Robbie Roberson Ford

Last spring we were on a driving vacation through Beautiful Georgia. The Air cond Clutch started to go as we pulled into Waycross. It was late on a Saturday with the employees soon to go home. Steve Wood, at that time the wholesale manager took the time to diagnose my problem (in the absence of a service mechanic) then he and the very helpful parts manager ordered in the parts for install the next working day. He even went so far as to recommend an alternative repair shop if we really needed to leave right away. We chose to stay in Waycross. Steve even checked in on us at our motel during the weekend to ensure all was well with our visit. Try getting that service elsewhere. The part was installed first thing and we were on our way. I checked at home and we were charged far less than I normally could get the work and part for. As out-of-towners, they could have charged me anything and I would have had no recourse but to pay. It's been nearly a year and the work is standing up great. My thanks to Robbie Roberson for employing people of this quality. I am 67 years old and have never experienced this level of service and professionalism before. You're not paying these guys enough Robbie. Wish I lived closer.

After locating a used truck on cars.com, we communicated only via email with Lyn Wooten. He answered our many questions in frequent emails. Our work schedules didn't allow for a weekend visit to test drive, so we decided to drive to Waycross on Sunday and go to the dealership on Monday morning. Knowing our plans, Lyn offered a recommendation for a local hotel even though we hadn't even thought that far in advance. We found our reception there, in fact from the whole town, exceptional. The dealership guided us comfortably, patiently and professionally through the process. We always had the option of walking away, but instead, we drove home that day with our new (used) truck!

Just not happy overall with none of the service that I have received