Reviews
oil change
Quick and simple and car washed love it rushed in and rushed out customer area very hospitable and wonderful snacks while waiting I will be back
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We love knowing that your oil change experience will be bringing you back to us in the future! Thank you for sharing your feedback with us!
Number one in Charleston
Fast complete service with Frank , who kept in touch along with all the updates. Frank is an experienced salesman . He is courteous, friendly with an awesome staff .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful to hear! Thank you for the kind feedback about Frank! We look forward to assisting you again in the future!
Oil Change
Scheduled regular oil change and tire rotation at 20,000 miles on MKX. Appointment made for a time convenient to me. Don Beckett was ready for me and ushered it through in under an hour. Thorough check-over, no surprises. Clean car at the end a nice bonus. Friendly and efficient.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback! We're glad to hear that you appreciated the cleaning and Don's level of service. Please let us know if there's anything else we can do for you in the future!
Service
Dealt with Robert and he was great! Service was prompt and Robert was very knowledgeable and courteous. Was overall a very god experience. Wood recommend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Robert is a key part of our team and we're happy to hear that you enjoyed working with him! Thanks for coming to see us and we look forward to working with you again in the future!
Good personal relationship
Andrew kept me informed as to my various service issues. The work was performed in a reasonable time period. I had requested a loaner vehicle to use while my car was tied up, but none could be provided. The GPS update was too expensive so I elected not to have it done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to send us your feedback, Alan! We are always looking to improve and we can only improve with honest feedback from our customers!
Good experience
They fixxed the problem with the phone but the other problem with the navigation system reverted back to the same problem after 30 miles. Otherwise everything was great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We would love to continue to examine the issue, so please let us know what we can do to help!
Hard to schedule an appointment
The actual service is always fine. Though this time they did not have the light bulb for my back passenger indicator, which seems like a part they would keep in stock. The main concern I have is making the actual appointment, I always have to call 2-4 time before I actually get through to someone in the service department.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Buying a new truck
Didn’t like nothing about buying this truck from y’all this time the first time was great but doubt I would buy another one from this dealership if I had to deal with the same people
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Mr. Shirley purchased a new 2017 F150 from us on December 2017. At the time of delivery it was noticed there was a distorted spot on the hood in the paint. We agreed to repair the hood at his earliest convenience. It was about a month later due to his work schedule we set up an appointment to get the work done. His wife brought the truck in and we gave her a loaner vehicle and told her we would let her know when the repair was completed. We completed the repair, unfortunately in doing so some compound got onto some trim pieces of the vehicle and when it dried they became discolored. We initially did not notice this and when we returned the vehicle to Mr. Shirley he was quite upset and justifiably so. We apologized for our indiscretion, rectified the situation to what we thought was Mr. Shirley’s satisfaction and truly regret we missed the error to begin with. We make every effort to make every one of our customers feel valued and appreciated and truly regret Mr. Shirley still feels unsatisfied. We welcome him to re-open a dialogue with us so that we may try to regain his trust and friendship.
Excellent Service wonderful results THANK YOU ‼️
Bought our Explorer here - and wouldn’t go anywhere else - TOP KNOTCH FROM BUYING TO SERVICE - very knowledgeable- love too you run the car thru car wash nice treat
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the very kind words, Linda! Our team works hard to take good care of our customers and we're happy to hear that they were able to deliver a top-notch car buying experience for you! Congrats on your shiny, new Explorer and let us know if there is anything else we can do for you!
Excellent Service
John Mount was an excellent service rep. Got my truck in and out quickly and efficiently. Would highly recommend Palmetto Ford for all your needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words and recommendation! John was more than happy to help during your visit. Let us know if there is anything else we can do for you!