Reviews
Everyone we worked with was A+ knowledgeable, helpful,
Everyone we worked with was A+ knowledgeable, helpful, and patient. The Buick Encore we purchased was a 1 year leased in good, clean condition. Just what my wife of 57 years wanted. We got a decent amount in trading in her car. The only problem I have is she will not let me drive it, not even on the test drive! Very possessive.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Quality service and very friendly.
Quality service and very friendly. Dropped off went to eat lunch came back and done. Thanks
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The service was Fast and friendly It was convenient
The service was Fast and friendly It was convenient with service workers Paul Communication was great
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Professional, courteous dealership.
Professional, courteous dealership. Great people. Super communication. Can do attitude. Customer service oriented. Very patient providing explanations.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I’m always happy with my service at Franklin Chevrolet.
I’m always happy with my service at Franklin Chevrolet. They take care of my car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Belinda, we are very happy to have provided you with such a positive experience! Thank you again for choosing Franklin Chevrolet Buick GMC and we hope to see you again.
Amber who is not listed on your survey was a 5 star
Amber who is not listed on your survey was a 5 star salesperson! Make sure she gets credit!! Your site needs updating! Noah is listed as a salesperson now he is finance assistant! Make sure Noah gets a 5 star also! Painless finance and personable! Amber was very knowledgeable about the trucking bought! She went beyond to explain and show every feature! Section the time to teach me how all cameras worked and paired my phone!! She was great! She was not pushy and very personable ! She helped me get the GMC app and all its features! Overall great car buying experience!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Danny, thanks for highlighting some of our staff who helped make this such a great experience! Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
The process of buying my truck was smooth & efficient.
The process of buying my truck was smooth & efficient. Everyone was super nice & helpful. Morgan made sure I was knowledgeable regarding all of the electronic gadgets.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're glad to hear you found our staff was so knowledgeable and helpful! Feel free to reach out to us if you need anything. Have a wonderful day.
Very polite.
Very polite. They never get grease inside your car. They provide the work asked for within their time they told you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Customer Service
I took my vehicle in for an oil change and some other things. I had a small water leak near where the roof meets the windshield. Franklin Chevrolet provides good customer service but I was not happy with paying $100.00 fee for them to tell me about my leak. I felt like that was a very overpriced fee.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Taylor was great!
Taylor was great! He made my experience smooth and hassle free. Will definitely recommend him to friends and family.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Shelby, we're happy you found our staff to be so supportive during your experience here at Franklin Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!