Rick Hendrick Dodge Chrysler Jeep RAM

From the time we existed our vehicle to driving out new car off the lot, we were treated professionally. Our salesman Rob was knowledgeable and listened to our needs and wants that both my husband and I wanted. He was not pushy yet couldn't do enough to get us into our new car. The finance gentleman explained everything and we did not feel obligated and purchase the extra service package. We have dealt with many different car dealers and being new to the area we feel very confident in choosing Rick Hendrick Dodge Chrysler Dealer.

Through the whole experience I had 3 different sales people and each one I had to start over with the information provided to the previous sales person. They lost information emailed to them that was provided at least 6 times or more and we ended up having to deal with the sales manager. This holding up the entire deal and we ended up staying until after 11PM to sign papers that should have been ready prior to us showing up. At completion of all legal forms the car was not filled with gas as promised and missing a key. We were told we would receive both the next day and someone would come to us. This did not happen and there was no contact from the dealership for a couple of days until we contacted the dealership. We had to go to the dealership and then wait for 30 minutes to have the car gassed up. While waiting we were asked again for the same exact information that we had provided at least 6 previous times. Throughout the entire ordeal not once was the car explained as to features, functions or operations.

I bought a truck back in August, and had a myriad of communications problems after I bought the truck (of course). I was promised that I would receive the spare key, which I never did. I tried every avenue of communications - I left voicemails, sent emails to the sales staff and finance, online chat - you name it. My title work also came in late, and I had the exact same problem getting in touch with the title department for 35 days after I bought the truck. They're real nice before you buy anything, but then, they disappear. There's another Dodge dealership in Charleston - take your business there.