Franklin Chevrolet

I've attempted to reach the dealership regarding 2 refunds owed me on a purchase there from April 23, 2026 on GAP and extended warranty 80+ times via voicemails to 5-7 different people and emails to 2 people and received zero response 5.5 months later. These 2 refunds total $15,000-$16,000 and are significant and have been owed me for many months. I lived n the area at time of purchase but no longer live there to address the issue in person. I NEED my money, months ago. Not understanding the lack of response or refunds.

There is a serious communication problem in the service department. I asked about tires during my oil change. I was told that my tires were fine and given the cost to replace them when I needed. I scheduled my next oil change and to get 4 new tires. When I arrived I told the service advisor that I was there for an oil change and new tires. He then asked if I had already ordered them and informed him that I was not told that they did not have them in stock. I then asked if they still price match tires (as stated on the app) and he said yes but not online prices. Three days later I returned to get my tires put on and after waiting for close to 3 hours I was told my vehicle service was just starting and it was a 2-4 hour process to install tires and do an alignment. I was given a loaner car because I had other obligations to attend to. The next day I return to get my vehicle and presented the competitor's price to match. After speaking with several people it was decided they could not match the price because it was less than they paid for it (even though the advertisement did not have that as an exclusion.) The supervisor told me that I was supposed to present the price before I ordered the tire and he would educate the service advisors on the correct process. So I lost many hours and paid more money due to incompetence. The service advisor that closed out my ticket, Jamie , tried his best to help with the situation.

We love Franklin's Chevrolet sales and service always treat you like family. Have met sales Rob and he was great. Lamar is always my go to. Paul in service is another person I go to.

Everything was great I love my SUV I will definitely recommend my family and friends

Very pleased Amber helped me with my purchase very nice and understanding with my situation

The service representative was efficient. The labor was completed to my satisfaction in a timely manner!

do not get your vehicle serviced here. they put 4 tires on my truck and one tire leaks. i came in to get it fixed and im low priority to them. instead of being at work im sitting here waiting, losing money. and they dont care. take your vehicle somewhere else

Everyone is nice and friendly. This year has started off with a great finish time of service. A nice clean establishment. Come on down and have your car serviced, you will be pleased ??

Friendly, honest,professional, respectful people person, dedicated, caring, amazing, kind dependable compassionate connection convincing character good people and quality

I had a scheduled service appointment today at 12:00 PM for my 2025 Sierra Denali and arrived early, dropping the vehicle off at 11:45 AM. What was supposed to be a routine visit has turned into a very frustrating experience. The cameras stopped functioning due to what the system indicated was a required software update. Since dropping it off I have requested a status update three separate times. Each time, the service advisor, Jason Hadden, responded that he “needed to get an update,” yet no proactive communication or resolution followed. I have now been sitting here for over three hours with no clear explanation, timeline, or sense of urgency. My time is valuable, and this experience demonstrates a complete lack of respect for it. This is especially disappointing given that I purchased the vehicle here and expected a much higher level of service, particularly for a Denali. Unfortunately, this has been one of the worst service experiences I’ve had, and it will be the first and last time I bring my vehicle here for service. Overall, this experience has been unacceptable and ridiculous.