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Oil change and tires rotate
Oil change done, tires not rotated, service guy said he did but markings on tires showed he didn't. Mgr called showed him marks, he didn't care said service guy never lies is honest and a Christian and walked away!
New lease led to the biggest regret
My family and I love ford. We have owned multiple and have had very little problems with the vehicles or the dealerships we have worked with. We had a Ford F-150 and were trying to downsize so we came to Perry Ford. We found a Ford Explorer that was perfect. We test drove and completed the paperwork in a decent amount of time. The time came to connect all of our phones and such to the car and immediately had a problem. The car salesman Andy assured us we could come back the next day and get it fixed. We returned and it took them a week to fix the “easy” problem. Next, when purchasing they promised to install an entertainment system. Not only did they install a DVD player versus the blu ray player we had paid for but it has now been in their service and parts department a minimum of 4 times to have it working correctly with the car. We just drove off the lot and finally have a blu ray player but it shuts off intermittently and was told a third party technician will come to the house and fix it. Needless to say this is the biggest regret of a car we have ever had and we will not buy another car from this company. They promise things and don’t deliver and refuse to take accountability for them. If the name Dario is said to you at this dealership... run. We have had the car for a year and it is still not done properly. Do not go here. They know the techniques to get you hooked but then do not come through on what they promise.
I always have great experience coming here . Best service hands down. Juan De La Torre has been the best service technician ever . Every time I get my car service he greets me with a smile , it’s because of his service that I keep coming here .
" Out Of Towners" Let me tell you I have heard of stories of out of towners and wow are they correct. Our "power steering locked up" not while driving thankfully. Ford is aware of the issue and has yet to correct it. Well, for $2700. probably wouldn't want it out of their pocket... Crazy such a Safety Issue! When ours went out and took it to Perry Ford the gentleman decides to tell me that, not only will my company not cover the price of theirs but it's not available for a week!!! So they don't Usually like going with other companies because theirs are Cheap and Are Unreliable!! From Ace or yard Ben they say. They like to go with their "parts" here and new not rebuilt, Well I can't wait a week, besides the fact. While now that this so called New one has gone out two months later I ask my home town about this New One.. and they're all rebuilt manufacturer in some way. Of Course. *** Would I have been told, my company could have sent went one the following day covered and only pay my deductible. Would have been awesome. I' am only on our family vacation after three years. With two other families. Im sure the " Four year Senior" who helped us knew what he was doing and whoever helped him might have been the one I talked too after this part went out and I had Questions!!! especially after he told me about the whole" thrift stores theory" of my company. who by the way says they actually get very good parts. This is disgusting. And I'm waiting for the boss of the boss to contact me and explain. Would have loved to say $700 who wouldn't. I have never had this experience on a Warranty Vehicle. But " you knew I couldn't refuse a week. " Hmm
I had an appt at 10am and service dept was great because they are trying to finish service faster. Greatly appreciated.
Drop car off 2 weeks ago and I?m here to pick up. Service tech is helping to see if they have a warranty on part.
Avoid at all costs
I bought my car from the Perry Falk family of dealerships so I entrusted them with fixing my vehicles when it experienced problems starting. Because I was stuck with an immobile vehicle, they charged me a significant amount before I could do any research. After further review, it turns out they charged me 2-3 times the normal rate for parts and labor. The GM called after reading my review to say it's because they use genuine parts, and certified labor. Yeah, I looked up that part and it's $60 - they charged $600 to install. And they recommended an additional service that I've since discovered from Ford corporate is harmful to Ecoboost vehicles. So much for that certified expertise!
Overall, a positive car-buying experience
Yama (sp?) and Antonio were great. I felt like Yama was really trying to help me get the truck at a acceptable price. He was kind, not overly pushy.
Barbara, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the sales experience. We look forward to working with you again. Best regards, Perry Ford of National City Team
It had been 13 years since we purchased a new vehicle. Our minds were set on what we wanted and were looking for. Enrique Caballeros was our sales associate and through the whole process was professional, pleasant and accommodating. He gave us the space and opportunity to process this enormous decision. While we there everyone we came into contact were also professional and kind. We would recommend Perry Ford to our family and friends who are looking to buy a new car.
Bernadette, thanks so much for this 5-star review about your buying experience! We always enjoy hearing from our customers. We are pleased to hear that Enrique had been helpful and accommodating during your visit. Our goal is to provide quality customer care, and we are glad to hear that he had shown you his commitment to this. We hope to work with you again in the future for any of your automotive needs! Best regards, Perry Ford of National City Team
Friendly Great customer service
Your sales personnel were extremely friendly with a lot of personality they weren't pushy and I felt like they genuinely had my best interest at heart.The hospitality from everyone at Perry Ford National City was Awesome my daughter and I thank you much.
Bridgett, we sincerely thank you for going out of your way to write this review about Perry Ford of National City. We try to create a comfortable and stress-free environment for each and every customer. We hope you enjoy your new purchase. If you have any further needs, please come back to see us. Best regards, Perry Ford of National City Team