Reviews
Great People
This is our second time purchasing a vehicle through Johnson Brothers Ford. Both times have been a great and very pleasant experience. I would definitely recommend Johnson Brothers to everybody in the future!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Second time buying a truck at Johnson Brothers.
This is my second Ford Certified Used truck I have purchased at Johnson Brothers. Both were great experiences. The whole staff is totally focused on customer service. Our sales person (Joel Flores) focused on our needs and not on just making a sale. He quickly realized that the financial manager in our family was my wife and interacted with her where some sales persons would not have since it was going to be my truck. I can't remember the finance guys name, but I'm sure he is the only one from Oxford, England. He was great! I will recommend friends to Joel and Johnson Brothers Ford without reservation. We are a Ford family and will contact Joel for any future purchases.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very satisfied customer
This was my first visit to Johnson Brothers Ford.From the moment my wife and I got the we felt a warm and welcome feeling.From the Ladies at information to the final Gentlemen at signing,We have never been treated any better than we were at Johnson Bros. Ford.I say a special thanks to our salesman Joel Flores for his help.I have to say thanks to all the folks at Johnson Bros.They were nice,friendly,and very helpful.If anyone needs new or used car go to Johnson Bros Ford.Did I mention their prices or the best in this area.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excelent Service, Professional Staff.
I been dealing with the folks of Johnson Brothers Since December 2013. The Technicians at the service department always show care and respect. The always take care of any concern I have, and they go out of the way to ensue that is resolved. Mr. Jerome Lawrence have always been the person to go to. He make sure that when you leave the service department, you a complete understanding on to what have been done to take care off any of the concern a costumer have.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
JUST WONDERFUL!!!!!
I have never bought a used car but i finally did through Johnson Brothers From the sales person to every person I came in contact with was amazing. For my first experience it was great. Thank you I will be back and yes I know i will have to have the new body style and not the old one.LOL
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Satisfied Return Customer
Great Dealership overall to do business with. My Salesperson, Sales Manager, and Finance have shown great professionalism in how they treated me as a customer. I am very PLEASED with our purchase and would definitely recommend everyone I know to buy a New/Used vehicle from Johnson Brothers. They always find what I want in a vehicle and go above and beyond my expectations. Nice and courteous staff throughout and they always make buying a vehicle an exciting experience. Thank you to everyone who helped make our purchase happen.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sorry I bought a Ford
My Ford F150 is supposed to get 17 mpg city. I don't even get that city/highway driving combined, more like 13-15mpg. I was told to take and have a diagnostic done, but the service guys said wait til the first oil change. Got the oil changed 1000 miles ago and I still don't get the mileage and now it idles kind of rough. Funny thing is, my husband has the same motor and transmission in his 2013 and he gets the mileage he is supposed to, his truck runs great. Can't sell it without losing a ton of money on it so I guess I'm stuck with it for a couple years.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Hello, I'm sorry to hear you are unhappy with the MPG's you are getting on your truck. I'd like to get a little more information from you to ensure we've done all we can to help. Please reach out to Joel Flores or me at your earliest convenience. Thank you, Lacy Adams 254-773-5257
After leaving the previous review I got a call last week from the salesman, Joel, wanting me to bring my truck in for the diagnostic...finally!! At this point my truck has 6,400 miles on it. So yesterday I took it up there at 8:30 a.m. (per their request) to drop it off. Then I learn that their service dept is on holiday and not even there. So he tells me they are going to do a "fuel consumption test" (at this point I'm thinking they are still going to hook it up to the diagnostic machine). Today I get a text from Joel, "call me". Thinking it's not good I called him immediately. He tells me that he and the service dept manager performed the "fuel consumption test" and they got 20.8 mpg. He said they got this number while driving my truck down the interstate and back at roughly 60-65 mph (this is the fuel consumption test!!!). I told him I've already done that and I can get the same numbers on the computer. Then he said they had not done the diagnostic, and would not be doing the diagnostic as the "fuel consumption test" showed it was getting the rated hwy mpg, and basically the city mpg was not worth worrying about because everybody drives differently and so many things influence the mpg in town. I have kept my fuel receipts since shortly after I bought the truck. When I get gas I fill it up. I reset the trip counter. And when I fuel up again I figure my average mpg by the gallons of gas used and miles driven. My average this way doesn't come close to what the truck computer says my mpg is, hence my request and need for a diagnostic to be performed on my truck. I really don't think it's too much to ask for, but apparently it is. If gas wasn't so cheap right now I would not be able to afford to drive this truck. I won't ever do business with Johnson Brothers Ford again, and will encourage all my family and friends to do business with a more reputable dealer.
Love Johnson bros!
I would love to thank Johnson bros in temple for their help! Bought my first brand new 2015 ford focus! And a special thank youuu to Joel Flores for everything you've done. Thanks for making it so easy and stress free! Love my car! You're awesome.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Always a blessing !
Clint Hill/Joel Flores always do an exceptional job finding the vehicle we are looking for. I have purchased 13 vehicles from Johnson Brothers over the years. ??
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience
Joel Flores helped us buy a used Honda Pilot at Johnson Bros. Yes it was not a Ford or Lincoln, but it was what we wanted. We had an easy, hassle free time negotiating price and trade in. The sales manager, Eddie, was super nice as was the finance manager, Andy. We love our new car and will look at Johnson Bros when we need to replace another vehicle. Joel went out of his way to accommodate our schedule and get as much of the process done ahead of time to save us a drawn out day at the dealership. We feel we got a great price and a great car. Couldn't be happier! In addition, our car needed some minor body work completed before purchasing and the car looks like new. Body shop did an awesome job as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car