King's Colonial Ford

In October 2020 we made a visit to Brunswick GA. Unfortunately during the visit my 2010 Ford Edge had transmission problems. We made it to Kings Colonial Ford but were informed I would have a 6 day wait for service to look at my car.

We are traveling and had a tire start going down . We have a f 350 dualie and brought the truck to the dealer and made an appointment to get it fix , not once did they ask for the vin # to xx to see if they had a new valve stem in stock or go out and see the truck . Now you put it on the lift and can’t get the center hub cap off and then they xx’d the vin # and nope they don’t have a new valve stem . So to my dismay I was told I have to take it to another Ford dealer as my truck is to big for them ? why 2 stars the guy working on my truck was awesome and the people were nice just why bother servicing Ford trucks at all ? or xx my truck first before you waste everybody’s time ?

I purchased my first Ford and my first ever brand new vehicle from this location. I've always wanted a Ford. On April 9th I called to make an appointment for service on my vehicle to be done on April 15th. I needed an oil change (No problem there. Mr. Jimmy has always been great). He called me when it was done. There was a recall they needed to repair (No problem in the service depart either). They also called me when it was done. Lastly, I needed the weather stripping on the driver side of the windshield replace. This is a common problem so I'm told. When I made my appointment I was told the part was in stock. My vehicle was taken to the Body Shop around 11:30am. I never from them. I called at 4:15pm as I was preparing to leave my home 45 mins. away. To be told by Shawn Atkins that the part was on order. When I asked why I wasn't notified he told me he just found out 15 mins ago. In that same sentence he also told me that he had reached out to other dealerships in the area to see if they had one and he has one on order that will be the next day. I told him I was highly upset as it was my only week day off for a month and that I made the appointment to ensure everything could be done on the same day. All he said was he will have the part tomorrow. This is my only vehicle and I work in Florida. Thankfully I was able to borrow a car from family to get the work. So now the next day comes. By 2:40pm I still had heard nothing from Shawn, so I called. He tells me the part did not come in. I asked again, why was I not notified? He says there is another truck coming in at 3:30pm and he will call me if it comes or even if it doesn't. I said ok. Well, by 4:15pm I again had not heard from him. So I call...again. He tells me the part is not in. When I ask...again...why I wasn't called back he begins to YELL (I'm being nice and using family friendly language here). I told him not to do that and he continued and said he was getting me off of his line and then HUNG UP on me. I was in complete shock and disbelief. I was so upset and hurt. I called back to speak to a manager to explain what transpired. Mr. Rick was kind enough to go and get my vehicle from the Body Shop and handle everything for me. Even now as I type this it brings tears to my eyes to be treated in such a manner for no reason. Shawn Atkins is incompetent and the very epitome of HORRIFIC customer service. Unfortunately this incident has left such a horrible taste in my mouth that I will never purchase another Ford again. I'm strongly contemplating selling this one just to have nothing to do with Ford. I will never take my vehicle here for service again.

New in Brunsick....Called a couple weeks ago to get the when, where and hows on Kings service dept.....spoke with Jimmy, was told no appointment needed for "quick lube"...arrive this morning and thats not the case! Jimmy said they are booked with appts, we were welcome to sit and wait to see if each appt showed...Really? First, thats not what our conversation was at all and I dont appreciate being lied to...our 2019 Super Duty was welcomed at Hodges Ford in Darien with professional results. Thank you Hodge ! You are our new go to for all of our Fords !!

I recently purchased a brand new 2018 5.0 STX f150. I had a great experience with regards to the purchasing process, however the service side is a different story. After putting roughly 3000 miles on my truck I started to experience a rattling, clicking, ticking noise coming from the front driver side portion of the vehicle. The noise is hard to describe and I am far from being mechanically inclined, nevertheless, there is a noise. After some time, seeing if the noise would go away on its own, I brought it in to the service department. I was welcomed by a ray of sunshine by the name of Justin (sarcasm implied) and briefly described to him the noise. He typed in a one liner into the computer and told me to come back by the appointment date. He said the technician would have to “reproduce the noise” in order to diagnose it. Easy enough. After a couple of days I returned to drop my vehicle off. I wanted make sure the technician could “reproduce the noise,” so I asked if I could quickly ride with him or her to make sure the noise took place (it was sometimes sporadic). While in the vehicle together, I was able to “reproduce the noise” several times. The technician acknowledged he could hear it and that it wasn’t a normal operating sound, even speculated as to what it may be. Later that day I returned to pick my truck up. Justin handed me my keys, and after an awkward pause, I asked what the consensus was for the issue and if it was fixed. He told me “the technician and the even the manager drove the truck again and didn’t hear anything.” I asked if it was the same technician who rode with me that morning and he confirmed it was. He stated “the noise is going to have to get worse before they could do anything about it.” Before I could even verbalize my confusion on whether they acknowledge there being a noise or not he said “they hooked it up to the computer and reset it.” I then asked if I could have some form of invoice or documentation notating nothing be wrong at this point in time. Justin said “the tech didn’t even write anything down or make any notes as to what was done, but I left the ticket open.” I asked what I should do if the noise continues. I was told once again, in a roundabout way, it would have to get worse. I got into my vehicle and less than a quarter of a mile down the road I once again heard the same exact noise. Maybe I will try again later, or follow the only explanation I was given, wait until it gets worse. Not what I expected with a brand new vehicle.

I recently purchased a brand new 2018 5.0 STX f150. I had a great experience with regards to the purchasing process, however the service side is a different story. After putting roughly 3000 miles on my truck I started to experience a rattling, clicking, ticking noise coming from the front driver side portion of the vehicle. The noise is hard to describe and I am far from being mechanically inclined, nevertheless, there is a noise. After some time, seeing if the noise would go away on its own, I brought it in to the service department. I was welcomed by a ray of sunshine by the name of Justin (sarcasm implied) and briefly described to him the noise. He typed in a one liner into the computer and told me to come back by the appointment date. He said the technician would have to “reproduce the noise” in order to diagnose it. Easy enough. After a couple of days I returned to drop my vehicle off. I wanted make sure the technician could “reproduce the noise,” so I asked if I could quickly ride with him or her to make sure the noise took place (it was sometimes sporadic). While in the vehicle together, I was able to “reproduce the noise” several times. The technician acknowledged he could hear it and that it wasn’t a normal operating sound, even speculated as to what it may be. Later that day I returned to pick my truck up. Justin handed me my keys, and after an awkward pause, I asked what the consensus was for the issue and if it was fixed. He told me “the technician and the even the manager drove the truck again and didn’t hear anything.” I asked if it was the same technician who rode with me that morning and he confirmed it was. He stated “the noise is going to have to get worse before they could do anything about it.” Before I could even verbalize my confusion on whether they acknowledge there being a noise or not he said “they hooked it up to the computer and reset it.” I then asked if I could have some form of invoice or documentation notating nothing be wrong at this point in time. Justin said “the tech didn’t even write anything down or make any notes as to what was done, but I left the ticket open.” I asked what I should do if the noise continues. I was told once again, in a roundabout way, it would have to get worse. I got into my vehicle and less than a quarter of a mile down the road I once again heard the same exact noise. Maybe I will try again later, or follow the only explanation I was given, wait until it gets worse. Not what I expected with a brand new vehicle.

King’s Colonial Ford has great customer service. The salesman was eager to find the right car to meet my needs. I love my new car.

I have purchase my car from this dealership with salesman E.T. At first so friendly and so “helpful”. Promised me from buying my car that they will include the floor mat in it. I received my car no floor mat. But that is not the issue. So 43 days in after I received my car, I realized I still didn’t receive my plates . So I call them trying to see what went wrong.( mind you I was TOLD that I WILL received my plates in my mail and that there is no work needed from my end) So once I was on the phone with Britney she tells me that I have to go to the DMV myself and get my plates myself because the salesman didn’t give me a form that needed to be filled out, and they were unable to go forward with my plates/ title. But somehow it is MY fault. Then the next day I called again, for them to give me the run about all day. Then their supervisor Dick something. Gets on the phone with me to tell me that E.Tucker was to come to my county and “deliver” my plates to me so I won’t have to go to the DMV FOR E.Tucker to call me back and tell me that none of what was promise to me was to happen. Then E.Tucker tells me how the dealership is in no position to fix THEIR mistake but can help ME resolve my problem. By having me going to the dmv and file for plates. Then when I was making him understand that I wasn’t willing to take the day off and go on my own to do something they were paid for. He went and threatened to call my installation commander (I am in the army) to tell him that My behavior was unacceptable, and tht I should be reprimanded for it. I had my NCO call them for him to say that :well I was going to go that way since she was willing to go to the DMV” But then he will PERSONALLY send me “floormat” for my car and hopefully that will make me “feel” better. I will definitely not recommend anyone to go there, nor purchase from them nor go for service over there If I could take the car back and send my business elsewhere I definitely would.

Once I started looking at vehicles Eric Tucker introduced himself and let me tell you he can break the ice and make you feel welcome. The entire team was awsome and made the deal painless and felt no stress during the entire process. I was dreading it but glad i decided on this dealership and will definitely be going back if we decide to buy again. Keep up the laid back and professional atmosphere you guys made when i was there.

I pulled up to the dealership, and was greeted by a gentleman named Preston Googe. we walked inside, and I begin to tell him I wanted a pre owned Acadia they had, and would be using it to pull my trailer as well which weighed about 4500 pounds loaded. he informed me the vehicle wasn't rated for that amount, gave me some recommendations and I left in a pre-owned expedition! I only wanted to look at the Acadia that day, and had no intentions of buying immediately, but this young man was so professional, I would have trusted him with my life. I later researched everything he told me, and he hit the nail on the head every time! GREAT JOB KINGS, AND ESPECIALLY GREAT JOB PRESTON!!