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Stephen Franklin (VP) has the worst customer service skills I have ever experienced. He treated me like I was stupid. He would not honor the online price... which states dealer fee included and then tried to sell me the same vehicle for $2200 more than I had already discussed with a salesman. He told me he did not want my business which I found to be unprofessional. I will never purchase a vehicle from this dealership. I feel they are not ethical. Thankfully I ended up finding the same type vehicle from another dealer that was certified at the same price. DO NOT SHOP HERE...
Hi there, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We wo...uld like the opportunity to make this up to you. Please contact our manager at (912) 403-4022 so we can make your experience a positive one.
Bought a car and signed papers 4 different times was told on numerous occasions that we was financed gave them a down payment then we was threatened on... numerous occasions that they was reporting the car stolen that the financing was bad the 4th time of driving to Statesboro and thought everything was great they called and said the car was reported stolen again so we told them to come get the car and they in turn kept our down payment and got the car this dealership is a total RIP off and they are still continuing to run credit for financing now after the car is done been returned so they got the car and down payment and ruining credit on top of that with the 91 inquiries that have been ran in a 7 month period
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (912) 403-4022 to discuss your concerns, as your satisfaction is of utmost importance to us.
Sales people in the Internet sales department or very helpful courteous very knowledgeable and help me tremendously to find a used truck that would fit... my needs and budget .
That's great to hear, Hubert! We appreciate you giving us the opportunity to help you find the right truck for you. Please do not hesitate to reach ou...t if you need anything else.
Jesse Guerra helped us as we considered several different brands of vehicles. Jesse and the team at Franklin found us the vehicle we wanted. We are pleased... with the service of the sales team at Franklin.
Congratulations on your new Buick Enclave, raf! We will be sure to let Jesse know how pleased you are with the service he provided. Please do not hesi...tate to reach out if you have any additional questions about your Enclave, or if you need anything else.
Jesse is very friendly and easy to work with. He is honest with the numbers and works hard to get you want you want. I highly recommend him!
Thanks, ColoradoGuy! We will be sure to let him know how pleased you are with the service that he provided to you. Congratulations on your new vehicle...!
Excellent customer service! Everyone is so friendly and helpful. Chelsey was great and so was the guy who shuttled me to the mall. Didn???t catch his name.... Gentleman in customer waiting area was great too!
We're glad to hear you had a positive experience from start to finish, bjh! We hope to see you again in the future.
Best experience of my life. Thank you so much. Will definitely purchase again. Will always recommend . Love my Jeep. Something I didn???t think was possible... you all made so simple and easy.
It was our pleasure, Leigh! Thank you for your business and we hope you'll think of us when it comes time for your regularly scheduled maintenance.
James Campbell did a great job getting my truck fixed, had a small problem after getting it back, but service center followed up and completed.
We'll be sure to let James know you were pleased with the service he provided you. Thank you for your business and we hope to see you again in the fut...ure.
Had a blowout on Sunday afternoon. Called Franklin's Wendell offered to come right away but due to no one there to look at it we decided to wait till... next day. Wendell came with rollback nextt am. Chelsea kept me informed of what was going on with my car. Wendell brought my car back on Wednesday and he picked up my truck for service. Returned truck on friday. My Cadillac rides like it did when new. I was treated coureously and in a polite professional m anner. The way I was treated helped make a bad experience better. Franklin's definitely has my business and appreciation.
We are so glad to hear that, jumbob! We appreciate you giving us the opportunity to earn your business. Welcome to the Franklin family!
A+++++! Morgan was super helpful and very responsive to emails, texts and phone calls. We finalized our deal quickly despite living 3 hours away from... the dealership! Thank you for all your hard work Morgan!
You are so very welcome, Htr1979! We're glad to hear you are so pleased with the service you received from Morgan. Please do not hesitate to reach out... to us if you have any further questions or need anything. And congrats on the new wheels!