AutoNation Ford Burleson

Me pareció bien la ajencia lo recomendaría atodos mis amigos y familiares mui bien lo tratan aúno con amabilidad gracias

Our salesman was Stephen Matthews who was great to work with. Stephen made sure all went smooth and we are very happy with our purchase. All were great to work with at AutoNation Ford Burleson without the high pressure sales approach that others use. Thank you!

the buying experience was very good. Craig Parr made the experience fast and easy for us.

They never responded to my request for information. I was prepared to purchase that day. I guess sales are not a priority.

Do not go to AutoNation Burleson. They wouldn't let me buy a car without a protection plan, and then told me I could cancel it after I sign the papers. It took over a month to hear back from the finance person, just to continue to be ghosted. After contacting customer service, I finally got the cancellation paperwork as well as other needed information. I got confirmation that it was accepted and processed on 2/12/25 and that it would take 6-8 weeks. After trying to reach someone today 3/27/25 to check on the refund, one number (text) told me that it was processed as of 2/21 and that the refund would be sent to me. They also gave me a phone number, so I contacted that number at product cancellation. When I finally reached someone there, they told me it was just sent to processing today! This person told me that a Hunter Carey from AutoNation Burleson had just sent in the cancellation two days ago. The lady from this call could not tell me why I was given a 2/21 processed date, and then when I asked her clarify this difference in information told me the email and text I had must be wrong and then hung up on me. I'm beyond frustrated that AutoNation is dragging their feet on something I didn't even want to begin with. All I want is to have a date to expect my money back, especially since its already been 6 weeks!

Good car falling apart tho . Fast process and great dealer great customer service at ford

Great dealer, honest, and followed through on everything they stated! In and out the door in less 90 minutes start to finish!

Be forewarned: Auto Nation Ford Burleson's dealership engages in unethical and unprofessional business practices to make sales. I should have read the reviews before working with them. It's the ole' bait and switch. They list one price on Autotrader and then when you try to purchase the vehicle they let You know that the total price includes 4 additional items...specifically Door - Paint Protection + $299.00 Lumar Window Tint + $399.00 Appearance Protection - 3 Yr ** + $749.00 Windshield Protection - 3 Yr ** + $699.00 An additional $2146!!...no where in the ad where these listed. I agreed to accept the window tint and door protection but not the warranties but they said No, the warranties were applied to the vehicle in the form of a coating applied to the window and vehicle. I elevated all the way to the General manager with no resolution. I even said they should just list those on the price they are advertising on Autotrader...to which they said they don't have control over that...because AT is a 3rd party...even though they write and place the ads and none of their ads list those items...Come On Man. Know who you are dealing with and don't believe what they advertise as they obviously don't take responsibility and deflect. Reading the other reviews it doesn't sound like it gets much better after the sale either....

It was a very pleasant experience. I had called ahead and spoke to a salesperson that morning and explained what I was looking for. He said he would have the car out front and ready for a test drive once I arrived. We walked into the door and requested the salesperson by name, he gave a quick rundown of the car and showed it to us and we did a test drive just like he had stated over the phone. We came back from the test drive and went into his office and did all the paperwork and drove the car home the same day. Very efficient and pleasant sales and buyer experience. Will recommend this dealership to future buyers.

I am still dealing with a company that is dishonest and very unethical. The will answer your bad review by saying so sorry give us a call and we will rectify the situation. Well Same thing, that is as far as it went, the GM will not answer or return calls nor his subordinates. Just lip service on the review to save face I suppose, but it is very unscrupulous and dishonest to continue to ignore a patrons concerns. So I must give this place 0 for effort and one star because it wont go any lower. I would not take my daughters red flyer wagon to them for fear of it never coming back. My car they had 6 months and are still not agreeing to fix the situation.