Tyler Ford

I was denied service on my Ford Escape because Vegas Vondra wanted to blame others before even examining my car. I was discriminated against because I'm an older female. Just pathetic! The manager denied the service.

inventory was good and immediately found the car that we wanted. Signed a few papers and the car was ours. And we lived happily ever after.

Billy Armstrong was my service adviser. Billy has assisted me on previous service visits. He is always pleasant and makes you feel comfortable to explain the purpose of the service visit. Billy listens and provides immediate responses to address the service issue. Billy kept me informed of the technician findings and provided advice to address the findings. Billy is professional and thorough. I am always pleased when he is available to be my service advisor. Thank you Billy. Mondy Raibon

There was no high pressure selling. Carl Stevens answered all my questions. He was courteous and professional.

Ford Service Department is awesome they are so helpful friendly and knowledgeable and so nice. Ford Service in Tyler Tx is my number one place to go have my husband truck service.

great people to deal with- very easy transaction-I would recommend this dealership to my friends- thank you

We have purchased several cars from this dealership and found them to be honest and helpful when selecting a vehicle. Paul Brooks is a great salesperson as is Kirby Kimberly, we will would definitely buy another vehicle from them and use either sales person.

Everyone is great here, real fast and treat customers like there family. They even offer customers free coffee, bottled water, sodas and snacks while you wait, you won't find that at other dealerships.

I would NOT RECOMMEND TYLER FORD BODY SHOP to nyone if dealing with insurance & appraisal. This was a preferred shop who refused to check put my car after giving a ASSIGNED ESTIMATE. SF stated they would send a additional estimate for extras if needed too. But Debbie never had it there are stated if they check my 2011 malibu, I will need to pay out off pocket. Thou SF Zackery and many b4 him thu SF states, I don't need to do anything. The 2 companies will take it over and handle it. My bumper, passenger light, TRACTION, ESC light comes on bc it was hit hard and it knocked it out of alignment cause rhe Traction/ESC to show. If I keep driving the engine light Blick bc and goes back out. If I pull over and cut car off and restart. It may drive awhile b4 showing Traction again and the Steering is off too. Nothing is wrong with my engine. I replaced Control arms in summer and sway bars in Feb, 2 New front tires and even had a alignment in summer. Only after getting hit did all this happen. Tyler FORD IS TERRIBLE!! Summary of Complaints - Tyler Ford Review: My car was supposed to be towed to Tyler Ford on November 7th or 8th as ordered by State Farm. However, it faced delays allegedly caused by Debbie at the body shop, delaying repairs for a month. Tyler Ford claims my car should have been sent to a Chevrolet shop, but State Farm designates them as a preferred shop. Despite this, my car has been untouched at Tyler Ford since arriving. The appraisal was done based on a picture, not in person. Tyler Ford failed to submit additional estimates as promised. When I contacted Tyler Ford, they claimed they hadn't checked the car because it would cost me. This unprofessionalism and lack of communication have caused frustration. Despite making numerous calls, Tyler Ford has not fulfilled their responsibilities, leaving my car unrepaired. As a healthcare professional, I seek accountability for the damages to my well-maintained car. TAKE YOUR CAR TO A SHOP THAT CARES. The appraisal was done by a picture that took 1 month to even start and never seen the person by sight.

Great No-Pressure experience with Carl Stephens. And helped us get into a Lease program we can live with as retired w/fixed income buyers.