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Rick Hendrick Jeep Chrysler Dodge Ram FIAT

(1,312 reviews)
2024 state dealer award
View 10 awards
2024 state dealer award 2024 state dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2016 consumer dealer award

Reviews

(1,312 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Hendrick Jeep Chrysler Dodge Ram FIAT from DealerRater.

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Great customer service

From the time I arrived to the time I drove off the lot I can only praise the service I received.Brandon Jackson was great to work with- professional -knowledgeable- friendly- Mark Gunther was great and very helpful with the paperwork. I highly recommend these 2 fella's if your going to buy a vehicle. This is my 2nd purchase from this dealership and by far my best yet.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

jmurray264 - It was our pleasure! Thank you very much for taking the time to write this review. Brandon Jackson and Mark Gunther enjoyed assisting you with your purchase. We sincerely appreciate your business and look forward to assisting you and exceeding your expectations. Susan

Excellent Customer Service

Went by because my car was making weird noises and just wanted to see what was going on and He assure me he would take car of it and it was in my budget. I usually go West Ashley but this will be were I come for now on. Pam King

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

PamK: Thank you very much for taking the time to write this review. Your business is very important to us. It would be a pleasure to fulfill all of your vehicle needs. Susan

Future returning customer

I worked with Rolf Hening Alisia Klufer on my recent vehicle purchase. They were easy to work with and extremely helpful throughout the sales process. Rolf also proved to be a great resource after the sale. I hope I get to work with him again for my next purchase.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Trock: At Rick Hendrick Jeep Chrysler Dodge RAM we take great pride in providing our customers excellent service and are committed to your Complete Satisfaction! We feel that Rolf and Alisia are great assets to our dealership. We look forward to providing you with this same great service for all of your vehicle needs. Thank you for your business! Susan

Fun place to purchase a new car.

Isaac Coulter was our salesman, who was extremely helpful, knowledgeable, and friendly. Cliff Panish was equally as friendly and knowledgeable with all the paperwork. We have been doing business with Rich Hendrick for six years and this is our second vehicle we have purchased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Pearlgray, Thanks very much for taking the time to let us know about your experience. Isaac and Cliff will be glad to know that you are enjoying your vehicle and that you had a great experience here. Please let us know if you have any needs, and thank you again for your review! -JR Reihl

car buying easy

Paul Godwin and the gentleman at rick hendrick jeep are amazing. They were courteous, down to the point, and went above and beyond to make me happy. They didn't try to sell me a vehicle i didn't want or need just to make a sale. They kept in mind what i wanted and my budget and made it happen. Im now the proud owner of a 2014 jeep cherokee latitude and i highly recommend them to anyone in the car market.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Jenni, Thank you for taking the time to leave this note about your experience with Paul and the team. We're very glad to hear that your enjoying your new Jeep and we look forward to hearing your Jeep stories when you come in for your first maintenance visit. Many thanks, and happy New Year, JR Reihl

New Car Purchase

My purchase was made easy. Brandon had everything ready for us when we arrived. A little time was spent signing the papers and we were on our way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Ben, We appreciate you choosing us for your vehicle needs, and your kind feedback. If you find that we can assist you in any way to enjoy your vehicle any more than you already do, please let us know. Thank you again, JR Reihl

Excellent Sales, Finance and Managment

Bought a 2014 Challenger RT from another dealership. Turned out to be a Lemon. Chrysler agreed and gave us MSRP for a replacement. Ran into several problems with the company hired by Chrysler to oversee the process. In stepped Tony Rodriguez who not only got us in the car the next day but put us in a year newer vehicle with a cheaper interest rate. Howard Stall our Salesman and Mark Gunther our Finance guy were absolutely amazing as well. These guys are a great asset to the Hendrick Team and deserve a big Thank You from this customer. Thank you from Charles and Melissa Harris

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Enforcer22, We were glad to help, and hope that you are enjoying your new vehicle. We also appreciate your king note about your experience. we'll be sure to let Tony, Harold and Mark all know that you were very happy! Regards, JR Reihl

Safety Made Right

I purchased a truck from this store, this is the 5th car/Truck my family has purchased from Hendrick dodge. the day after making this purchase on a long trip one of the mirrors collapsed being a safety issue, However working with Paul Godwin, Mark Dunn, Casey Seitz then David and Jennifer in the service dept. The mirror was replace at a very high cost to the dealership in which they did not have to do because I purchased a used truck with no warranty. I have always had great experience's with this dealership but this time they went way above there job to keep me happy. I will always do business with this dealership. Thank You Guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Unbelievably good service

Ask for billy he is great and knows what he is doing all the managers really did an amazing job I have no complaints.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Experience!!!

I had an amazing car buying experience with Brandon Hackeloer and Roseann Talbot. The process was fast, easy, and very professional. I would recommend them to my friends and family without reserve!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.