Reviews
Write a reviewExcellent service from Customer service...
Excellent service from Customer service representative. All process was smooth and clean. Service was provide in a timely manner
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The staff are professional, helpful and friendly. They...
The staff are professional, helpful and friendly. They remember your name and do a great job assuring the vehicle will be well taken care of.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
EXCELLENT SERVICE-ESPECIALLY THE SERVICE MANAGER
I HAVE DONE BUSINESS WITH HORNE FORD-NOGALES AZ- FOR 20 YEARS AND I HAVE ALWAYS RECEIVED THE MOST EXPERT SERVICE AND HONEST TREATMENT.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi George, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Take care.
Horne Ford
Service center diagnosed issues and promptly communicated the timeline for completing the repairs
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Terrible experience
I've been having trouble with my transmission control module for about a year ago, they replaced it under warranty, but after they completed that repair I begin having trouble with my car. On my overall experience. They were indifferent, I had to make many calls and trips to the dealer to find a fake resolution for my problem. The customer service from the manager is terrible, rude and extremely defensive, technicians committed many errors when performing their job, which is kind of scarry. They ended up telling me my transmission was bad to avoid working on my car, my car had been running great with out any mechanical repairs after they say the clutches were bad, I think they don't know how to use a computer neither a scan tool.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please give us a call at (520) 281-1976 and we will do our best to make this better. We hope to hear from you soon.
mike@sigmasalesaz.com
You can always count of Horne Ford to do a good job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
F250.
Good experience buying this truck, good people .....
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Improvement
Way better than my last visit. Ozzy provided great customer service. I was a little disappointed when I was told that a belt had to be changed because it was making noise but before I took it to the dealership there was no noise at all. It was corrected. The extra charge was just unexpected.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Jose, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
Very helpful and reliable all service staff, comfortable...
Very helpful and reliable all service staff, comfortable waiting room with water and coffee. Service take short time and if you need to go somewhere they give a rite!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I usually take my car to a dealership in Green Valley,...
I usually take my car to a dealership in Green Valley, but I had an emergency. I called Horne Ford and they told me to take it the same day. I was impressed and I really appreciate what they did. It was fast and very good service. Thanks a lot.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair