Five Star Nissan of Albany

Five star came through for us today. They didn't have a loaner car as expected but they worked double time to get the oil change tire rotation and warranty work done within an hour and a half so I could go pick my children up from school. Thank you Five Star.

3rd car purchased from this Dealership! Brittany listened to what I was looking for in a new car deal and she knocked it out of the park! Pretty sure it was the quickest completed deal from walk in to drive out I've ever had! Her knowledge, proficiency and professional is what a buyer needs! Tyrone amazed me with the Docupad. Thanks for a great deal on a safe,dependable affordable great car AGAIN! I'll ll be back!

Maybe you will care, maybe you want. I purchased a used vehicle for my daughter in June 2024. Nyla was the sale person and I felt I could trust her in telling me the truth about the used vehicle after explaining my situation. I asked her several times during the process if the used vehicles are serviced/checked throughly for issues. The car she said was in great condition and the previous owner was a receptionist there. She said no car can be sold without approval from management after inspection. Two weeks after purchase, the breaks failed, the oil and engine light came on. Third week and the car started driving weird and after calling Five Star Service and given a response that they couldn’t get us in, we took it to the local Nissan dealership. They did a complete multi check inspection that showed life of coolant was elapsed, front brake pad needed replaced, brake fluid low, alignment needed and belt replaced. After leaving a message with Mr. Randy, the service manager at Five Star he called me on his cell phone; which was strange, but I later figured out that was because the calls are recorded on the business line and he was lying! He acted concerned and apologetic, and said to send him the invoice and they would make it right somehow, even if it was just half. After several calls and emails requesting a follow-up, he informed me via email I was not being reimbursed. I called the service department and they(an man) informed me they did not do a service check prior to the sale, and that it was a “buy as is”. I provided proof of what the sale rep informed me via text about the service check. She confirmed with me that they had in fact done a safety check inspection and oil change prior to purchase . All which was lies per CarFax and FiveStar maintenance department. No history of any service on the car since Sept 2023 per CarFax. All I wanted was reimbursement for repairs that should have been done prior if they had done an inspection, or I should have been given the choice to still purchase as is, without an inspection. All my vehicles have been new and I will never buy used again. I only went this route because it was for my teen daughter as a starter vehicle until she graduates college. Very disappointing treatment.

I have a 2023 Nissan Sentra on my way to work my alternator bearing fell off. I had to pay for my car to be towed to Albany. I lost my job due to my car being in the shop a whole week. They say they didn't have any loaner. A week later my car fixed. I'm riding around boom my check engine light comes on. I call and speak to Dennis he tells me to bring my car in for a couple of days so he can look at it. I ask him do they have any loaner he said no. I said I don't have any other transportation I can't bring my car there for days and leave it because how am I suppose to get around. I promise you I will never deal with them again or refer anybody this my second car I been dealing with them this 2020. I just don't understand why I'm having so much trouble out of a 2023.

Experience was great! Brittany Beach was wonderful! Very friendly and courteous. Worked with me and got my payment where it needed to be. Would definitely recommend Five Star Nissan. Excellent experience from the sales person and the credit manager. Brittany is an asset to Five Star! This was my first experience with Five Star but definitely not my last

I want to express my appreciation to Mr. Chad Young, Service Department Manager and Mr. John Owens, Master Technician Five Star Nissan of Albany. Mr. Young and Mr. Owens exhibited a caring, compassion and professional attitude. They listened to the concern regarding my 2023 Armada. Both gentlemen had good customer relations skills. I give the Service Department a 10 (excellent) rating. I would recommend anyone that owns a Nissan to visit the Service Department. Again, thank you Mr. Young and Mr. Owens for everything you did to assist me with my issues. Bertha C. McDonald Albany, Ga

Bert Alfred was our sales professional and he did an excellent job at putting us at ease and answering our questions. The finance manager also did a great job. We would highly recommend Five Star Nissan.

This dealership does not provide good customer service after they sale you a vehicle. They do not care. I just had bought a car two days before the tire went flat and they would not replace it because they said that they could not prove the nail in the side of the tire didn't happen after itook the car home. This was after I had spent four hours in the service dept.

Where do I start...? I bought a 2015 Chevy Cruse about 8 months ago from 5 Star. Initially the car had issues and the dealer did make good and had them fixed, but this should have been a warning. Well these months later, the car has been in the shop more than I've been able to drive it. It has been in my driveway for 3 weeks now, still overheating and other issues. I have spent almost $2000 on this car just since I purchased and it is still a lemon. The car clearly was not looked into well by the dealer, I've always bought used and never had such a horrible experience.

Alex was great and is a man of his word. I was very pleased with the buying process. They even delivered my car for me 5 hours away. Thanks Alex!