Reviews
Service department was responsive on an somewhat unusual
Service department was responsive on an somewhat unusual repair on an RV. Will use this dealership again.
Service department was responsive on an somewhat unusual
Service department was responsive on an somewhat unusual repair on an RV. Will use this dealership again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My car was there for repair for a week.
My car was there for repair for a week. $2200 later, I picked it up, drove for an hour to my home, and che ckeck engine light came on. I called to ask them if the technician forgot to reset it and they told me that he didn't and I should go back because it might be serious.Another hour back and 30 minutes later, I was told to go back home, everything is fine, the technician forgot to reset the light. At least they didn't bill me for it.
My car was there for repair for a week.
My car was there for repair for a week. $2200 later, I picked it up, drove for an hour to my home, and che ckeck engine light came on. I called to ask them if the technician forgot to reset it and they told me that he didn't and I should go back because it might be serious.Another hour back and 30 minutes later, I was told to go back home, everything is fine, the technician forgot to reset the light. At least they didn't bill me for it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
i really like the service department, I have used Anthony
i really like the service department, I have used Anthony Moses as my service advisor, for many years. He has taken good care of me and my trucks. He is very knowledgeable and answers all my questions.
i really like the service department, I have used Anthony
i really like the service department, I have used Anthony Moses as my service advisor, for many years. He has taken good care of me and my trucks. He is very knowledgeable and answers all my questions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great experience with Carlos.
Great experience with Carlos. He was quick with communication and made sure we got the deal done. He made it quick and easy.
Great experience with Carlos.
Great experience with Carlos. He was quick with communication and made sure we got the deal done. He made it quick and easy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Making an appointment was easy.
Making an appointment was easy. They got my truck in for an oil change and back out very fast
Making an appointment was easy.
Making an appointment was easy. They got my truck in for an oil change and back out very fast
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very happy with my visit today at Rockwall Ford.
Very happy with my visit today at Rockwall Ford. Great service friendly atmosphere and the wait was not too long.
Very happy with my visit today at Rockwall Ford.
Very happy with my visit today at Rockwall Ford. Great service friendly atmosphere and the wait was not too long.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very professional especially with the greeting took great
Very professional especially with the greeting took great care of my vehicles and I very on point when asked a question
Very professional especially with the greeting took great
Very professional especially with the greeting took great care of my vehicles and I very on point when asked a question
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The experience was exceptional from start to finish Rocko
The experience was exceptional from start to finish Rocko and Jeremy took very good care of us.
The experience was exceptional from start to finish Rocko
The experience was exceptional from start to finish Rocko and Jeremy took very good care of us.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had an easy time finding the right truck.
I had an easy time finding the right truck. The sales person Jeff was very helpful. Second truck I bought from Rockwall ford. He even worked on his day off.
I had an easy time finding the right truck.
I had an easy time finding the right truck. The sales person Jeff was very helpful. Second truck I bought from Rockwall ford. He even worked on his day off.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Horrible customer service.
Horrible customer service. Do not recommend this dealership at all.. All they care about is money like usual. Once you leave the lot they will not speak to you again.
Horrible customer service.
Horrible customer service. Do not recommend this dealership at all.. All they care about is money like usual. Once you leave the lot they will not speak to you again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Roy, I am sorry that you are having an issue with the store but I cant tell how to help from your post. Please call me @ 972.290.2200 to discuss your concerns. Jeff Hicks General Manager jhicks@Group1Auto.com