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Horne Ford of Nogales

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (114 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (114 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Bad service

I made an appointment to get my truck diagnosed for a certain time. I dropped the car off 2 hours earlier and walked back to my residence. I walked back at about 3 pm and nothing had been done to my car. I got the usual, "l was about to call you and tell you if we can keep it over night," I said no and took my car and left. They did a great job with my other truck, but missed the mark with this one.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Jose, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality service you deserve. Please give us a call at (520) 281-1976 and we will do our best to make this better. We hope to hear from you soon.

Gustavo and Ivan are very courteous and professional,...

Gustavo and Ivan are very courteous and professional, they really know how to take care of customers questions and concerns in a timely and accurate manner

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

We recently moved to the area served by Horne, Ford. We...

We recently moved to the area served by Horne, Ford. We have had service at the dealership twice. Reasonable rates, Friendly customer service and clean bright environment. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Excellent truck made to last and will do more than...

Excellent truck made to last and will do more than expected to satisfy my needs. Thank so much for building this truck for me. It is just what I needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We have leased cars and purchased cars from Horne Ford of...

We have leased cars and purchased cars from Horne Ford of Nogales and have had all service done there for the past six years. We consider them to be the best we have ever worked with. All personnel are professional but friendly; they are competent and considerate! We also appreciate that they are honest.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I've been buying locally until I discovered Horne Ford....

I've been buying locally until I discovered Horne Ford. The 1 1/2 hour drive is worth having the VIP treatment that Horne Ford of Nogales provides. The purchase and service is the best I've experienced in 50 years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

owner

thanks,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thanks for the great star-rating! If there is anything else we can do to assist you, please let us know! Take care!

manuel_plazola@bd.com

Good Customer service on my service/repaired of my Car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

Our sales representative, Dallas, took immediate and...

Our sales representative, Dallas, took immediate and positive control of our situation, devised and implemented a solution and returned our vehicle to us very quickly. In short, he was amazing. The techs remained in contact with us to update us on the status of our vehicle. We were treated as if we had purchased a $85,000 platinum edition, not the entry level truck we own. Dallas, the techs and Hornes Ford Nogales nailed it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always pleasant and courteous knowledge in the field...

Always pleasant and courteous knowledge in the field The service provided was of great quality and had my auto ready in the time expressed I am grateful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.