Tom Roush Mazda

This has to be the Most incompetent customer service i ever dealt with. Don’t recommend wasting your time with them

Not a good dealership, even worse salespeople. Full of salesman xx, its gross. Once they know you aren't a sucker then service goes out the window, they want the uninformed to buy their overpriced vehicles

On 10/06/25, I purchased a 24 certified used Miata RF with remaining new car warranty and not “AS IS”. During test drive, Marvin, the sales person, knew nothing concerning the vehicle. Specifically, when asked, Marvin advised there was no method to raise the vehicle top if there was a malfunction. Also, neither a manual nor a jack kit was included. During the purchase, Marvin advised only one key fob was available and was unaware of any backup metal key. A second key fob had to be negotiated along with a backup key for both fobs. In addition, a vehicle manual and jack kit were negotiated and provided approximately one week later. Also, during the purchase inspection, the left turn signal operated intermittently and part of the vehicle interior passenger door grip was missing, both subsequently repaired. Also, during purchase, finance person was unaware of any financing required and the vehicle was a certified used vehicle with a remaining new car warranty. This required preparing all new documents. After reviewing the vehicle manual, it was discovered there was a method to raise and close the vehicle top with a specific kit, plus illustration of a complete jack kit. Marvin and Scott, Manager, used vehicles, was contacted. Both refused request for both, even after being advised the vehicle was certified used with part of a new vehicle warranty. Scott admitted the manual top kit was included with new vehicles, but he would have to contact someone to resolve the issue and would contact me. After not being contacted during following weeks, I attempted to contact Scott. Multiple telephone messages were left, but Scott never responded to messages. Scott was telephonically contacted two to three times. During conversation, he was unable to provide an answer and promised to contact me at a later. Last contact with Scott/sales manager was 11/12/2025, when I had to contact him. Scott advised he would contact me today (11/13/2025) to resolve these issues. So far, no contact. To date, no one from Roush Mazda has contacted me to provide an answer to requests. On 11/24/25, telephone receptionist advised AJ Roush Dealership Manager, should be contacted concerning unresponsiveness and subsequently left a message for AJ Roush. To date, no response.

I recently purchased a Mazda CX5 Turbo Signature SUV from Tom Roush Mazda in Westfield. After a month of research and test driving SUVs, this vehicle was everything I was looking for, a safe, reliable, comfortable and sporty vehicle. I worked with Brent mostly, Lee and Shawn. They all have years of experience in the auto industry and at this dealership, answered all my questions, and made my purchasing experience an easy and great one. I can't say enough good things about this dealership. It is family-owned, has a professional, knowledgeable and experienced sales and service department, and excel in customer service. I would highly recommend this dealership to anyone in the market for a new or used SUV, this is definitely the place to go. Karen McDowell

My Mitsubishi Outlander has been the best automobile I have had in my entire life. Quality from the front bumper to the rear. I would never consider another choice for my automotive needs.

Rep was excellent and he answered all my questions ...all and all a great experience.

I had been asking for a replacemnt radio stereo replacement since may 10th, 2025, the replacement parts has not an ETA and tehre si no other spare part to buy or get to solver the issues that present, causing problems with the panel touch, getting errors at the starting or even using the reverse camera, and also we receieve a letter from MITSUBISHI that is a Recall adding more issues and tehre is not ETA or any other solution and the customer phone from MItsubishis also did not provide solution, we tried to buy a new stereo and even those are not availabe according the dealer

Our salesman, Brent Cassady, was awesome to work with! He was extremely professional, knowledgeable and genuinely helpful throughout the entire process. He made everything smooth, stress-free and even enjoyable! We're very happy with the service we received, and highly recommend working with Brent!

Very professional, the used car was everything he said it was. Full disclosure on imperfections, etc. Great experience.

Although I didn't purchase a vehicle, they were willing to beat the price I negotiated with the other dealership.