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Heritage Buick GMC

(788 reviews)
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Sales hours:
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Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
New (972) 961-7446 (972) 961-7446
Used (972) 961-7372 (972) 961-7372
Service (972) 961-7517 (972) 961-7517

Reviews

(788 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Buick GMC from DealerRater.

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Always good service, transparency, good communication

Always good service, transparency, good communication with the service department. First dealership/service department I trust and feel extrememly comfortable leaving the dealership and driving to tyler.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I haven't heard back from the dealership after showing my

I haven't heard back from the dealership after showing my interest in the vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Kenny, we apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.

All of the staff at Heritage were really great!

All of the staff at Heritage were really great! My salesman, Zack, was friendly, knowledgeable, and didn't pressure me at all. They worked with me on my trade, and when my credit union couldn't work with me, they secured my financing at a better rate. All in all, everyone was great. Thank you Heritage GMC Buick!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I have purchased 4 vehicles over the past 25 years here!

I have purchased 4 vehicles over the past 25 years here! First because convenient and close to my home--but then it was also the care and personal attention I got from the same employees over the years! Same sales JR on my vehicles -same financial man-Brad --who is now service manager and I always stay with same service Rep-Sam. I cried when John Left--But Sam has taken his place. They always take care of all my needs on vehicle and make sure its done right and take care of me taking me home etc... They even remember personal things about me from year to year and ask me!--This is how a dealership should be!-especially when their clients are loyal to them! I will always stick with them and the vehicles I purchase. Brad--5 stars as the financial Dept and now service manager--hope he doesn't go anywhere!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service was great as usual.

Service was great as usual. We can drop our vehicle off and it’s back within a couple days

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Mario and the GM were super easy to deal with and went

Mario and the GM were super easy to deal with and went above and beyond to find me the right vehicle at a great price. This is our third car from Heritage and they have not given me any reason to buy anywhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

They lie, and won’t work with you.

They lie, and won’t work with you. Everyone there is very rude people. They wouldn’t even shake my hand or hand me the keys after buying a truck. Had to pick the keys up off the desk! Also tried to low ball my trade in by 7k from another dealer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Super friendly.

Super friendly. No surprises. No pressure to buy add ons. Overall it was an excellent experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

We had a great experience!

We had a great experience! The people were informative and helpful in the car buying process!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Brad is always great to work with.

Brad is always great to work with. The dealership is clean and everybody is friendly. The guys were prompt getting my alignment done and checking for any recalls.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Kris, thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!