Tucson Subaru

4.9
(14,319 reviews)
Sales hours: 8:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:00am–8:00pm 7:30am–6:00pm
Tuesday 8:00am–8:00pm 7:30am–6:00pm
Wednesday 8:00am–8:00pm 7:30am–6:00pm
Thursday 8:00am–8:00pm 7:30am–6:00pm
Friday 8:00am–8:00pm 7:30am–6:00pm
Saturday 8:00am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
2024 state dealer award View 26 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2021 national dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2019 national dealer award 2018 national dealer award 2017 national dealer award 2016 national dealer award 2015 national dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Inventory

See all 13 vehicles from this dealership.

Reviews

4.9
(14,319 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tucson Subaru from DealerRater.

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5.0

The staff was super friendly, knowledgeable and patient!

The staff was super friendly, knowledgeable and patient! It was clean and has refreshments for us throughout our time! It was quicker than i expected

5.0

The staff was super friendly, knowledgeable and patient!

The staff was super friendly, knowledgeable and patient! It was clean and has refreshments for us throughout our time! It was quicker than i expected

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

My Subaru experience was great!

My Subaru experience was great! Patty Loster was very helpful with my car purchase. THANK YOU!

5.0

My Subaru experience was great!

My Subaru experience was great! Patty Loster was very helpful with my car purchase. THANK YOU!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review!!!!!!! Traci

Dealer response

Thank you! I know you will love your new Subaru!

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5.0

Smooth transaction, great interactions with all the

Smooth transaction, great interactions with all the associates I dealt with. Couldn't be happier.

5.0

Smooth transaction, great interactions with all the

Smooth transaction, great interactions with all the associates I dealt with. Couldn't be happier.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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5.0

I reached out online and received a quick and easy reply

I reached out online and received a quick and easy reply to my inquiry. Estevan was easy to work with and made our experience very easy.

5.0

I reached out online and received a quick and easy reply

I reached out online and received a quick and easy reply to my inquiry. Estevan was easy to work with and made our experience very easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

I was extremely anxious during the process.

I was extremely anxious during the process. Edgar was calm and assured me and looked out for my best interests.

5.0

I was extremely anxious during the process.

I was extremely anxious during the process. Edgar was calm and assured me and looked out for my best interests.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Julio was great it was a great car and a great deal and

Julio was great it was a great car and a great deal and he was awesome

5.0

Julio was great it was a great car and a great deal and

Julio was great it was a great car and a great deal and he was awesome

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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5.0

Chris Smith and CJ Nichols were two great guys to deal

Chris Smith and CJ Nichols were two great guys to deal with during our online purchase. Both of them were very helpful and answered any questions that my wife and I had. We left the dealership feeling we had made a great decision, and it's good to know that we can call or go in if we have any other questions or concerns about our new vehicle. Shout out to the finance department, Jennifer Duran. And, also Terry Iseminger.

5.0

Chris Smith and CJ Nichols were two great guys to deal

Chris Smith and CJ Nichols were two great guys to deal with during our online purchase. Both of them were very helpful and answered any questions that my wife and I had. We left the dealership feeling we had made a great decision, and it's good to know that we can call or go in if we have any other questions or concerns about our new vehicle. Shout out to the finance department, Jennifer Duran. And, also Terry Iseminger.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank your Mark. It was our pleasure assisting you and April. Thank you so much for your business. Welcome to the Subaru family-Chris

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1.0

In March 2024, we took our 2012 Subaru Outback into the

In March 2024, we took our 2012 Subaru Outback into the service dept. due to check engine light on. We were quoted via text for the replacement of rear and front o2 sensors for $638. Only one was replaced, but they still insisted that we owed the original price quote. We took it up with Scott Greg, the service manager, who said the text was incorrect, that the cost for the front sensor was $638 and we still owed the original amount in the paper receipt We however had never received a paper receipt, nor agreed to it. It was an extremely unpleasant discussion. We felt we were being taken advantage since we were from out of state and hope that we never need service from Tucson Subaru in the future. As of May 2024, we had to take our Subaru into our service dept. in Montana because now the rear o2 sensor needed to be replaced. This only confirmed in our minds that the original diagnoses was questionable. We indeed needed both sensors replaced and the original quote of $638 was likely an accurate quote for both sensors.

1.0

In March 2024, we took our 2012 Subaru Outback into the

In March 2024, we took our 2012 Subaru Outback into the service dept. due to check engine light on. We were quoted via text for the replacement of rear and front o2 sensors for $638. Only one was replaced, but they still insisted that we owed the original price quote. We took it up with Scott Greg, the service manager, who said the text was incorrect, that the cost for the front sensor was $638 and we still owed the original amount in the paper receipt We however had never received a paper receipt, nor agreed to it. It was an extremely unpleasant discussion. We felt we were being taken advantage since we were from out of state and hope that we never need service from Tucson Subaru in the future. As of May 2024, we had to take our Subaru into our service dept. in Montana because now the rear o2 sensor needed to be replaced. This only confirmed in our minds that the original diagnoses was questionable. We indeed needed both sensors replaced and the original quote of $638 was likely an accurate quote for both sensors.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Great experience, excellent customer service.

Great experience, excellent customer service. Plenty of options for buying. Layla help me giving me options and the buying process was fast.

5.0

Great experience, excellent customer service.

Great experience, excellent customer service. Plenty of options for buying. Layla help me giving me options and the buying process was fast.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

So happy I got to help! -Layla

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5.0

Everyone at Tucson Subaru is very welcoming and helpful.

Everyone at Tucson Subaru is very welcoming and helpful. Debbie Bravo is the best as a salesperson. Very personable and knows what she is doing.

5.0

Everyone at Tucson Subaru is very welcoming and helpful.

Everyone at Tucson Subaru is very welcoming and helpful. Debbie Bravo is the best as a salesperson. Very personable and knows what she is doing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! -Sean

Dealer response

WOW!!!! So kind!!! Please both enjoy your Outbacks! Keep in touch and let me know about your adventures!!! Debbie

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