Peltier Subaru

Overall, service is ok. They always try to upsell you - literally every time I go there. For example, they made a recommendation to replace a part. I asked why the recommendation - did the technician find something wrong or was it solely based on mileage? She said it was based on mileage. The problem was the part had just been replaced during the previous service visit and it does not need to be replaced for another 18 months. They don’t check - they just put the recommendation based on a checklist. If I had let them do it, they would have upcharged me for about $650 of unnecessary service work. The same happened three months ago when I brought it in for an A/C check. I told them I thought it was the relay. They still did a full diagnostic. And recommended almost $2,500 worth of A/C work, which included the $50 relay. I told them to just change the relay. Three months later, and the A/C is still working perfectly fine - even with the scorching heatwave we’ve had in East Texas.

Very friendly and explain the service on the vehicle.service was complete on lest than an hpur.

Great service, great staff, great vehicles! I would recommend Peltier Subaru to all my friends.

Tyde at Peltier Subaru was an amazing salesperson. He helped both my daughter and me with our vehicle purchases. He was incredibly patient throughout the process and took the time to answer the multitude of questions we had. His knowledge, professionalism, and friendly attitude made the entire experience enjoyable and stress-free. We truly appreciated his dedication to helping us find the right vehicles and would highly recommend him to anyone looking to purchase a car.

Great selection and attentive customer service. Easy to contact and reliable service that is explanatory.

Contacted Marcus online. He answered all my questions and we set up a test drive for the next day. It went great! Bought the car and everything handled as easy as I've ever purchased a car. Marcus is great!

We needed to have our steering wheel replaced under warranty. Took it here because it's the only place close by and I figured anyone can replace a steering wheel correctly. Wrong! My wife picked it up and when she got home she told me it was rotated to the left when she was going straight and the car would turn right if she straightened it. So, we took it back expecting it to be removed and replaced at the correct rotational spot. Wrong! They did an alignment to correct their mistake. I knew this would throw off the geometry, but I ran it by AI to be sure. AI agreed with me that the alignment should be returned to the previous settings (toe) and then remove and replace the steering wheel correctly. I called and spoke with the service rep. Chris C. who was very condescending. She said it was aligned properly and that was that. I asked to speak with the service manager but he wasn't in, but she would have him call me. That never happened. I then contacted Subaru of America (SOA). They got the same answer from the service department and said there wasn't anything they could do. This is my second time having a bad experience with Peltier's service department and I don't intend to return. After my experience with SOA, there won't be another Subaru in my driveway after this car is gone. I would stay clear of this or any other Peltier dealership. I also had a bad experience at their Nissan dealership, by them trying to sell me unneeded services or services that were recently performed. These are my opinions and recommendations. Please consider this a warning.

Excellent service. After my fuel pump died Peltier received my towed car, evalued it and ordered the pump all in the same Mon. morning. Kelly my service rep handeled Everything for me. I got a loaner on Tue and my car was repaired Thur What a great service dept. Thanks to all who got it done.

Great service. Quick turnaround. Courteous and knowledgeable advisor. Waiting area clean and comfortable with wide choice of amenities.

My service rep was excellent and went out of the way to answer my questions. He even got a technician for me to help with my questions.