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Arrow Ford

(542 reviews)

Reviews

(542 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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awesome

Malcolm was very helpful, not pushy and made the experience wonderful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Recall performed on Ford Edge

Employees were very polite and professional and found the right time to accommodate my schedule for repair.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we're happy you found our staff to be so helpful and professional during your experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

My Ford Experience

I had no trade in, only money down. I was not frowned upon, but treated like a long awaited friend. They made sure I was satisfied with a vehicle before signing any papers! Ford made sure I got the best deal. Thank you Arrow Ford of Abilene, Texas!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Celestino, we appreciate your feedback of our Staff's outstanding service! Thank you so much for being one of our valued guests and we look forward to your next visit!

Arrow Ford, Inc

Great dealership!!! I will go back to Arrow Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Allen Townsend

They took good care of my needs. Kind and know the service they were preforming in a timely mater

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 1.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Allen, we are pleased to hear that everything was completed on time and to your satisfaction. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Arrow Ford Abilene, TX is the Best Dealership!!

We recently bought a pickup from Sheena Tijerina and Clay Anderson at Arrow Ford in Abilene, TX. We would highly recommend using these two wonderful people when buying a vehicle at this dealership. They will be able to put you in the vehicle to fit your needs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

Raptor review

The service and help I received from each department was top notch service and is greatly appreciated

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Ford Raptor

Experience was great! The staff is friendly and helpful and make it feel like family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Arrow ford

My salesman chad Farley was attentive and helped in every way to make sure he answered every question we had .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Shopper

Quick and easy. Would prefer a sign and go with as little person to person contact. That is just me. Overall. Good friendly environment.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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