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Robbie Roberson Ford

(52 reviews)
New (866) 393-3029 (866) 393-3029
Used (912) 200-8705 (912) 200-8705
Service (912) 200-8703 (912) 200-8703

Reviews

(52 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Bought a new Ford 150 - excellent service!

Bought a new Ford 150 - excellent service! Started on line and was contacted immediately. Everything was very professional and friendly.

Bought a new Ford 150 - excellent service!

Bought a new Ford 150 - excellent service! Started on line and was contacted immediately. Everything was very professional and friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi David, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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I’ve never had a more welcoming experience than I had at

I’ve never had a more welcoming experience than I had at Robbie Roberson Ford. I was treated like a life long customer and Tracy Lloyd was awesome to work with!

I’ve never had a more welcoming experience than I had at

I’ve never had a more welcoming experience than I had at Robbie Roberson Ford. I was treated like a life long customer and Tracy Lloyd was awesome to work with!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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While I have had my not so good experiences with Robbie

While I have had my not so good experiences with Robbie Roberson Ford, I am well pleased with the service I receive.

While I have had my not so good experiences with Robbie

While I have had my not so good experiences with Robbie Roberson Ford, I am well pleased with the service I receive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Sherri, your comments keep us motivated and working hard for all our guests! Safe travels!

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Everyone involved was great through the whole process.

Everyone involved was great through the whole process. I would certainly encourage anyone to do business with Roberson Ford.

Everyone involved was great through the whole process.

Everyone involved was great through the whole process. I would certainly encourage anyone to do business with Roberson Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Excellent BuyIng Experience

Robbie Roberson Ford of Waycross Ga has a professional team and seems genuinely concerned about getting the customer a good deal. The Finance Manager, Tracy, was exceptional.

Excellent BuyIng Experience

Robbie Roberson Ford of Waycross Ga has a professional team and seems genuinely concerned about getting the customer a good deal. The Finance Manager, Tracy, was exceptional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Customer

Very helpful and they found what I was looking for and worked with me to get it!

Customer

Very helpful and they found what I was looking for and worked with me to get it!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Cliff Logue

Oil and filter change. Schedule for following day at 9. Arrived on time, greeted by service manager. Work began on time and completed in a timely manner. Good job by all. Thanks!

Cliff Logue

Oil and filter change. Schedule for following day at 9. Arrived on time, greeted by service manager. Work began on time and completed in a timely manner. Good job by all. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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The over two hour oil change!

Two hours and seven minutes waiting for an oil change that was scheduled at a specific time is unacceptable. They knew I was waiting and I let them tell me what worked for their schedule when I made the appointment. This is the third time this has happened to me with these people. I live 28 miles away from them so it’s not convenient to come to just stop by. There was no communication to any customer waiting in the waiting area by ANY “ service advisor” about delays etc. I finally planted myself in the “advisor’s” work area. The other customers were obviously not happy either but none spoke up. They finally rolled my Expedition out. I owned a large independent repair shop for over 25 years and we NEVER treated our customers so poorly. It is obvious to me that this place has a very poorly run service department. I am retired and am fine with others doing my service work. Until now! I am giving one star because they were able to actually change the oil. Beyond that, it is an epic fail!

The over two hour oil change!

Two hours and seven minutes waiting for an oil change that was scheduled at a specific time is unacceptable. They knew I was waiting and I let them tell me what worked for their schedule when I made the appointment. This is the third time this has happened to me with these people. I live 28 miles away from them so it’s not convenient to come to just stop by. There was no communication to any customer waiting in the waiting area by ANY “ service advisor” about delays etc. I finally planted myself in the “advisor’s” work area. The other customers were obviously not happy either but none spoke up. They finally rolled my Expedition out. I owned a large independent repair shop for over 25 years and we NEVER treated our customers so poorly. It is obvious to me that this place has a very poorly run service department. I am retired and am fine with others doing my service work. Until now! I am giving one star because they were able to actually change the oil. Beyond that, it is an epic fail!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Tom, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Robbie Roberson Ford, Inc.. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give a call to Jerry May at (912) 283-3131 and we will do our best to make this better. We hope to hear from you soon.

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Oil Change

Oil change service was fast however I had to go somewhere else to have air put in all 4 tires. My paperwork noted that everything checked out good on my car including the tires. It's clear that the tires hadn't been checked since all 4 needed air. It makes me wonder what else wasn't checked during the oil change or if the oil was even changed. I'm very disappointed because I travel for work and I depend of Ford to service my car properly. I definitely won't be going back to have my car serviced.

Oil Change

Oil change service was fast however I had to go somewhere else to have air put in all 4 tires. My paperwork noted that everything checked out good on my car including the tires. It's clear that the tires hadn't been checked since all 4 needed air. It makes me wonder what else wasn't checked during the oil change or if the oil was even changed. I'm very disappointed because I travel for work and I depend of Ford to service my car properly. I definitely won't be going back to have my car serviced.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Katrina, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Robbie Roberson Ford, Inc.. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact Jerry May at (912) 283-3131 at your earliest convenience and we will do our best to make this right.

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gmcmaster

my experience at Robbie Roberson Ford was excellent as it was the other times i have bought new cars from the financing was so smooth and the sales staff was great making it a awesome buying experience for me

gmcmaster

my experience at Robbie Roberson Ford was excellent as it was the other times i have bought new cars from the financing was so smooth and the sales staff was great making it a awesome buying experience for me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Gary, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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