Palmetto Ford Lincoln

I was traveling on vacation and had a problem with my car, which obviously can be stressful. I called Palmetto Ford Lincoln and spoke to their service dispatcher J Moody. What a friendly and understanding attitude he displayed. My car was taken into the shop and diagnosed and kept at the dealership overnight because they had to order a part. Mr. Moody arranged for transportation for me to my AB&B for the night and back to the dealership the next morning after the car was repaired. The shop not only repaired my car but performed service on a recall I had hoped to have done when I got home - and if that weren't enough he gave my car a quick wash before I arrived to pick it up. The repair cost was fair too. If I didn't live in another state I would be doing regular business with Mr Moody and the staff of Palmetto Ford Lincoln. It was an outstanding experience with compassionate people. They get my highest recommendation for superior customer service.

I have only driven Fords for 35 years. I have worked with this dealership for months to get my screen to stop showing reverse when I am driving forward or black out completely. They kept my car for weeks, charged me $250 even though I have warranties, recall notices, and service plans which should cover it. My car is still not fixed.

I have driven Fords for 35 years and never had such a bad experience as I did with Mr. Bob pace today in the service department at Palmetto Ford. I eventually overpaid for service, walked to the car that they didn’t bother to deliver to the service counter. Found my car under trees and filthy, but what was worse was that Bob accused me of lying when I explained that my car had in the last four months spent five weeks in the body shop where I had asked for my screen to be fixed before I had to bring it back for another entire week. He was not concerned with hearing the truth, inadequate at explaining the situation disrespectful, lazy, and ineffective. I have a very bad back, so I sit rather than stand and instead of speaking to me like a human, he barked at me from the service counter. My father had a career with Ford requiring me to grow up in 18 different homes due to transfers I’ve met thousands of excellent for employees. None of them are like Bob pace.

I have driven many cars in my lifetime and visited many dealerships, but I have never received such extraordinary service as I have at Palmetto Ford Lincoln, all because of Jim Moody, the Service Dispatcher. Jim's attentiveness to me and insistent help in getting the car issues resolved are unusual from my experience. He goes out of his way to assist me and get me back on the road as quickly as he can. Jim demonstrates the best in business and I am sure his team recognizes this and hopefully tries to exemplify it themselves as they work with customers. Jim is a bright STAR in this service department and makes customers feel valued. He certainly makes me feel valued and want to continue driving Lincolns. Thank you, Jim, for caring. John Witty

Kelvin initially sold me my Ford F250 last year and he was excellent to work with. I would definitely purchase another car from him Also, Jim Moody and Allen Oltmann have taken care of my service needs and have treated me like a VIP. I'm very thankful for all of their attention and hard work.

I bought a used RX 350 that had some issues. The staff Grey, Gary, Patrick, Will, Michael and Danny were very professional in handling the issues very professionally. If looking to buy a new or used car, I highly recommend Palmetto Ford. Thank you for your service. Eric B

Came into the Ford store today and had the privilege of working with Drake Moffatt. Drake was incredibly knowledgeable, friendly, and eager to answer all of my questions. Drake is who every salesperson should aspire to be and I know he will have a bright future there. We are still working some items out with the deal but everything thus far from Drake, and Palmetto Ford, has been great.

We had an issue with our car while visiting Charleston from Raleigh and Jim Moody took great care of us. He prioritized our service and was very helpful in helping to secure a rental car. We were very grateful for the care we were given at Palmetto Ford Lincoln and can recommend them highly.

Our service manager, Jim Moody, is very helpful, very responsive, and communicates effectively and ina timely manner. We are very happy to work with him. Excellent!

Jim Moody and his service team always do a great job on getting me in!