I gave proof of insurance. I provided my companies fleet insurance card, but Terrell refused to take it. He kept stating I needed to show a card with a VIN number. I told him that is not the way commercial fleet insurance works, I add it to the policy and it?s covered on the card. He still refused to accept. I gave him insurance reps name and number. After an hour I asked to speak to the GM?no one ever came out?so I just left. They had my money, they had proof of insurance and the reps number. Horrible experience and customer service. I also have all the texts from Terrell and not once did he state anything about insurance before I drove an hour and a half over to the store?he just wanted the sale.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi, we regret your experience with us here, but are glad you brought this to our attention. If you are willing, please call our General Manager at (251) 202-2016 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
I loved this car lot!
I loved this car lot! Everyone was so nice and friendly. 10/10 would definitely recommend! Special thanks to Jvonte, his customer service was excellent, I wouldn’t want to do business with anyone else
I loved this car lot!
I loved this car lot! Everyone was so nice and friendly. 10/10 would definitely recommend! Special thanks to Jvonte, his customer service was excellent, I wouldn’t want to do business with anyone else
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Saniya, thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Ford Mobile and we hope to be of service again in the future.