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Tom Roush Mazda

(1,425 reviews)
Visit Tom Roush Mazda
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–12:00pm
Sunday Closed Closed
2018 state dealer award
View 7 awards
2018 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award
2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (317) 399-5213 (317) 399-5213
Used (317) 399-1837 (317) 399-1837
Service (317) 399-5120 (317) 399-5120

Reviews

(1,425 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tom Roush Mazda from DealerRater.

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Exceptional Service and Customer Care

Tom Roush service department did an excellent job of doing routine maintenance but finding and addressing another issue that was not routine. I received updates on the status and even was notified of a discount I had available. Also, the 2 gentlemen that picked my vehicle up and returned my vehicle couldn't have been nicer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the great review!

Purchasing a vehicle

Brad Williams (our salesman) was very helpful as well as everyone else at this dealership. I would highly recommend purchasing a vehicle from this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Carrie!

Very good

No problems, fixed a loose bumper as well on the fly. Will use again for further service needs. Heath did a great job and was very helpful and provided me good information

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for the review Rachel!

i rate the dealer 5 star , freddie decaudin help me to

i rate the dealer 5 star , freddie decaudin help me to finance the car also gave me a good price on my trade in , the car is gorgeous, runs perfect, exterior and interior in mint condition, i’ll be back to purchase another car for my son , im satisfied with my purchase of fj cruiser my dream car , freddie you the man , see you next year .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Consumer response

i travel 360 miles round trip to tom roush car dealer , it’s worth my trip , if you’re looking for a car look for freddie , he will help you to choose the car you want ,

Great Customer Service

Roger provided great overall customer service and experience. He went above and beyond by showing me how to utilize the features my new car has to offer. I would definitely recommend this dealership and will consider for my next car purchase. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Ife! Roger has been with us over 20 years and is a great guy. Hope you enjoy your new vehicle!

Service

Very helpful and professional Let me exactly what was being done to the car and the waiting area has wi-fi and free coffee and snacks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the great review!

First Class all the way!

This pick up for service is great. This was for routine service on my 21 Corsair and all was done at no cost to me. Can not ask for more!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks Thomas, glad you enjoyed your experience!

AMAZING CUSTOMER SERVICE EXPERIENCE ANYWHERE!

My salesman, David Dorris always checks in on me when I come in. Ty does the same and from the time I get there until the time I leave there they go out of their way to make you as comfortable as possible! My service tech, Lucy was the BEST! She is so pleasant and keeps you abreast of what's going on. I absolutely love this dealership. I have NEVER been in a show room and customer service lounge as clean and beautiful as this one. Everything is so elegant. THANK YOU FOR THE BEST EXPERIENCE EVER!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you Gloria for the great review!

Best dealership!

Buying a car from Tom Roush Lincoln was a great experience. A salesperson can make or break the deal for me. In this case dealing with Alan our salesman made the deal. He was very considerate and understanding and let us test drive many different cars until we found just the right one. Our finance manager also made us very welcome and sealed the deal for us. I would definitely buy my next car from Tom Roush Lincoln.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the review, we think Alan is great also!

2020 fusion

I want quick and easy and the salesman worked quick, had everything ready. The manager looked at the trade and offered a fair price. The salesman had the paperwork and car ready. Everything went smooth and I have already shared this story with others looking for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you RJ for the great review and I am glad the process went quick and easy!