Reviews
Service Appointment
Excellent Concierge event. Reps were courteous, professional and respectful at every stage of the event. Did not purchase another vehicle on this date. I received pick up and delivery; did not visit the facility.
Service Appointment
Excellent Concierge event. Reps were courteous, professional and respectful at every stage of the event. Did not purchase another vehicle on this date. I received pick up and delivery; did not visit the facility.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great review, we appreciate it!
Excellent Service!
I was in for service and the experience was great! Everyone is nice and knowledgeable. I love this dealer and their service department! Thank you guys very much!
Excellent Service!
I was in for service and the experience was great! Everyone is nice and knowledgeable. I love this dealer and their service department! Thank you guys very much!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the awesome review Christian!
Incredible service
Every time I go to Tom Roush Lincoln, they treat me like royalty! They are conscientious and will work hard to get you exactly what you need!
Incredible service
Every time I go to Tom Roush Lincoln, they treat me like royalty! They are conscientious and will work hard to get you exactly what you need!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the review Joe!
Trade in
Took our Corsair in for normal service and left with a Nautilus and a reduction in monthly payment. Everyone from the sales representative to the finance person treated us very well.
Trade in
Took our Corsair in for normal service and left with a Nautilus and a reduction in monthly payment. Everyone from the sales representative to the finance person treated us very well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the review Tom, glad to hear you had a good purchase experience!
Fantastic service!
My wife and I had a great experience at Tom Roush Lincoln. Lisa Affouri and team made the process as smooth as possible and were as professional as one could hope for. I would not hesitate to see them again for my future auto needs, or even stop in for a coffee and chat. That's how good they are! If you're in the market for a new car, come check this team out. You will not be disappointed!
Fantastic service!
My wife and I had a great experience at Tom Roush Lincoln. Lisa Affouri and team made the process as smooth as possible and were as professional as one could hope for. I would not hesitate to see them again for my future auto needs, or even stop in for a coffee and chat. That's how good they are! If you're in the market for a new car, come check this team out. You will not be disappointed!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the awesome review Daniel, glad to hear you enjoyed working with Lisa!
Top Notch
Trying to stay in the luxury SUV world, TR Lincoln made it easy to leave the Escalade behind and slide into the comfort of a new Navigator. Thank you Grant for your patience with us and making the process smooth and my wife extremely happy.
Top Notch
Trying to stay in the luxury SUV world, TR Lincoln made it easy to leave the Escalade behind and slide into the comfort of a new Navigator. Thank you Grant for your patience with us and making the process smooth and my wife extremely happy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the great review Mike! Happy to hear you made the upgrade from an Escalade to the Lincoln Navigator!!
Got us right!
We went in to purchase a New Mitsubishi. My wife was not feeling the one I picked out. Our salesman Garen, found my wife what made her happy!!!
Got us right!
We went in to purchase a New Mitsubishi. My wife was not feeling the one I picked out. Our salesman Garen, found my wife what made her happy!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the awesome review A.D., glad Garen was able to help find right vehicle for you and your wife!
Tom Roush Service Dept.
They did a great job. Extremely personable and on time. They had no problem getting me in on the same day. Ran the diagnostics and called with the solution ion one hour.
Tom Roush Service Dept.
They did a great job. Extremely personable and on time. They had no problem getting me in on the same day. Ran the diagnostics and called with the solution ion one hour.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the great review Gregg!
Waiting area well planned
We had a long wait of almost 5 hours but the waiting area was very clean, well supplied with treats, comfortable seats , and a few magazines to read. I do wish someone would have told us how long we would be waiting . Staff was very nice.
Waiting area well planned
We had a long wait of almost 5 hours but the waiting area was very clean, well supplied with treats, comfortable seats , and a few magazines to read. I do wish someone would have told us how long we would be waiting . Staff was very nice.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the review Stella. Sorry to hear you were not given updates while you waited. We will make sure that gets addressed. But happy to hear you enjoyed our lounge area! Thanks again
Great dealer to work with
Our salesman Grant was outstanding. The finance manager (Sohale?) was a little pushy trying to sell us an extended warranty which I made clear from the start I did not want. Experience otherwise was perfect.
Great dealer to work with
Our salesman Grant was outstanding. The finance manager (Sohale?) was a little pushy trying to sell us an extended warranty which I made clear from the start I did not want. Experience otherwise was perfect.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the review Bubba!