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Good work on my car but slow finalizing paperwork.
Good work on my car but slow finalizing paperwork. Was there 40 longer than necessary.
Thank you for the review! We are glad to hear that the team was able to assist with your vehicle. With regard to the rest of your feedback, we apologize for your visit taking longer than anticipated and will be sure to work towards improving our efficiency in the future. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Jason Broaddus - Service and Parts Director - 765-203-0993
The gentleman that was assigned to help me was doing all he could. The other gentleman that was staffed behind the counter was not assisting him whatsoever or very little at the most. Therefore, the gentleman that was helping me was taking phone calls, and doing other odds and ends, which intern delayed my billing process. I want to make sure I made that clear. If it happens again, we’ll just go back to Penske on 96th St.
The salesman quoted a price 10% higher than the online
The salesman quoted a price 10% higher than the online advertised price. The terms of the financing offered were much worse than I could find myself. Three warning lights were lit on the display, and the salesman said it would be too costly for the dealership to address. Other problems with the vehicle were not mentioned. I felt like I was given poor attention because I am black.
It is never our intention to misinform our guests, so I am sorry that the final price of the vehicle was not more clearly outlined from the get-go. I will look into this further so we can address any discrepancies or mistakes in our online advertising. Additionally, we strive to go above and beyond to ensure that every customer feels welcome and attended to here and it is concerning that we left the wrong impression. I will discuss your feedback with my team so that we may better our process going forward. I'd like to step in and address your comments directly and see if I can help improve your experience. If you are willing, please consider giving me a call when you are available. Thank you, Jason Sherwood - General Sales Manager - 765-203-0060
Everyone there is just so nice and helpful.
Everyone there is just so nice and helpful. I would highly recommend to everyone coming here for a car!!
Thank you for the great review! We appreciate your support and hope to see you back again at Tom Wood Honda. Safe travels!
Mechele was so helpful in getting us set up with our new
Mechele was so helpful in getting us set up with our new odyssey as quickly as possible and went above and beyond to take care of our family!
Congratulations on our new Honda Odyssey! The Tom Wood Honda team is glad that Mechele found you a van you are excited about. Enjoy the ride, and thanks for the five stars.
I truly appreciate Logan and Alec’s assistance during our
I truly appreciate Logan and Alec’s assistance during our search for a mini van for my son’s Christmas present. The vehicle we were looking for was exactly what my son wanted. It’s color, the low mileage, and the great features it possesses are more than me and my husband wanted as a gift. Best of all, the vehicle was purchased 3 days before the 25th, not AFTER Christmas. Thank you guys! And special thanks to the manager of this place who has been very friendly and kind. Keep up the good work!!
Thank you so much for leaving Tom Wood Honda a review and sharing your kind words for Logan and Alec. We are delighted that you were able to gift your son a new Minivan for the holidays. It was a pleasure assisting you, and we hope you have a tremendous new year!
We have bought 3 cars from Tom Wood Honda.
We have bought 3 cars from Tom Wood Honda. Each time we are in and out in less than an hour. Chris Nigh our sales guy was terrific in his communication. No pressure sales tactics. I’d highly recommend.
We're ecstatic that Chris welcomed you back with another excellent experience! Thanks for supporting Tom Wood Honda with your repeat business. We hope you're loving your cars!
I went here to test drive a car I was interested in today
I went here to test drive a car I was interested in today and had so many red flags that it felt like a clown show. There was a giant rip on the seat that was not shown in the pictures online, and the check engine light was also on. When I asked for an inspection report, they told me the engine problems were so bad that they were about to sell the car in auction TOMORROW. Said it would cost as much as what it's listed for to fix. They told me about another potential match for me and I decided to give them another chance, but the second car they were going to show me didn't even start. The salesman said it's because it had been "sitting out in the cold for a few days" it's October. Not January. No way that was the case. Never going back here again.
I am so sorry to hear about your recent experience. Our goal is to deliver high-quality products, and it's very disappointing to see that we've left the wrong impression. I will be sure to discuss your feedback with my team so that we may improve our process going forward. If there is anything else you would like to add regarding your visit, please do not hesitate to get in touch. Thank you, Jason Sherwood - General Sales Manager - 765-203-0060
The staff is horrible with communication they’re not very
The staff is horrible with communication they’re not very good with time management with your vehicle
We strive to deliver timely and responsive assistance and I'm very sorry if we've missed the mark. If you're willing, I would like to discuss your experience with you further to see how we can make improvements for all our customers. Please give me a call when you get a chance. Thank you, Jason Broaddus - Service and Parts Director - 765-203-0993
Mechele made the process so easy!
Mechele made the process so easy! We did the majority over texts and email so when I got there it was ready for me. I had an hour drive so that was nice! I will no doubt be back and will tell my friends and family to go see Mechele at Tom Wood Honda in Anderson!
Thank you for your confidence in Mechele and the team! We appreciate your business and we look forward to seeing you again down the road. Safe travels!
Super friendly service and my car was done so quickly.
Super friendly service and my car was done so quickly. This was my first time going to this location and was very pleased.
We were delighted to welcome you for your first visit! Thank you for choosing Tom Wood Honda and for sharing your positive experience. See you next time!