Skip to main content

Peltier Subaru

(186 reviews)
Visit Peltier Subaru
Sales hours:
Service hours:
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
New (903) 705-4247 (903) 705-4247
Service (903) 705-6736 (903) 705-6736

Inventory

See all 56 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since April 2024.
The newest dealership in the Peltier Auto Group Peltier Subaru's goal is to be a different kind of dealership. We want our customers to feel the difference when they walk into our dealership which is why we created a new state-of-the-art facility to better serve East Texas drivers. The feeling will continue when you see our unrelenting focus on fulfilling all the needs of our community whether it's helping you find the new Subaru you're looking for or supporting your ownership over many miles.

Where you can bring your dog with you!
"Just Say Peltier"!

Service center

Phone number (903) 705-6736

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Reviews

(186 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Peltier Subaru from DealerRater.

Want to share your experience with this dealership?

Write a review

Got a bad taste in my mouth when we went to look at a

Got a bad taste in my mouth when we went to look at a Subaru for purchase. The salesman was really pushy and trying to get pricing out of us so he could then jack up the price. And he did. After we purchased from the Rockwall Subaru (FANTASTIC EXPERIENCE!!!!) we could see what the Peltier tactics were. Shady. We had a needed repair so we took the car to Peltier. The communication was terrible. We took the car in on a Wednesday, and were told that they may have to order a part but that we would have the car on Friday. We heard nothing and called them numerous times to be told that they didn't know who are service agent was, or he's out but will call back (never did), or that he was busy. THE NEXT WEDNESDAY we had not heard from them, and finally just went there. The car was done. We were handed the keys and someone said "it's out there," pointed, and that was it. There was no mandatory walk around to assess the issue in the beginning, and there was no explanation as to what they did or didn't do to the car. Nobody apologized the 5 times we called them. Interestingly, we had a similar experience at the Kia Peltier. No communication at all. Everything was fine with our car, just routine checks and I got the car back and there was suddenly some weird horrible scraping noise when I turned the steering wheel. I took it right back in and they told me I would have to pay them $150 just to look at it and then more if they need to repair it. The monopoly they have here in Tyler makes them cocky and they know they can do anything, charge anything, and can get away with it. There's no other Subaru dealership to do the mandated maintenance checks unless you drive to Rockwall...which we will be doing next time. Not putting up with shady dealings. BAD!

Got a bad taste in my mouth when we went to look at a

Got a bad taste in my mouth when we went to look at a Subaru for purchase. The salesman was really pushy and trying to get pricing out of us so he could then jack up the price. And he did. After we purchased from the Rockwall Subaru (FANTASTIC EXPERIENCE!!!!) we could see what the Peltier tactics were. Shady. We had a needed repair so we took the car to Peltier. The communication was terrible. We took the car in on a Wednesday, and were told that they may have to order a part but that we would have the car on Friday. We heard nothing and called them numerous times to be told that they didn't know who are service agent was, or he's out but will call back (never did), or that he was busy. THE NEXT WEDNESDAY we had not heard from them, and finally just went there. The car was done. We were handed the keys and someone said "it's out there," pointed, and that was it. There was no mandatory walk around to assess the issue in the beginning, and there was no explanation as to what they did or didn't do to the car. Nobody apologized the 5 times we called them. Interestingly, we had a similar experience at the Kia Peltier. No communication at all. Everything was fine with our car, just routine checks and I got the car back and there was suddenly some weird horrible scraping noise when I turned the steering wheel. I took it right back in and they told me I would have to pay them $150 just to look at it and then more if they need to repair it. The monopoly they have here in Tyler makes them cocky and they know they can do anything, charge anything, and can get away with it. There's no other Subaru dealership to do the mandated maintenance checks unless you drive to Rockwall...which we will be doing next time. Not putting up with shady dealings. BAD!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

Service dept lost as to how I am to get my 2 free years

Service dept lost as to how I am to get my 2 free years of service, had to pay almost 150 dollars for something that should have been covered. Service said they would refund the money in 2 weeks, still waiting

Service dept lost as to how I am to get my 2 free years

Service dept lost as to how I am to get my 2 free years of service, had to pay almost 150 dollars for something that should have been covered. Service said they would refund the money in 2 weeks, still waiting

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

Marcus was excellent.

Marcus was excellent. Process from beginning to end of dealership was easy and very helpful. Glad we chose Peltier Subaru!

Marcus was excellent.

Marcus was excellent. Process from beginning to end of dealership was easy and very helpful. Glad we chose Peltier Subaru!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review

The company lacks communication skills and

The company lacks communication skills and professionalism. They don’t seem to care about people. It’s just a job to them. Since I bought my Subaru from them the service has been poor.

The company lacks communication skills and

The company lacks communication skills and professionalism. They don’t seem to care about people. It’s just a job to them. Since I bought my Subaru from them the service has been poor.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

Very customer oriented from the front door to the drive

Very customer oriented from the front door to the drive out. I was not sure just what I wanted but the sales representative listened, made suggestions, and I drove out with just the car I needed to fit my needs. The 2 week follow-up got all my questions answered along with finding out some things I hadn't yet discovered. A very good experience all around. Thanks Marcus!

Very customer oriented from the front door to the drive

Very customer oriented from the front door to the drive out. I was not sure just what I wanted but the sales representative listened, made suggestions, and I drove out with just the car I needed to fit my needs. The 2 week follow-up got all my questions answered along with finding out some things I hadn't yet discovered. A very good experience all around. Thanks Marcus!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Show full review

It was a very easy and friendly process.

It was a very easy and friendly process. Everyone at the dealership is helpful. I would send all my friends there.

It was a very easy and friendly process.

It was a very easy and friendly process. Everyone at the dealership is helpful. I would send all my friends there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review

Erica & Marcus made our visit very informative 7

Erica & Marcus made our visit very informative 7 enjoyable. We purchased a 2025 Subaru Legacy. Love it. Thanks Erica & Marcus!

Erica & Marcus made our visit very informative 7

Erica & Marcus made our visit very informative 7 enjoyable. We purchased a 2025 Subaru Legacy. Love it. Thanks Erica & Marcus!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Show full review

Peltier Subaru Scheduling and Maintenance Team:

Peltier Subaru Scheduling and Maintenance Team: EXCELLENT coordination and support of the customer's need for reliable and safe transportation.

Peltier Subaru Scheduling and Maintenance Team:

Peltier Subaru Scheduling and Maintenance Team: EXCELLENT coordination and support of the customer's need for reliable and safe transportation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

Easiest car buying experience I have ever had, will

Easiest car buying experience I have ever had, will probably never go any other way!

Easiest car buying experience I have ever had, will

Easiest car buying experience I have ever had, will probably never go any other way!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review

The work that was performed at this dealership seems to

The work that was performed at this dealership seems to be good work. We had our seal to our driver window replaced due to gumming and not allowing window to roll up freely. The communication is not the best but once you figure out who you talk to get things done and you’re not in a hurry then you kinda know what to expect.

The work that was performed at this dealership seems to

The work that was performed at this dealership seems to be good work. We had our seal to our driver window replaced due to gumming and not allowing window to roll up freely. The communication is not the best but once you figure out who you talk to get things done and you’re not in a hurry then you kinda know what to expect.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review
See all 186 reviews