Peltier Subaru

Got a bad taste in my mouth when we went to look at a Subaru for purchase. The salesman was really pushy and trying to get pricing out of us so he could then jack up the price. And he did. After we purchased from the Rockwall Subaru (FANTASTIC EXPERIENCE!!!!) we could see what the Peltier tactics were. Shady. We had a needed repair so we took the car to Peltier. The communication was terrible. We took the car in on a Wednesday, and were told that they may have to order a part but that we would have the car on Friday. We heard nothing and called them numerous times to be told that they didn't know who are service agent was, or he's out but will call back (never did), or that he was busy. THE NEXT WEDNESDAY we had not heard from them, and finally just went there. The car was done. We were handed the keys and someone said "it's out there," pointed, and that was it. There was no mandatory walk around to assess the issue in the beginning, and there was no explanation as to what they did or didn't do to the car. Nobody apologized the 5 times we called them. Interestingly, we had a similar experience at the Kia Peltier. No communication at all. Everything was fine with our car, just routine checks and I got the car back and there was suddenly some weird horrible scraping noise when I turned the steering wheel. I took it right back in and they told me I would have to pay them $150 just to look at it and then more if they need to repair it. The monopoly they have here in Tyler makes them cocky and they know they can do anything, charge anything, and can get away with it. There's no other Subaru dealership to do the mandated maintenance checks unless you drive to Rockwall...which we will be doing next time. Not putting up with shady dealings. BAD!

Service dept lost as to how I am to get my 2 free years of service, had to pay almost 150 dollars for something that should have been covered. Service said they would refund the money in 2 weeks, still waiting

Marcus was excellent. Process from beginning to end of dealership was easy and very helpful. Glad we chose Peltier Subaru!

The company lacks communication skills and professionalism. They don’t seem to care about people. It’s just a job to them. Since I bought my Subaru from them the service has been poor.

Very customer oriented from the front door to the drive out. I was not sure just what I wanted but the sales representative listened, made suggestions, and I drove out with just the car I needed to fit my needs. The 2 week follow-up got all my questions answered along with finding out some things I hadn't yet discovered. A very good experience all around. Thanks Marcus!

It was a very easy and friendly process. Everyone at the dealership is helpful. I would send all my friends there.

Erica & Marcus made our visit very informative 7 enjoyable. We purchased a 2025 Subaru Legacy. Love it. Thanks Erica & Marcus!

Peltier Subaru Scheduling and Maintenance Team: EXCELLENT coordination and support of the customer's need for reliable and safe transportation.

Easiest car buying experience I have ever had, will probably never go any other way!

The work that was performed at this dealership seems to be good work. We had our seal to our driver window replaced due to gumming and not allowing window to roll up freely. The communication is not the best but once you figure out who you talk to get things done and you’re not in a hurry then you kinda know what to expect.