Palmetto Ford Lincoln

Damian Mathews is amazing! He helped me make my first purchase and he gave me excellent service. If you plan to buy a car in Palmetto Ford ask for Damian!

My wife and I had a wonderful experience with Alexis. Alexis went above and beyond to satisfy our needs. She was determined we were getting the best care... and attention during the sales process. Alexis has called to see if we need any help with learning about our 2020 Explorer. Turely an asset.

Palmetto Ford has exceeded my expectations. My recent purchase of a new vehicle from Palmetto has by far been the best experience I have ever had at a... car dealership. Al has done a phenomenal job of going above and beyond to give me the best deal possible. I have purchased several vehicles from a local competing dealership, but I am beyond happy to become a member of the Palmetto Ford family!

I had a great experience at Palmetto Ford in West Ashley. I would like to especially thank Austin for his help. He made the process very easy. I am excited... to enjoy my new Ford Ranger.

I give Mr. Boston a five star in customer service he a professional and honest sales person. I've just bought my second vehicle here at palmetto... ford from him . And every experience with Boston was great !

My experience here started off very well. My salesperson Kelvin was probably the only person that actually cared about what I wanted and trying to get... to a price that is actually fair with justification being presented and will remain a good friend to me. I wanted to spend my hard earned money with this dealership since I am from the low country area and believe in giving business to local business owners such as Palmetto Ford (Mr.Eubank). The (Sales Manager) Tom really changed the whole experience and attitude towards buying the vehicle and made it feel as if i could not AFFORD the vehicle and kept throwing a ridiculous figure in my face which in turn gave a bad impression to the Vice President (Bruce) who was very nice and professional to me as well until Tom told him otherwise. Who in return has lost not just a sale on a higher ticketed item which I was willing to work with it if they just showed some more fight and less unprofessional business etiquette(I guess this does not exist anymore) for my business when spending over 50k+ for a vehicle but they also lost a local long term friendship. Which is important these days. Thank you Kelvin my friend for all the time you have spent trying to get a deal together. I really do appreciate you.

My girlfriend took her car in for the third time regarding her transmission. After two weeks (because of a backordered warranty part), they claimed the... ABS light was on and it needed a new MAF which of course is not covered ( $400). I asked how a mass airflow sensor would trigger an ABS warning light and they changed the story to say it was a 'Hill-assist' warning. I again asked how a 'Hill-Assist' had anything to do with the MAF and they changed the story again. This time it was the Tech drove the car and the check engine light came on. I asked to see the diagnostic report showing the fault code for the faulty MAF. The service manager (Greg Engert) had the paperwork in his hand but could not find it. He left for a few minutes (claiming that he needed to see if the tech had the report) and returned with handwritten notes on the back of one of the pages .... No diagnostics report other than that. She initially declined the installation on the new MAF and they said it would be an hour or so for the tech to ' finish up the car,' when I asked exactly what that entailed, they rattled off a few unneeded items such as they needed to do another scan, perform checklists, etc. I asked if the TCM replacement was complete and the answer was 'Yes'. Then I asked, 'what more needs to be done, if the repairs are complete and your 'diagnostics' have been run?" He (Greg Engert) again insisted that a tech had to pull it into the bay to 'finish it up' Sensing that something was amiss, I walked out to the car, popped the hood (yes, the car sat in the lot unlocked), and looked at the MAF. A new MAF had already been installed without authorization. I confronted the service advisor (Greg Engert) on this and he said with 'The tech must have cleaned the MAF trying to fix it'. I then asked, "Why would they try to repair the part if they were not authorized to?" Once again the story changed to, "well the tech must have tested a known good part to ensure that it would fix it and forgot to remove it". .. Notice any patterns here... Quick Recap: So they could not produce the diagnostic scans that showed the error code indicating the faulty part, replaced a part in the car without authorization, and then tried to cover it up claiming that the tech needed to 'finish up the car' (i.e. Remove the part that was already installed without authorization). Then Greg offered to see if Ford would pay for the part.... the part that was already installed without authorization and the part that the service department could not produce evidence that it was needed in the first place. My girlfriend had been without her car for two weeks and gave them the benefit of the doubt (against my advice to decline the service and demand her car immediately) Jim Moody, the service manager, called her the next day and convinced her that Ford would pay for the part if she payed for the labor. When we picked up the car, Jim Moody approached me and said, "I just want to thank you for looking out for her and making sure she doesn't get ripped off". Well Jim.... I shouldn't have to and, uh, you guys still ripped her off. To sum that up.... the 'great deal' brokered by Jim Moody was to have the customer pay for the labor (~$180) while Ford Motor Company paid for the part ..... even though no evidence exists to support the claim that the MAF was faulty. So the dealership still made their money on an unneeded repair, they just divided the money between the customer and the manufacturer .... Remember, this was initially a warranty repair on a part for the transmission and the initial scans (which they COULD produce) showed no evidence of a MAF fault. In my opinion, the service department is padding warranty repairs with high margin unneeded replacements with the service manager providing 'top-cover' in the event that they are caught. This experience has been so bad that I will NEVER buy another Ford product (So long, 2021 Bronco) and I will encourage my friends, family and cowo

Awesome experience. Austin M. was very helpful and appreciated my options. Quick and easy. Left very satisfied. I would definitely recommend Palmetto Ford... to my friends. Thanks.

I knew what I wanted and set an appointment online. Once I arrived I was greeted professionally and introduced to my sales consultant Trip Dunn. When looking... over the vehicle I could tell Trip was very well versed in every aspect of the vehicle particularly the engine. He answered my questions and I was put at ease. I drove away from Palmetto Ford thinking what a great experience I just had. I will make sure to use Trip and the staff at Palmetto for years to come. Not to mention passing the good experience on to family, friends and coworkers. Thanks Again!

Bob Pace-, provided fast and excellent service and most importantly made me aware of a potentially service situation involving my brake lines. Thanks,Ed... McCoy