Reviews
Write a reviewDo not purchase a used car from this dealership unless
Do not purchase a used car from this dealership unless you have it checked it out by a mechanic first! The manufacturer of the used car they sold me said there was NO way the dealership didn't know that this car had an internal fault! I am a single disabled mom that just wanted a car I could afford that I could used to take my son fishing. They switched the cars out at test drive time and said I couldn't afford the other one, then raised the price WAY past my budget by adding on a service agreement, which I could not afford. I felt walked on and abused!
Do not purchase a used car from this dealership unless
Do not purchase a used car from this dealership unless you have it checked it out by a mechanic first! The manufacturer of the used car they sold me said there was NO way the dealership didn't know that this car had an internal fault! I am a single disabled mom that just wanted a car I could afford that I could used to take my son fishing. They switched the cars out at test drive time and said I couldn't afford the other one, then raised the price WAY past my budget by adding on a service agreement, which I could not afford. I felt walked on and abused!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Bad businesse
Very bad experience. Brought a used car with hidden problems they need about. We learned of them 2 ND day after having the car. The principal owner. Mrs Pickens was very rude and could care a less basically told us to bad
Bad businesse
Very bad experience. Brought a used car with hidden problems they need about. We learned of them 2 ND day after having the car. The principal owner. Mrs Pickens was very rude and could care a less basically told us to bad
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Wont stand behind what they sell
F250 issues, front end problems and 5 trips and 1500 dollars worth of work charged to the extended warranty, truck needs new tires and they wont replace, said i refused service on the tires that were wore out from the front end not being properly fixed. One trip they replaced the steering damper/stabilzer, come on now, we knew that wasn't the fix, just bought time, to run out the tri county ford bumper to bumper warranty. Keep in mind the vehicle returned to the dealer 3 days after purchase with front end issues
Wont stand behind what they sell
F250 issues, front end problems and 5 trips and 1500 dollars worth of work charged to the extended warranty, truck needs new tires and they wont replace, said i refused service on the tires that were wore out from the front end not being properly fixed. One trip they replaced the steering damper/stabilzer, come on now, we knew that wasn't the fix, just bought time, to run out the tri county ford bumper to bumper warranty. Keep in mind the vehicle returned to the dealer 3 days after purchase with front end issues
- Customer service 1.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Michael, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. We would like the chance to talk to you further so please do call us at (903) 887-2121 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Excellent people!
Can’t say enough about Tri County! Excellent service, wonderful friendly people, the lady who gave me a ride home when the service dept. realized it would take a few hours and didn’t want me to sit at the dealership was so nice! They completed a recall service and a 100,00 mile service, washed and cleaned all the bug debris off, I can’t recommend them enough!
Excellent people!
Can’t say enough about Tri County! Excellent service, wonderful friendly people, the lady who gave me a ride home when the service dept. realized it would take a few hours and didn’t want me to sit at the dealership was so nice! They completed a recall service and a 100,00 mile service, washed and cleaned all the bug debris off, I can’t recommend them enough!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ramona, thank you for your kind review; we are happy to pass along your comments to the team here at Tri-County Ford! Please let us know if there is ever anything else we can do for you! Safe travels!
2006 Ford Escape XLT
Clean, polite, with good customer service and gets the job done.
2006 Ford Escape XLT
Clean, polite, with good customer service and gets the job done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kathy, we're pleased to hear everything was completed to your satisfaction! At Tri-County Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
2019 Hyundai Sonata - In and Out
The most surreal experience of the year. After finding the car on TriCounty's website within 5 minutes, I called, quickly arrived at a deal and the next morning was in and out with the car with in an hour. It completely felt like was prepped like a new car, even had a completely full tank of gas (over 600 miles worth). When I came back shortly after to pick up and have the new plates installed, it was returned to me freshly washed (the salesperson even put on the Registration Sticker). Even had the Title ready. It shouldn't be that effortless and enjoyable ... should it. (in the middle of COVID for that matter)
2019 Hyundai Sonata - In and Out
The most surreal experience of the year. After finding the car on TriCounty's website within 5 minutes, I called, quickly arrived at a deal and the next morning was in and out with the car with in an hour. It completely felt like was prepped like a new car, even had a completely full tank of gas (over 600 miles worth). When I came back shortly after to pick up and have the new plates installed, it was returned to me freshly washed (the salesperson even put on the Registration Sticker). Even had the Title ready. It shouldn't be that effortless and enjoyable ... should it. (in the middle of COVID for that matter)
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent!
I love everything about Tri-County Ford and the service they provide. Everyone there is always so helpful and I never have to worry about the quality of work done to my vehicle. Wonderful, perfect, exceptional!
Excellent!
I love everything about Tri-County Ford and the service they provide. Everyone there is always so helpful and I never have to worry about the quality of work done to my vehicle. Wonderful, perfect, exceptional!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Fast, friendly, efficient and convenient. Tri County Ford is the place to go for all your automotive needs. Highly recommended.
Great service
Fast, friendly, efficient and convenient. Tri County Ford is the place to go for all your automotive needs. Highly recommended.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Quick Lube
Fairly fast ... manager took time to show me parts recommended for replacement. Made me feel like he really wanted to take my thoughts/desires into consideration.
Quick Lube
Fairly fast ... manager took time to show me parts recommended for replacement. Made me feel like he really wanted to take my thoughts/desires into consideration.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great experience
Everything was very pleasant, especially the salesman, Lynn. They made the process of buying a new car a good experience.
Great experience
Everything was very pleasant, especially the salesman, Lynn. They made the process of buying a new car a good experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase