Reviews
Write a reviewNew Truck
My wife and I just purchased our 3rd vehicle from Rick Hendrick Chevrolet and the experience is easy and seamless every time. A huge thank you to David and Tony for all the help they provided in purchasing our 2021 Silverado RST Duramax. I highly recommend them and the dealership!!
Hello Mr. & Mrs. Fabian, we strive for 100% satisfaction, and it is great to see you had such a positive experience with David & Tony here at Rick Hendrick Chevrolet Charleston. We sincerely value your business and thank you for choosing us for your vehicle needs. Thank you again for letting our team know how we did! We look forward to helping again in the future. Best wishes for many happy & safe miles ahead!!
Service contract
Can’t service what they sell so why buy from them or buy a service contract! 3 weeks to get an appointment!! I won’t deal with this dealership again as service manager was not available and another service person just asked what can I do to help U? Duh? My car is over heating , 3 weeks !!!??
Thank you for bringing this to our attention, Unfortunately we are unable to research your concern based on just a first name. Was your vehicle in our service or body shop department? Please contact me to discuss this further. Joan Edwards 843-402-6686. Thank you again for bringing this to our attention. Look forward to hearing from you.
Retired
Fast and courteous and responsive. Gave us a loaner car and kept in touch by phone and text
Thank you Ms. Zufall, reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out if there's anything additional we can do for you. Hope you are having a great day!
Brought a new truck
I was treated good the sale man was good the service was good to
Hi Mr. Frazier, thank you for this wonderful review. Your satisfaction is our top priority. Please don't hesitate to reach out to us if there's anything we can do! We sincerely thank you again for this positive review and compliment to our staff. Hope you have an awesome day!
What a Wonderful Car buying experience i had
This is without a doubt the best dealership in Charleston to buy a vehicle from. From being greeted at the door to test driving and finalizing the deal it was a smooth process and Les went above and beyond the call of duty to make my truck buying experience wonderful. i’ll be back when i need another truck and will always recommend Rick Hendrick Chevrolet to anyone looking to purchase a new or used vehicle
Hi Mr. Jonathon. Thank you so much for your wonderful review & high rating! We deeply value your relationship with Rick Hendrick Chevrolet and are committed to providing you with the highest level of service. The fact that you mentioned Les means a lot to us! Thank you again for your recommendation and kind words. See you next time!!
Hostile and vindictive
Not only was the man named Les extremely rude and hostile to deal with, he lied about me defaming me to my employer. He is not aware I had my cell phone on recording him and a witness. He left me shaken and when I found out he lied about me and purposely defamed me I decided for the first time in my life I was going to sue. I went in innocently to pick up a brand new vehicle and was verbally berated and attacked when I inquired about the fact the car had dried mud on the carpets and inside floor panels, and the windows inside and out were firlthy black when I cleaned them. There was no gas put in the car, droplets of oil and no washer fluid. Horrible experience. Disgraceful behavior and zero customer care. I am a senior and a global traveler and former business executive. I do not recommend doing business with this dealership. They are hostile and upsetting to deal with.
RCT, we're disappointed to read your review. If you would like to discuss this further please contact Rudy Carter, our General Manager at 910-279-999. Thank you.
Came in with screw in tire . Purchase new tires
Dennis Davis help me . He was outstanding. Polite friendly. Explained everything well. Extremely professional. I was very impressed with his time he spent with me explaining what I needed and why. Showed me my old tires and explained to me the condition they were in. And gave me many options on new tires showed me tires and explained the difference in them. No sales pitch no pressure to buy the most expensive. And my question. Best experience I have ever had at a dealership.
Thank you for this wonderful review! We sincerely value your business and look forward to your next visit! Wish you a great day!
Bought a Colorado
Wasn?t planning on buying a car, merely to test drive to see if I wanted to go further. Howeve? They made it quite easy. Found terms I wanted, financed me easily, and I drove home with a new car. As for the buying process, they had the vehicle I wanted and made it happen. If I could have anything improved - it?s the waiting in the little room or cubicles - I don?t know what takes so very long. All seems moving along nicely, and then you just sit and wait and wait. I?m sure each segment of the process needs to hear back on certain facets, but the sitting and waiting is the biggest turnoff to the car buying process for me.
Hi Mr Hamm. Thank you for your business and your patience, it is very much appreciated. Best wishes for many happy & safe miles ahead!
2017 chevy truck
Very disappointed that a major part failed with the truck only having a little over 38, 000 miles and Chevy doesnt value there customer and or that they are ok that there product fails with having such little use.
Thank you for letting us know about your recent visit to Rick Hendrick Chevrolet Charleston. Mike Oglesby, our Service Manager, has reached out to you to resolve your concern. His number is 843-402-6656 if you have not spoken with him yet. Thank you for this opportunity. Hope you have a great weekend!
Very pleasant shopping experience
Stopped in to take a look at the 2020 Blazer. Looking for information, and not quite ready to purchase. Met with David Breiding, to discuss options, packages and basically get "hands on" time with the Blazer. The build quality looks on par with most Japanese imports. Features and performance for the $$ looks very respectable. I was not pushed into a premature purchase, and did have a pleasant follow up call, just to check in on my thought process and time line. Will do a bit more research and planning to return in a few months, when it's time to make the purchase.
Thank you Timothy, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.