Tyler Ford Hours
Welcome to Tyler Ford! Located in Tyler, TX, Tyler Ford is proud to be one of the premier dealerships in the area. From
the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Tyler Ford a good one for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place. Call 877-495-1063 for your No-Obligation Internet Price Quote from our Internet Department. Check us out on Facebook; search TylerFordTX!
""The Real Deal!""
Oil, Filter Change
Wiper Blade Replacement
Air Filter Replacement
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My husband and I went to this dealership to buy a 2019 F-150 XLT with tow package and the upgraded interior - power back window, lumbar support on both... seats, heated seats, etc. Salesman consistently asked questions directed at me along the lines of, 'How often will you even drive this truck or pull a trailer?' and 'will you even back a trailer into a spot?' Then while we are discussing how the package was right but the color was wrong (magma red while we want black but 'the red looks black at night') he began to joke about discounts he could give us for the truck being the wrong color and when we refused he began trying to convince us to go to the STX. We denied that as well, because we know what we want, so he took us to the office so he could see about getting the package we want. When in the office with this guy, he continued to ignore anything that I said and focused his eyes directly on my husband even when I was speaking to him. Felt like I had no right to even have an opinion. Will. Not. Return. Ever.
Hi, thank you for taking the time to write this review. We can assure you that we do not find this type of behavior acceptable, and we would like to a...ddress the situation you have described. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to us at (800) 788-7876 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.
Excellent customer service! My salesman was very knowledgeable and prompt!
Janet, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tyler Ford. If there is anything else we can do t...o assist you, please let us know! Take care!
Tyler Ford has been a great dealership handling my needs with most professional way. I love my escape and the color too. Lighting Blue. James Showers... has been a wonderfu l sales manager for us in the past on our Fusion and that is why I returned as a customer. Again thanks Tyler Ford
Scott Harrell Service Advisor - Steve Covington Director of Parts and Service - ARE NOT TO BE TRUSTED - There Discounts and Services are not worth the... paper there written on
Hello, thank you for taking the time to leave us your feedback. We are very disappointed to hear that you did not receive the top quality service that... we strive to provide. Please do not hesitate to reach out to us at your earliest convenience if you would like to discuss this matter further. Thank you, and have a great day.
Great job all around. Billy really took care of me with a loaner vehicle and prompt service every time I came in throughout the repair.
Doug, your comments keep us motivated and working hard for all our guests! Please let us know if there is ever anything else we can do for you! Safe t...ravels!
I wasn’t pressured. All my questions were answered. I texted to ask questions and got immediate responses. He allowed me to compare prices and types of... cars.
Pamela, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Our team is dedicated to providing top-quality s...ervice, and we're so happy to hear that your experience reflected this.
Your service man, Scott Steele, took very good care of me. He is a great asset to Tyler Ford.
Everything done on time. Everyone was very courteous!
Alan Gage, the service writer, was quick to order the parts needed for my truck. He notified me when they were in and scheduled my appointment quickly.... The whole parts and service staff is always at the top of their game. The only thing that might be better is if they washed your vehicle.
Mitzi, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe ...travels!
The salespeople were very polite, accomodating, kept me up to date, and I was very pleased with the work.
Wanda, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!