Reviews
We love Franklin's Chevrolet sales and service always treat you like family. Have met sales Rob and he was great. Lamar is always my go to. Paul in service is another person I go to.
We love Franklin's Chevrolet sales and service always treat you like family. Have met sales Rob and he was great. Lamar is always my go to. Paul in service is another person I go to.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Everything was great I love my SUV I will definitely recommend my family and friends
Everything was great I love my SUV I will definitely recommend my family and friends
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Vandella, thank you for your kind words and this wonderful review! Thanks again for the recommendation, and have an amazing day!
Very pleased Amber helped me with my purchase very nice and understanding with my situation
Very pleased Amber helped me with my purchase very nice and understanding with my situation
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
The service representative was efficient. The labor was completed to my satisfaction in a timely manner!
The service representative was efficient. The labor was completed to my satisfaction in a timely manner!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jerry, we are so happy to read such a great review about Franklin Chevrolet GMC! If you have any further questions, please give us a call. We're always happy to help!
do not get your vehicle serviced here. they put 4 tires on my truck and one tire leaks. i came in to get it fixed and im low priority to them. instead of being at work im sitting here waiting, losing money. and they dont care. take your vehicle somewhere else
do not get your vehicle serviced here. they put 4 tires on my truck and one tire leaks. i came in to get it fixed and im low priority to them. instead of being at work im sitting here waiting, losing money. and they dont care. take your vehicle somewhere else
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We regret to hear that your experience with us was not a more positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (912) 623-4322. We look forward to hearing from you.
Everyone is nice and friendly. This year has started off with a great finish time of service. A nice clean establishment. Come on down and have your car serviced, you will be pleased ??
Everyone is nice and friendly. This year has started off with a great finish time of service. A nice clean establishment. Come on down and have your car serviced, you will be pleased ??
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Brenda, we're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Friendly, honest,professional, respectful people person, dedicated, caring, amazing, kind dependable compassionate connection convincing character good people and quality
Friendly, honest,professional, respectful people person, dedicated, caring, amazing, kind dependable compassionate connection convincing character good people and quality
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
I had a scheduled service appointment today at 12:00 PM for my 2025 Sierra Denali and arrived early, dropping the vehicle off at 11:45 AM. What was supposed to be a routine visit has turned into a very frustrating experience. The cameras stopped functioning due to what the system indicated was a required software update. Since dropping it off I have requested a status update three separate times. Each time, the service advisor, Jason Hadden, responded that he “needed to get an update,” yet no proactive communication or resolution followed. I have now been sitting here for over three hours with no clear explanation, timeline, or sense of urgency. My time is valuable, and this experience demonstrates a complete lack of respect for it. This is especially disappointing given that I purchased the vehicle here and expected a much higher level of service, particularly for a Denali. Unfortunately, this has been one of the worst service experiences I’ve had, and it will be the first and last time I bring my vehicle here for service. Overall, this experience has been unacceptable and ridiculous.
I had a scheduled service appointment today at 12:00 PM for my 2025 Sierra Denali and arrived early, dropping the vehicle off at 11:45 AM. What was supposed to be a routine visit has turned into a very frustrating experience. The cameras stopped functioning due to what the system indicated was a required software update. Since dropping it off I have requested a status update three separate times. Each time, the service advisor, Jason Hadden, responded that he “needed to get an update,” yet no proactive communication or resolution followed. I have now been sitting here for over three hours with no clear explanation, timeline, or sense of urgency. My time is valuable, and this experience demonstrates a complete lack of respect for it. This is especially disappointing given that I purchased the vehicle here and expected a much higher level of service, particularly for a Denali. Unfortunately, this has been one of the worst service experiences I’ve had, and it will be the first and last time I bring my vehicle here for service. Overall, this experience has been unacceptable and ridiculous.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (912) 623-4322 to discuss your concerns, as your satisfaction is of utmost importance to us.
I had a scheduled service appointment today at 12:00 PM for my 2025 Sierra Denali and arrived early, dropping the vehicle off at 11:45 AM. What was supposed to be a routine visit has turned into a very frustrating experience. The cameras stopped functioning due to what the system indicated was a required software update. Since dropping it off I have requested a status update three separate times. Each time, the service advisor, Jason Hadden, responded that he “needed to get an update,” yet no proactive communication or resolution followed. I have now been sitting here for over three hours with no clear explanation, timeline, or sense of urgency. My time is valuable, and this experience demonstrates a complete lack of respect for it. This is especially disappointing given that I purchased the vehicle here and expected a much higher level of service, particularly for a Denali. Unfortunately, this has been one of the worst service experiences I’ve had, and it will be the first and last time I bring my vehicle here for service. Overall, this experience has been unacceptable and ridiculous.
I had a scheduled service appointment today at 12:00 PM for my 2025 Sierra Denali and arrived early, dropping the vehicle off at 11:45 AM. What was supposed to be a routine visit has turned into a very frustrating experience. The cameras stopped functioning due to what the system indicated was a required software update. Since dropping it off I have requested a status update three separate times. Each time, the service advisor, Jason Hadden, responded that he “needed to get an update,” yet no proactive communication or resolution followed. I have now been sitting here for over three hours with no clear explanation, timeline, or sense of urgency. My time is valuable, and this experience demonstrates a complete lack of respect for it. This is especially disappointing given that I purchased the vehicle here and expected a much higher level of service, particularly for a Denali. Unfortunately, this has been one of the worst service experiences I’ve had, and it will be the first and last time I bring my vehicle here for service. Overall, this experience has been unacceptable and ridiculous.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
This is the second purchase for me with Morgan Randall at Franklin Chev. He is easy to work with and returns calls promptly. Answered all my questions. If you are looking for a friendly salesman and trust worthy. He is your man! Thank you Morgan
This is the second purchase for me with Morgan Randall at Franklin Chev. He is easy to work with and returns calls promptly. Answered all my questions. If you are looking for a friendly salesman and trust worthy. He is your man! Thank you Morgan
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car