[{"id":16427,"personPtyId":38463407,"firstName":"Mike","lastName":"Kalinowski","titleText":"F&I Manager","shortBioText":"I am an avid dog lover. I currently am the father of 4 rescue dogs. Raylan a Staffordshire Terrier, Stella an English Bulldog, Yona an American Pitbull and Winona a French Bulldog.","emailTxt":"Mike.Kalinowski@PalmettoFord.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":122,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17132/employees/dc8354fa-0963-409d-ae4b-efc890428e5e.jpg","drDealerId":17132,"dealerEmpStartDtUtc":"1157068800","industryStartDtUtc":"1157068800","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":16942,"personPtyId":45469546,"firstName":"Ron","lastName":"Austin","titleText":"F&I Manager","emailTxt":"Ron.Austin@PalmettoFord.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":77,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17132/employees/acf15ed40606.jpg","drDealerId":17132,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":202426,"personPtyId":38472245,"firstName":"Jim","lastName":"Moody","titleText":"Service Lane Manager","emailTxt":"bodyshop@palmettoford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":51,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17132/employees/7fab9d20b757.jpg","drDealerId":17132,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":16946,"personPtyId":38463333,"firstName":"Bill","lastName":"Pappas","titleText":"Commerical Sales","shortBioText":"I am a seasoned sales professional servicing both our commercial and retail clients. I'm well versed in leasing and financing both new and used vehicles. I also pride myself on knowledge of our trucks capabilities. I can either get it done or find someone who can. I'm extremely proud to have been at Palmetto Ford for over 20 years (not a rolling stone!) -- apparently the people and environment say a lot about the owners. My career began in the accounting profession and progressed through sales to Palmetto Ford. In my spare time I enjoy hiking and Trout fishing in the mountains and golfing with my friends.","emailTxt":"Bill.Pappas@PalmettoFord.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17132/employees/5aea434b-bb21-4314-81ac-f4f7301497ad.jpg","drDealerId":17132,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":510259,"personPtyId":40396959,"firstName":"Jeremy","lastName":"Parrish","titleText":"Salesperson","shortBioText":"","emailTxt":"jeremy.parrish@palmettoford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17132/employees/7944efcfee19.jpg","drDealerId":17132,"dealerEmpStartDtUtc":"1512086400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":202427,"personPtyId":38472951,"firstName":"Jim","lastName":"Thorne","titleText":"Body Shop Manager","emailTxt":"jim.thorne@palmettoford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":18,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17132/employees/ef6ba027f8cc.jpg","drDealerId":17132,"certifiedEmployee":false,"deptDscrp":"Collision Center"},{"id":512167,"personPtyId":41232824,"firstName":"Bob","lastName":"Pace","titleText":"Lincoln Service Advisor","emailTxt":"bob.pace@palmettoford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17132/employees/149fbea57ebf.jpg","drDealerId":17132,"dealerEmpStartDtUtc":"1509494400","industryStartDtUtc":"507600000","certifiedEmployee":false,"deptDscrp":"Service"},{"id":510476,"personPtyId":44064181,"firstName":"Andrew","lastName":"Munzenmaier","titleText":"Service Advisor","emailTxt":"andrew.munzenmaier@palmettoford.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17132/employees/d1164c8afa92.jpg","drDealerId":17132,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":16425,"personPtyId":38463327,"firstName":"Bruce","lastName":"Bilsback","titleText":"VP of Sales","emailTxt":"BruceBilsback@PalmettoFord.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17132/employees/bffc2e41-d0bd-4fe8-ab68-0056d66def88.jpg","drDealerId":17132,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":510175,"personPtyId":40577069,"firstName":"John","lastName":"Mount","titleText":"Service Advisor","emailTxt":"john.mount@palmettoford.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":33,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17132/employees/87cba1cd3856.jpg","drDealerId":17132,"dealerEmpStartDtUtc":"1475280000","industryStartDtUtc":"394329600","certifiedEmployee":false,"deptDscrp":"Service"},{"id":68387,"personPtyId":40229435,"firstName":"Dan","lastName":"Lentz","titleText":"BDC Manager","shortBioText":"I am the Business Development Center manager and handle internet inquiries from all of the websites we work with. 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Just like in 1966 when I sat with my dad in his cool car!","emailTxt":"Tony.Barron@PalmettoFord.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":29,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17132/employees/950c9877-ddb5-43f4-843e-b76de6545144.jpg","drDealerId":17132,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":279363,"personPtyId":41840010,"firstName":"Tom","lastName":"Slawson","titleText":"Sales","emailTxt":"tom.slawson@palmettoford.com","combinedEmpAvgRatingNbr":4.2,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":26,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17132/employees/80fe3854baa9.jpg","drDealerId":17132,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":279370,"personPtyId":40421737,"firstName":"Mike","lastName":"Brasseur","titleText":"Sales and Leasing","shortBioText":"Originally from Michigan, I love my job and what I do here at Palmetto Ford. Selling the best brand of vehicles made Ford and Lincoln. \r\nNo pressure sales.\r\nI love having my customer come back to just say hi, to stop in and chat about things going on in their life, question on performance parts, or adds for a vehicle.","emailTxt":"michael.brasseur@palmettoford.com","combinedEmpAvgRatingNbr":4,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17132/employees/72978bcc0a58.jpg","drDealerId":17132,"dealerEmpStartDtUtc":"1393632000","industryStartDtUtc":"1196467200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":598511,"firstName":"Austin","lastName":"Mahnke","titleText":"Salesperson","emailTxt":"austin.mahnke@palmettoford.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17132/employees/abbc7fcf4a9c.jpg","drDealerId":17132,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":598513,"firstName":"Alexis","lastName":"Garrison","titleText":"Salesperson","shortBioText":"","emailTxt":"alexis.garrison@palmettoford.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17132/employees/900ed21ce384.jpg","drDealerId":17132,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":16948,"personPtyId":40386154,"firstName":"Kelvin","lastName":"Ruffin","titleText":"BDC Sales","shortBioText":"I'm proud to have been named Salesman of the Month several times and even Salesman of the Year!","emailTxt":"Kelvin.Ruffin@PalmettoFord.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":74,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17132/employees/2e28b05d9bff.jpg","drDealerId":17132,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":16965,"firstName":"Boston","lastName":"Fenton","titleText":"Sales","emailTxt":"Boston.Fenton@PalmettoFord.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17132/employees/c1bc5d6c-f1c6-4dbd-b14a-1ca8fd476913.jpg","drDealerId":17132,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":16949,"firstName":"Gary","lastName":"Williams","titleText":"Used Car Manager","emailTxt":"Gary.Williams@PalmettoFord.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17132/employees/d7404f08-0e9d-4fb4-b3d2-d92414655f3c.jpg","drDealerId":17132,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":279364,"firstName":"Tim","lastName":"Sundstrom","titleText":"Commercial Sales","emailTxt":"tim.sundstrom@palmettoford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17132/employees/ba1fae3ba657.jpg","drDealerId":17132,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":16955,"firstName":"Paul","lastName":"Dallner","titleText":"Sales","emailTxt":"Paul.Dallner@PalmettoFord.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17132/employees/f1681122cb03.jpg","drDealerId":17132,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":202428,"personPtyId":38472246,"firstName":"Jim","lastName":"McMaster","titleText":"Service Director","shortBioText":"Management experience of over 20 plus years. Love being close to the beach and no worries about Winter weather. Like to spend free time with family. Any concerns that you may have on servicing your vehicle, or just plain vehicle questions don't hesitate to reach out to me for assistance. Thanks for being a Palmetto Ford & Lincoln Customer!","emailTxt":"jim.mcmaster@palmettoford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17132/employees/cda45106eb6b.jpg","drDealerId":17132,"dealerEmpStartDtUtc":"1388534400","industryStartDtUtc":"675734400","certifiedEmployee":false,"deptDscrp":"Service"},{"id":586579,"firstName":"Bill","lastName":"Hunt","titleText":"Salesperson","emailTxt":"william.hunt@palmettoford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17132/employees/d8b797c716fb.jpg","drDealerId":17132,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":539055,"personPtyId":48198050,"firstName":"Brandon","lastName":"Harley","titleText":"Appointment Coordinator","emailTxt":"brandon.harley@palmettoford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":17132,"dealerEmpStartDtUtc":"1525132800","industryStartDtUtc":"1525132800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":512175,"firstName":"David","lastName":"Harris","titleText":"Technical Support Manager","emailTxt":"david.harris@palmettoford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17132/employees/322184c4fe29.jpg","drDealerId":17132,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":586580,"firstName":"Doug","lastName":"Brelsford","titleText":"Salesperson","emailTxt":"doug.brelsford@palmettoford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17132/employees/fc74015514b8.jpg","drDealerId":17132,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":560812,"firstName":"James","lastName":"Figueroa","titleText":"Salesperson","emailTxt":"james.figueroa@palmettoford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17132/employees/11fd64fb8ad7.jpg","drDealerId":17132,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":613473,"firstName":"Sharon","lastName":"Wood","titleText":"Technology Specialist","emailTxt":"sharon.wood@palmettoford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":17132,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":586582,"firstName":"Vince","lastName":"Hicks","titleText":"Salesperson","emailTxt":"sidney.hicks@palmettoford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17132/employees/4e10ae4495a7.jpg","drDealerId":17132,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":512173,"firstName":"Chris","lastName":"Beckett","titleText":"Service Lane Manager","emailTxt":"chris.beckett@palmettoford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17132/employees/c792eb5b5423.jpg","drDealerId":17132,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":591115,"firstName":"John","lastName":"Judson","titleText":"Body Shop Assistant Manager","emailTxt":"john.judson@palmettoford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17132/employees/505d6efc7514.jpg","drDealerId":17132,"dealerEmpStartDtUtc":"1007164800","industryStartDtUtc":"901929600","certifiedEmployee":false,"deptDscrp":"Collision Center"},{"id":560830,"firstName":"Mike","lastName":"Pollard","titleText":"Salesperson","emailTxt":"mike.pollard@palmettoford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":17132,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":598497,"firstName":"Mike","lastName":"Roy","titleText":"Service Advisor","emailTxt":"service@palmettoford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17132/employees/b12183177f7e.jpg","drDealerId":17132,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":16953,"firstName":"Roger","lastName":"Early","titleText":"Parts Manager","emailTxt":"Roger.Early@PalmettoFord.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17132/employees/1fc02a23-7541-44d9-ac75-b04aae58774f.jpg","drDealerId":17132,"certifiedEmployee":false,"deptDscrp":"Parts"}]

Palmetto Ford Lincoln

4.7 out of 5 4.7
Rectangle 48
Sales 9:00 AM - 8:30 PM
Service 7:00 AM - 6:00 PM

Palmetto Ford Lincoln Hours

Sales

Monday

9:00 AM - 8:30 PM

Tuesday

9:00 AM - 8:30 PM

Wednesday

9:00 AM - 8:30 PM

Thursday

9:00 AM - 8:30 PM

Friday

9:00 AM - 8:30 PM

Saturday

9:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since July 2013

Palmetto Ford Lincoln and Mama?s Used Cars has proudly served Charleston and the Tri-County area for over 45 years. We

...

are family owned and operated. Palmetto Ford Lincoln has been recognized as the Number #1 Volume Ford dealer in the Charleston area in not only Ford sales but also customer satisfaction. In fact in 2012 we were recognized by DealerRater as DealerRater of the Year for 2012 in the State of South Carolina. This award is based on customer recognition and positive feedback. Palmetto offers the best Ford products for the best price. Call, click, or come by.

"Palmetto Ford Lincoln and Mama's Used Cars is a Symbol of Trust on Savannah Highway Charleston"

Reviews

4.7 out of 5 4.7
888 lifetime reviews. Includes reviews of Palmetto Ford Lincoln from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 3, 2019

    Damian Mathews is amazing! He helped me make my first purchase and he gave me excellent service. If you plan to buy a car in Palmetto Ford ask for Damian!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    December 2, 2019

    My wife and I had a wonderful experience with Alexis. Alexis went above and beyond to satisfy our needs. She was determined we were getting the best care... and attention during the sales process. Alexis has called to see if we need any help with learning about our 2020 Explorer. Turely an asset.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Alexis Garrison

    Salesperson

    NOT RATED

  • November 6, 2016

    Palmetto Ford has exceeded my expectations. My recent purchase of a new vehicle from Palmetto has by far been the best experience I have ever had at a... car dealership. Al has done a phenomenal job of going above and beyond to give me the best deal possible. I have purchased several vehicles from a local competing dealership, but I am beyond happy to become a member of the Palmetto Ford family!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Welcome to the Palmetto family, Michael, we are so glad to have your and are very pleased to hear that our team was able to provide you with an excell...ent experience that exceeded all expectations! We're happy to know that Al went above and beyond to to find you the perfect new vehicle and the best possible deal and look forward to the next time we may be of assistance.

  • 5.0 out of 5
    November 29, 2019

    I had a great experience at Palmetto Ford in West Ashley. I would like to especially thank Austin for his help. He made the process very easy. I am excited... to enjoy my new Ford Ranger.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Andrew Samela

    Used Car Sales Manager

    (4.6) 11 reviews

    Austin Mahnke

    Salesperson

    NOT RATED

  • 5.0 out of 5
    October 31, 2019

    I give Mr. Boston a five star in customer service he a professional and honest sales person. I've just bought my second vehicle here at palmetto... ford from him . And every experience with Boston was great !

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Boston Fenton

    Sales

    NOT RATED

  • 1.0 out of 5
    October 29, 2019

    My experience here started off very well. My salesperson Kelvin was probably the only person that actually cared about what I wanted and trying to get... to a price that is actually fair with justification being presented and will remain a good friend to me. I wanted to spend my hard earned money with this dealership since I am from the low country area and believe in giving business to local business owners such as Palmetto Ford (Mr.Eubank). The (Sales Manager) Tom really changed the whole experience and attitude towards buying the vehicle and made it feel as if i could not AFFORD the vehicle and kept throwing a ridiculous figure in my face which in turn gave a bad impression to the Vice President (Bruce) who was very nice and professional to me as well until Tom told him otherwise. Who in return has lost not just a sale on a higher ticketed item which I was willing to work with it if they just showed some more fight and less unprofessional business etiquette(I guess this does not exist anymore) for my business when spending over 50k+ for a vehicle but they also lost a local long term friendship. Which is important these days. Thank you Kelvin my friend for all the time you have spent trying to get a deal together. I really do appreciate you.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bruce Bilsback

    VP of Sales

    (4.9) 12 reviews

    Tom Gigliotti

    Sales Manager

    (4.7) 13 reviews

    Kelvin Ruffin

    BDC Sales

    NOT RATED

  • 1.0 out of 5
    October 19, 2019

    My girlfriend took her car in for the third time regarding her transmission. After two weeks (because of a backordered warranty part), they claimed the... ABS light was on and it needed a new MAF which of course is not covered ( $400). I asked how a mass airflow sensor would trigger an ABS warning light and they changed the story to say it was a 'Hill-assist' warning. I again asked how a 'Hill-Assist' had anything to do with the MAF and they changed the story again. This time it was the Tech drove the car and the check engine light came on. I asked to see the diagnostic report showing the fault code for the faulty MAF. The service manager (Greg Engert) had the paperwork in his hand but could not find it. He left for a few minutes (claiming that he needed to see if the tech had the report) and returned with handwritten notes on the back of one of the pages .... No diagnostics report other than that. She initially declined the installation on the new MAF and they said it would be an hour or so for the tech to ' finish up the car,' when I asked exactly what that entailed, they rattled off a few unneeded items such as they needed to do another scan, perform checklists, etc. I asked if the TCM replacement was complete and the answer was 'Yes'. Then I asked, 'what more needs to be done, if the repairs are complete and your 'diagnostics' have been run?" He (Greg Engert) again insisted that a tech had to pull it into the bay to 'finish it up' Sensing that something was amiss, I walked out to the car, popped the hood (yes, the car sat in the lot unlocked), and looked at the MAF. A new MAF had already been installed without authorization. I confronted the service advisor (Greg Engert) on this and he said with 'The tech must have cleaned the MAF trying to fix it'. I then asked, "Why would they try to repair the part if they were not authorized to?" Once again the story changed to, "well the tech must have tested a known good part to ensure that it would fix it and forgot to remove it". .. Notice any patterns here... Quick Recap: So they could not produce the diagnostic scans that showed the error code indicating the faulty part, replaced a part in the car without authorization, and then tried to cover it up claiming that the tech needed to 'finish up the car' (i.e. Remove the part that was already installed without authorization). Then Greg offered to see if Ford would pay for the part.... the part that was already installed without authorization and the part that the service department could not produce evidence that it was needed in the first place. My girlfriend had been without her car for two weeks and gave them the benefit of the doubt (against my advice to decline the service and demand her car immediately) Jim Moody, the service manager, called her the next day and convinced her that Ford would pay for the part if she payed for the labor. When we picked up the car, Jim Moody approached me and said, "I just want to thank you for looking out for her and making sure she doesn't get ripped off". Well Jim.... I shouldn't have to and, uh, you guys still ripped her off. To sum that up.... the 'great deal' brokered by Jim Moody was to have the customer pay for the labor (~$180) while Ford Motor Company paid for the part ..... even though no evidence exists to support the claim that the MAF was faulty. So the dealership still made their money on an unneeded repair, they just divided the money between the customer and the manufacturer .... Remember, this was initially a warranty repair on a part for the transmission and the initial scans (which they COULD produce) showed no evidence of a MAF fault. In my opinion, the service department is padding warranty repairs with high margin unneeded replacements with the service manager providing 'top-cover' in the event that they are caught. This experience has been so bad that I will NEVER buy another Ford product (So long, 2021 Bronco) and I will encourage my friends, family and cowo

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Worked with:
    Jim Moody

    Service Lane Manager

    (5.0) 51 reviews

    Greg Engert

    Service Advisor

    (4.7) 24 reviews

  • 5.0 out of 5
    October 16, 2019

    Awesome experience. Austin M. was very helpful and appreciated my options. Quick and easy. Left very satisfied. I would definitely recommend Palmetto Ford... to my friends. Thanks.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Worked with:
    Dan Lentz

    BDC Manager

    (4.7) 79 reviews

    Austin Mahnke

    Salesperson

    NOT RATED

    Sharon Wood

    Technology Specialist

    NOT RATED

  • 5.0 out of 5
    September 12, 2019

    I knew what I wanted and set an appointment online. Once I arrived I was greeted professionally and introduced to my sales consultant Trip Dunn. When looking... over the vehicle I could tell Trip was very well versed in every aspect of the vehicle particularly the engine. He answered my questions and I was put at ease. I drove away from Palmetto Ford thinking what a great experience I just had. I will make sure to use Trip and the staff at Palmetto for years to come. Not to mention passing the good experience on to family, friends and coworkers. Thanks Again!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Worked with:
    Ron Austin

    F&I Manager

    (5.0) 77 reviews

    Dan Lentz

    BDC Manager

    (4.7) 79 reviews

    Trip Dunn

    Salesmen

    (4.6) 17 reviews

  • 5.0 out of 5
    September 10, 2019

    Bob Pace-, provided fast and excellent service and most importantly made me aware of a potentially service situation involving my brake lines. Thanks,Ed... McCoy

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Worked with:
    Bob Pace

    Lincoln Service Advisor

    (5.0) 16 reviews

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