Metter Ford

Easy to deal with. Did all the paperwork over the phone and Sam had it taken care of.

They worked in a timely manner and kept me posted on the status they looked into my situation

Car was diagnosed promptly and repaired correctly, service advisor was clear on the issues and repairs needed.

Car was diagnosed promptly and repaired correctly, service advisor was clear on the issues and repairs needed.

Always friendly and they do a great job. Always asnwer my questions professionaly. Thank you.

I had the tow link recall completed on my Ford Explorer on April 10. Then, on June 23, I had an oil change and a multi-point inspection performed. According to the inspection, my tires were checked, but that clearly wasn’t the case. My rear tires were severely worn on the inside, something that should have been caught during an inspection. On July 6, I ended up with a flat tire. When I called to ask if my tires had actually been inspected, I was told they should have been, but that the technician apparently didn’t check them. I returned on July 10 to find out why my rear tires had worn so quickly after the recall. I was told an alignment had been performed when the recall was completed, but there was no documentation of an alignment or its results anywhere in my paperwork. When I asked to see the alignment results, a staff member came back with a paper that had information handwritten in pen instead of being printed like the rest of my service records. I simply asked why it was handwritten, and instead of receiving an explanation, I was accused of implying that she had written it in herself. At no point did anyone provide a clear answer as to why my rear tires wore out so quickly after the recall or help me understand what happened. The lack of documentation, the inconsistent information, and the way my concerns were handled left me with more questions than answers. Because of this experience, I will no longer be doing business with Metter Ford. I expected transparency and accountability, but unfortunately, I didn’t receive either.

Doug in service and our salesman Grant are amazing! We wouldn't go anywhere else to purchase or service a vehicle.

Excellent service by knowledgeable personnel with reasonable pricing. Look forward to my next visit in a month

Pleasant atmosphere, very friendly, clean throughout the building, plenty of vehicles to choose from, everyone always smiling

Service was great. Answering the phone not so much. They need to work on more people answering the phones. I had to make the appointment on line.