Reviews
Customer service was seriously lacking. No one came out to assist me in the service lane. I went inside and the service advisor just looked at me without saying a word. I had to say I have an appointment. He checked me in and said have a seat over there and I’ll be right with you. Never or saw or heard from him again. My truck returned to service lane. I waited and waited. Finally I asked another service advisor could she help me checkout since the advisor helping me disappeared. I have to say she was very helpful and most importantly available to assist. Most likely my first and last time to use Heritage GMC.
Customer service was seriously lacking. No one came out to assist me in the service lane. I went inside and the service advisor just looked at me without saying a word. I had to say I have an appointment. He checked me in and said have a seat over there and I’ll be right with you. Never or saw or heard from him again. My truck returned to service lane. I waited and waited. Finally I asked another service advisor could she help me checkout since the advisor helping me disappeared. I have to say she was very helpful and most importantly available to assist. Most likely my first and last time to use Heritage GMC.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Mario is great have had issues getting appointments but he has gone above and beyond to help us
Mario is great have had issues getting appointments but he has gone above and beyond to help us
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Been going to this dealership for years. Purchased 4 vehicles. Always get great service and was treated by same service - financial people - sales for years and they treated me like a loyal client. Now a big change over which I don’t like but giving it some time to see where it goes. Rodney- Randall-Victoria all new in service but we’re of great help when I was in. Everything turned out well
Been going to this dealership for years. Purchased 4 vehicles. Always get great service and was treated by same service - financial people - sales for years and they treated me like a loyal client. Now a big change over which I don’t like but giving it some time to see where it goes. Rodney- Randall-Victoria all new in service but we’re of great help when I was in. Everything turned out well
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Don't trust their online quotes. Once you've spent half a day getting there in person, you'll find it costs five thousand more than the online price — plus extra charges for add-ons.
Don't trust their online quotes. Once you've spent half a day getting there in person, you'll find it costs five thousand more than the online price — plus extra charges for add-ons.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
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I purchased a GMC Sierra 1500 SLT long as a resident of CT. Brad was accommodating to all requests given the distance and not being local to initially view the details. Once details were agreed upon and purchase nearly complete, the finance area provided a seamless process to finalize all details. Very efficient and simple.
I purchased a GMC Sierra 1500 SLT long as a resident of CT. Brad was accommodating to all requests given the distance and not being local to initially view the details. Once details were agreed upon and purchase nearly complete, the finance area provided a seamless process to finalize all details. Very efficient and simple.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Easy to make an appointment. The staff is always friendly and efficient Always get in and out when having my car serviced.
Easy to make an appointment. The staff is always friendly and efficient Always get in and out when having my car serviced.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Repair and maintenance was very good, but getting the parts to fixed my Enclave took 17 days. No one could explain why it took so long. My rental car expense was greater than the vehicle repair costs.
Repair and maintenance was very good, but getting the parts to fixed my Enclave took 17 days. No one could explain why it took so long. My rental car expense was greater than the vehicle repair costs.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Don't believe the price they post, they're all lies.Made me lose my love for this brand.
Don't believe the price they post, they're all lies.Made me lose my love for this brand.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a new car
On October 17th, I went with my family to the GMC dealership location at 930 East I-30 Frontage Rd, Rockwall, TX 75087, to inquire about and want to purchase a GMC Sierra 1500 pickup truck. Because I had seen this vehicle on their website earlier and they were currently running a promotion. However, upon arrival at the store, it was discovered that the price was significantly different from what they had down on the website. The quoted price on the website, after various discounts were applied, was 62,720. Assuming a tax rate of 6.25%, the final price would be 3,920. The total would be: 66,640. After reaching the dealer location, they offered the following price: 69778.32 (with the quotation sheet and picture attached). The salespeople explained that the vehicle had tinted, so there would be an additional charge of 1499. I didn't want the tinting, and the most important thing is that even after subtracting the 1499 for the tinting, their on-site quote was still much higher than what was post on the website. When we asked if we could bring the quote back home to discuss, the salesperson clearly refused, saying "No". I don't know why? So I'm complaining about this dealer's deceptive low-price promotion that tricks consumers.
The sales and service is the absolute best!Everyone is so friendly and helpful! Heritage Buick in Rockwall is the only place I will buy my vehicles from and bring for service. I always leave happy!
The sales and service is the absolute best!Everyone is so friendly and helpful! Heritage Buick in Rockwall is the only place I will buy my vehicles from and bring for service. I always leave happy!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The service is fast and good. Friendly personnel and helpful with any questions. Provides coffee in waiting room.
The service is fast and good. Friendly personnel and helpful with any questions. Provides coffee in waiting room.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair