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Arrow Ford

(542 reviews)

Reviews

(542 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great

Tony Kerbow was awesome and always is! I only buy from him wherever he is! Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Arrow Ford Abilene TX

Brought a 2018 F-150 and Focus, overall experience was very good. Our sales representative Triston Cauthen was very helpful during the buying processe.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mr Jerry Cross

They got me right in and did an awesome job on my truck. Arrow Ford is a wonderful place to do business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great experience

Awesome buying experience from beginning to end. Malcom Johnson in sales and Loy Demoss in financing made it a really easy experience. Would definitely recommend Arrow Ford to friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service at Ford dealer in Abilene, Tx

I have used their quick lane service for all of my maintenance checks. With out fail I have gotten in quickly and out quickly. Thanks to them for quick response.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Place to Buy!

I was very Satisfied with my buying experience at Arrow Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Melinda

I had to wait on my car for 2 hours to have the oil changed. And I had an appointment.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Arrow Ford, Abilene, TX

Always top professional & friendly service personnel & quality work

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Arrow Ford Abilene Texas

The team at Arrow were very professional and personal. Elijah Dawson, the salesman, went out of his way to get what we wanted at a price we liked. Andrew Gilbreath, the Finance Manager, explained clearly the warranty, gap insurance....etc. This is the 2nd Escape we have bought from Arrow. Both times my wife and I were very pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Steven, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Arrow Ford our Fusion

The experience with Arrow Ford was great .Our salesmen was such a gentleman everyone was so nice to us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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