Robbie Roberson Ford

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
28 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 2, 2020

    Very polite, and went on many test drives with me. All my questions were answered, and I would buy from them again.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Clifford, thank you for your kind words and congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will ...be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    May 13, 2020

    It was a great experience. The employees have a really great attitude and are very patient. Each process was the same experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • September 19, 2016

    After locating a used truck on cars.com, we communicated only via email with Lyn Wooten. He answered our many questions in frequent emails. Our work... schedules didn't allow for a weekend visit to test drive, so we decided to drive to Waycross on Sunday and go to the dealership on Monday morning. Knowing our plans, Lyn offered a recommendation for a local hotel even though we hadn't even thought that far in advance. We found our reception there, in fact from the whole town, exceptional. The dealership guided us comfortably, patiently and professionally through the process. We always had the option of walking away, but instead, we drove home that day with our new (used) truck!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 26, 2020

    it was great very helpful everyone was nice. car was so clean and they did everything they said they would do. it was a surprise for my husband and he... loved it. we will be coming back and telling people about the great service we received at the dealership. You cant go wrong here.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 18, 2020

    Excellent, everything was done on time and professionally.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hubert, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We hope to be of service to you again! Take care!

  • 1.0 out of 5
    March 5, 2020

    I went there and purchased a 2017 F150 platinum and after picking it up the very next day there was an issue with the sun roof , the service department... kept it for almost 2 weeks and when I picked it up there still was an issue which took another week . At that time II did not feel comfortable with the truck , I told the sales staff I did not feel comfortable with the truck and I wanted something different. A truck that had issues from the start . So they told me I had to do another whole deal that i just couldn?t return it . I gave a 9,000 dollAr down payment . Down the drain ... So I chose a F250 then had to put down an additional 30,000 dollars . I?m happy with my F250 but I was taken advantage of with the F150 which by the way then did not sell because of the issues, they wholesaled to get rid of it I gave 39,000 dollars down and I feel like I was robbed of 9,000 dollars . Very unhappy customer!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Barry, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a ...stellar experience here at Robbie Roberson Ford, Inc.. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact Jerry May at (912) 283-3131 at your earliest convenience and we will do our best to make this right.

  • 5.0 out of 5
    February 15, 2020

    We love our Truck and the process was very easy and went through very efficiently.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Marcus, thank you for your wonderful response to the quality of service our Staff provides! It is great to hear that we were able to go above and beyo...nd your expectations and really help you out! We look forward to seeing you again!

  • 5.0 out of 5
    February 2, 2020

    Dewey in the Service Department is very courteous and responsive. II had made an appointment and was on my lunch hour. Dewey asked if I had eaten and... I said no. Dewey offered to have me taken somewhere to get food. I declined but thanked him for the offer. He let me know when my car was on the rack and when it was almost completed. The Service Department was able to provide my service and get me back on the road within the hour.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    December 23, 2019

    I researched heavily. I knew there was probably more inventory a short drive from Waycross. But I didn?t want to do business in Jacksonville or Baxley.... I felt no pressure whatsoever to buy from Mr. Gerald. He was very patient. Glad I did the research, and stayed local. Thankful Robbie Roberson is a great supporter of youth sports and the FCA. Even pleasantly surprised with a Gideon?s New Testament in my glove box.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jennifer, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional questions ab...out your new vehicle, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    November 3, 2019

    We were in at appointed time and out within the time stated by our service writer Dewey

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello John, we're glad to hear your service was completed in a timely manner. We appreciate your review, and we are always more than happy to assist y...ou if anything else comes up. Take care!

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