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This purchase had to be the best experience I have ever had in purchasing a vehicle. The young man I dealt with was very polite, knowledgable and ...
This purchase had to be the best experience I have ever had in purchasing a vehicle. The young man I dealt with was very polite, knowledgable and respectful. This is a rare experience in todays car market. I will look at Lakeside Chevrolet the next time I purchase a vehicle even if it is 250 miles away from my home, it would be worth the drive. Blake Seed is the man when it comes to dealing with people.
I dropped my car off on a Saturday afternoon for a trouble light and front end alignment. I told the service manager that I did not need the car ...
Hi Charles Thank you for your comments. We are sorry for any frustration we may have caused with our communication during this last service visit....
I dropped my car off on a Saturday afternoon for a trouble light and front end alignment. I told the service manager that I did not need the car until Tuesday. I contacted the dealer Monday afternoon after I haven't heard from them. I was told they would look at it Tuesday morning. I contacted the dealership Tuesday afternoon and was told they have not looked at my car yet and that it would be Wednesday. I contacted the dealer Wednesday and was told they would look at my car Thursday. Thursday the service manager called me around 11 and told me what was wrong with my car and that it would be ready Thursday afternoon. Thursday afternoon the service manager called and told me the car was not going to be ready until Friday. I told her that I would pick my car up Saturday. It was the worst experience that I have ever had at a dealership
Hi Charles Thank you for your comments. We are sorry for any frustration we may have caused with our communication during this last service visit. I have left a message and would like to address your concerns personally. We strive to operate with integrity, so reaching a resolution is very important to us. I would gladly discuss this further if you wish to give me a call at 469-402-3213 . I look forward to hearing from you. Frank Pecora, Service Manager
Tho whom this may concern: I just want to report a bad customer experience I received at Lakeside Chevrolet in Rockwall, Tx. I bought a certified ...
Hi Greg Thank you for sharing your comments. We are always open to feedback and must note that the work required on your vehicle was as a result o...
Tho whom this may concern: I just want to report a bad customer experience I received at Lakeside Chevrolet in Rockwall, Tx. I bought a certified Used 2014 Chevrolet Silverado Crew Cab 4WD Texas Edition from Huffines chevrolet in Lewisville, Tx. I also purchased a extended warranty as well. Shortly after I purchased the truck I noticed that the collision alert and Lane Departure was not working. It was not a necessity to get it fixed right away, so I waited for about 11 months and while i was on Christmas vacation, I had some time, so I dropped my truck off at Lakeside Chevrolet In Rockwall for Service to have oil change done and to have them fix the collision alert and lane departure issues I mentioned above. They had my truck for 3 days and they called me and said the truck was fixed, but ask me if the windshield has ever been replaced. I said that it has not since I have owned the truck. They proceed to tell me that I have a aftermarket windshield installed and they found the connection cables to the camera installed in the front windshield was unplugged and because the windshield is aftermarket, the labor/service will not be covered under my warranty and that I owed $59.17 for the repair. I am not trying to make a big deal about $60.00, but the whole situations just rubs me wrong. I bought a certified GM vehicle and just expected that I can take it to any cerified GM service center and I would be taken care of with issues I may have with my vehicle. The service advisor at Lakeside told me that if I had bought the truck from Lakeside that they would have taken care of the issue at no charge, but being I did not, I would have to pay the $59.17 that is due. Adviser stated if I wanted to be reimbursed, that I would need to contact Huffines where I purchased the truck and take it up with them... I did just that and spoke with the Service Manager Allen Moore at Huffines and explained what happened. Allen was very upset as to the way I was treated and apologized on there behalf and said that Lakeside should of fixed the issue at no charge, no matter if I have a aftermarket windshield or not.He told me to email him a copy of the invoice from Lakeside and that he would mail me a check to reimburse the $59.17. Allen Moore from Huffines was great, and I did receive a check as he promised, so I am very happy with the customer service I received from him... I just think that someone from Chevrolet needs to address this issue at Lakeside Chevrolet. I will never take my truck back there for service again. 2014 Chevrolet Crew Cab LTZ 4WD (Texas Edition)
Hi Greg Thank you for sharing your comments. We are always open to feedback and must note that the work required on your vehicle was as a result of work completed by another shop. Unfortunately, GM will not pay for issues created by another shop or vendor. The windshield was not installed by us nor a vendor of ours so this repair could not be completed under warranty - The selling dealer should have reimbursed you as we would have if we were the selling dealer. We hope you understand. Sincerely, Lakeside Chevrolet