Reviews
They got me in quickly. There was a minor problem but the service advisor worked through it quickly.
They got me in quickly. There was a minor problem but the service advisor worked through it quickly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Jonathan was great! I didn't have an appointment but they serviced my vehicle anyway. It took 30 minutes less than what was expected. The service was definitely above average.
Jonathan was great! I didn't have an appointment but they serviced my vehicle anyway. It took 30 minutes less than what was expected. The service was definitely above average.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
After waiting a really long time for a recall on my 2017 Explorer, part came in and tech came to my location and changed out. Thank you.
After waiting a really long time for a recall on my 2017 Explorer, part came in and tech came to my location and changed out. Thank you.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Opie, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
I loved the mobile service option. It is very convenient and I have used it multiple times.
I loved the mobile service option. It is very convenient and I have used it multiple times.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Group 1 Ford of Rockwall does a great job in our vehicle's. Everyone there is pleasant to work with and communicate with. Thank you everyone!!
Group 1 Ford of Rockwall does a great job in our vehicle's. Everyone there is pleasant to work with and communicate with. Thank you everyone!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Overall best experience I take my vehicle every time and they always take great care of me and my vehicle. They also have great customer service.
Overall best experience I take my vehicle every time and they always take great care of me and my vehicle. They also have great customer service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Andrew, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Javier did a great service for me and I just wanted to let him know I appreciate his effort. Rockwall has been my choice for service on my Ford trucks since 2012.
Javier did a great service for me and I just wanted to let him know I appreciate his effort. Rockwall has been my choice for service on my Ford trucks since 2012.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Chris, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Rockwall. We are always more than happy to assist you if anything else comes up. Take care!
Very good experience thank you so much everything was so smooth and nice done at the time my advisor made so much easier for by explaining me everything that needed be done thaks
Very good experience thank you so much everything was so smooth and nice done at the time my advisor made so much easier for by explaining me everything that needed be done thaks
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Luka, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford of Rockwall. If you have any further questions, please don't hesitate to reach out!
This was probably the best car buying experience I’ve had and maybe the shortest as well. I got the car I wanted, everyone was friendly, everything in finance was explained in a way that made sense and didn’t make me feel like I was getting ripped off. A couple of follow-ups were handled quickly and Bradley, my sales guy, even came in on a Sunday to pick up the key for my trade-in. It was an excellent experience.
This was probably the best car buying experience I’ve had and maybe the shortest as well. I got the car I wanted, everyone was friendly, everything in finance was explained in a way that made sense and didn’t make me feel like I was getting ripped off. A couple of follow-ups were handled quickly and Bradley, my sales guy, even came in on a Sunday to pick up the key for my trade-in. It was an excellent experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
There could have been better communication on notifications we had to call each time to find out what is taking place with service and we spent a lot of $$
There could have been better communication on notifications we had to call each time to find out what is taking place with service and we spent a lot of $$
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Lisa, thank you for your feedback and for sharing your experience. I apologize for the lack of communication regarding service notifications and understand how frustrating that can be, especially given the investment you've made. We are committed to improving our customer-centric approach and will work on enhancing our communication to ensure you feel supported and informed in the future. We hope to have the opportunity to serve you better next time!