Tyler Ford

4.2
(752 reviews)
Visit Tyler Ford
Sales hours: 8:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:30am–6:00pm
Tuesday 8:00am–7:00pm 7:30am–6:00pm
Wednesday 8:00am–7:00pm 7:30am–6:00pm
Thursday 8:00am–7:00pm 7:30am–6:00pm
Friday 8:00am–7:00pm 7:30am–6:00pm
Saturday 8:00am–6:00pm Closed
Sunday Closed Closed

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New (903) 497-3063 (903) 497-3063
Used (903) 484-1042 (903) 484-1042
Service (903) 638-2306 (903) 638-2306

Inventory

See all 168 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since January 2009.
Welcome to Tyler Ford! Located in Tyler TX Tyler Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom you'll know our commitment to Customer Service is second to none. We strive to make your experience with Tyler Ford a good one for the life of your vehicle. Whether you need to Purchase Finance or Service a New or Pre-Owned Ford you've come to the right place. Call 877-495-1063 for your No-Obligation Internet Price Quote from our Internet Department. Check us out on Facebook; search TylerFordTX!
Tyler Ford for The Best Deal

Service center

Phone number (903) 638-2306

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
Closed
Sunday
Closed

Reviews

4.2
(752 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

We have purchased several cars from this dealership and

We have purchased several cars from this dealership and found them to be honest and helpful when selecting a vehicle. Paul Brooks is a great salesperson as is Kirby Kimberly, we will would definitely buy another vehicle from them and use either sales person.

5.0

We have purchased several cars from this dealership and

We have purchased several cars from this dealership and found them to be honest and helpful when selecting a vehicle. Paul Brooks is a great salesperson as is Kirby Kimberly, we will would definitely buy another vehicle from them and use either sales person.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

Everyone is great here, real fast and treat customers

Everyone is great here, real fast and treat customers like there family. They even offer customers free coffee, bottled water, sodas and snacks while you wait, you won't find that at other dealerships.

5.0

Everyone is great here, real fast and treat customers

Everyone is great here, real fast and treat customers like there family. They even offer customers free coffee, bottled water, sodas and snacks while you wait, you won't find that at other dealerships.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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1.0

I would NOT RECOMMEND TYLER FORD BODY SHOP to nyone if

I would NOT RECOMMEND TYLER FORD BODY SHOP to nyone if dealing with insurance & appraisal. This was a preferred shop who refused to check put my car after giving a ASSIGNED ESTIMATE. SF stated they would send a additional estimate for extras if needed too. But Debbie never had it there are stated if they check my 2011 malibu, I will need to pay out off pocket. Thou SF Zackery and many b4 him thu SF states, I don't need to do anything. The 2 companies will take it over and handle it. My bumper, passenger light, TRACTION, ESC light comes on bc it was hit hard and it knocked it out of alignment cause rhe Traction/ESC to show. If I keep driving the engine light Blick bc and goes back out. If I pull over and cut car off and restart. It may drive awhile b4 showing Traction again and the Steering is off too. Nothing is wrong with my engine. I replaced Control arms in summer and sway bars in Feb, 2 New front tires and even had a alignment in summer. Only after getting hit did all this happen. Tyler FORD IS TERRIBLE!! Summary of Complaints - Tyler Ford Review: My car was supposed to be towed to Tyler Ford on November 7th or 8th as ordered by State Farm. However, it faced delays allegedly caused by Debbie at the body shop, delaying repairs for a month. Tyler Ford claims my car should have been sent to a Chevrolet shop, but State Farm designates them as a preferred shop. Despite this, my car has been untouched at Tyler Ford since arriving. The appraisal was done based on a picture, not in person. Tyler Ford failed to submit additional estimates as promised. When I contacted Tyler Ford, they claimed they hadn't checked the car because it would cost me. This unprofessionalism and lack of communication have caused frustration. Despite making numerous calls, Tyler Ford has not fulfilled their responsibilities, leaving my car unrepaired. As a healthcare professional, I seek accountability for the damages to my well-maintained car. TAKE YOUR CAR TO A SHOP THAT CARES. The appraisal was done by a picture that took 1 month to even start and never seen the person by sight.

1.0

I would NOT RECOMMEND TYLER FORD BODY SHOP to nyone if

I would NOT RECOMMEND TYLER FORD BODY SHOP to nyone if dealing with insurance & appraisal. This was a preferred shop who refused to check put my car after giving a ASSIGNED ESTIMATE. SF stated they would send a additional estimate for extras if needed too. But Debbie never had it there are stated if they check my 2011 malibu, I will need to pay out off pocket. Thou SF Zackery and many b4 him thu SF states, I don't need to do anything. The 2 companies will take it over and handle it. My bumper, passenger light, TRACTION, ESC light comes on bc it was hit hard and it knocked it out of alignment cause rhe Traction/ESC to show. If I keep driving the engine light Blick bc and goes back out. If I pull over and cut car off and restart. It may drive awhile b4 showing Traction again and the Steering is off too. Nothing is wrong with my engine. I replaced Control arms in summer and sway bars in Feb, 2 New front tires and even had a alignment in summer. Only after getting hit did all this happen. Tyler FORD IS TERRIBLE!! Summary of Complaints - Tyler Ford Review: My car was supposed to be towed to Tyler Ford on November 7th or 8th as ordered by State Farm. However, it faced delays allegedly caused by Debbie at the body shop, delaying repairs for a month. Tyler Ford claims my car should have been sent to a Chevrolet shop, but State Farm designates them as a preferred shop. Despite this, my car has been untouched at Tyler Ford since arriving. The appraisal was done based on a picture, not in person. Tyler Ford failed to submit additional estimates as promised. When I contacted Tyler Ford, they claimed they hadn't checked the car because it would cost me. This unprofessionalism and lack of communication have caused frustration. Despite making numerous calls, Tyler Ford has not fulfilled their responsibilities, leaving my car unrepaired. As a healthcare professional, I seek accountability for the damages to my well-maintained car. TAKE YOUR CAR TO A SHOP THAT CARES. The appraisal was done by a picture that took 1 month to even start and never seen the person by sight.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Your 2011 Chevy arrived at our body shop with very minor damage to the front bumper from a parking lot mishap. State Farm authorized the repair of $818.00 to repair the body damage. Debbie asked and State farm DID send a representative to inspect the vehicle. State Farm determined that none of the mechanical issues were related to the body damage and did not authorize the mechanical issues to be repaired. Had they authorized the long list of mechanical issues to be repaired we would have gladly done the body work and then sublet the mechanical issues to a GM dealer. You did not authorize us to repair the body damage only. We did not diagnose any of the mechanical issues because you nor State Farm has accepted the financial responsibility. Dave Capps, Dealer

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4.0

Great No-Pressure experience with Carl Stephens.

Great No-Pressure experience with Carl Stephens. And helped us get into a Lease program we can live with as retired w/fixed income buyers.

4.0

Great No-Pressure experience with Carl Stephens.

Great No-Pressure experience with Carl Stephens. And helped us get into a Lease program we can live with as retired w/fixed income buyers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

they worked with me with the amount on my pickup for

they worked with me with the amount on my pickup for trade in, very satisfied over all.

5.0

they worked with me with the amount on my pickup for

they worked with me with the amount on my pickup for trade in, very satisfied over all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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1.0

Theft of service not complete

Had issues with getting the oil changed and tire rotation done. We paid $83 to have it done and I went up there to show them that the oil filter and the tires were not rotated. The shop manager said his two sons was right and I was wrong. I’ll be going to small claims. They committed theft of service.

1.0

Theft of service not complete

Had issues with getting the oil changed and tire rotation done. We paid $83 to have it done and I went up there to show them that the oil filter and the tires were not rotated. The shop manager said his two sons was right and I was wrong. I’ll be going to small claims. They committed theft of service.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Mr. Hogden, I am aware of the issue. This is bothersome to me as I’ve owned the dealership now for 25 years and have never experienced a complaint that we didn’t change a customer’s oil or filter. I would like to personally meet you and any expert you would like to bring along so we may all do a recheck together on your truck. We will go through our shop procedure using your truck and demonstrate another full oil and filter change. We do oil and filter changes with a pan that catches drips and we wipe the entire area with brake cleaner. This is part of our procedure so that customers do not have driveway or garage drips. We’ll take a look at our tire rotation procedure. So that the tech does not overlook the proper tire inflation, the caps are removed before the tires are rotated. I am not an absentee owner, I interact daily with everybody at the dealership. I’m not seeing what anybody could gain by not changing your oil, filter or rotating the tires. Please let me know when you would like to meet up for the recheck. All the best, Dave

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5.0

Tyler Ford Dealership

Outstanding!! Cody Fox was extremely helpful & Bryan in finance made the entire experience easy and efficient

5.0

Tyler Ford Dealership

Outstanding!! Cody Fox was extremely helpful & Bryan in finance made the entire experience easy and efficient

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Bob, we are happy we could make your experience a positive one! At Tyler Ford, LTD, we value our customers and we look forward to seeing you on your next visit. Take care!

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5.0

10/10 Top Notch Every Single Time!

I had to take my Ford Fusion in for a recall repair a few weeks ago, and as always, the guys in their Service Department were TOP NOTCH! Bobby went above and beyond to make sure I was taken care of. But to be honest, that's how I am treated by every employee at Tyler Ford, on every encounter. I will continue to use Tyler Ford for all of my vehicle needs!

5.0

10/10 Top Notch Every Single Time!

I had to take my Ford Fusion in for a recall repair a few weeks ago, and as always, the guys in their Service Department were TOP NOTCH! Bobby went above and beyond to make sure I was taken care of. But to be honest, that's how I am treated by every employee at Tyler Ford, on every encounter. I will continue to use Tyler Ford for all of my vehicle needs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

GREAT SERVICE, BUT I NEED Kirby TO GET MY FORD APP TO

GREAT SERVICE, BUT I NEED Kirby TO GET MY FORD APP TO WORK, KEEPS TELLING METHE PASSWORD IS WRONG. THANKS

5.0

GREAT SERVICE, BUT I NEED Kirby TO GET MY FORD APP TO

GREAT SERVICE, BUT I NEED Kirby TO GET MY FORD APP TO WORK, KEEPS TELLING METHE PASSWORD IS WRONG. THANKS

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

World class service!

Stellar repair facility that resolved an issue with my vehicle no other shop could! The technicians knew what they were doing and I was kept in the loop as per the status of my vehicle. Very professional.

5.0

World class service!

Stellar repair facility that resolved an issue with my vehicle no other shop could! The technicians knew what they were doing and I was kept in the loop as per the status of my vehicle. Very professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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