Rockwall Ford

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4.6
(1,629 reviews)
Visit Rockwall Ford
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 6:30pm
View all hours
Service Sales
Monday 7:00am–6:30pm 8:30am–9:00pm
Tuesday 7:00am–6:30pm 8:30am–9:00pm
Wednesday 7:00am–6:30pm 8:30am–9:00pm
Thursday 7:00am–6:30pm 8:30am–9:00pm
Friday 7:00am–6:30pm 8:30am–9:00pm
Saturday 7:00am–4:00pm 8:30am–9:00pm
Sunday Closed Closed
New (888) 566-6051 (888) 566-6051
Used (888) 255-3752 (888) 255-3752
Service (972) 200-1896 (972) 200-1896

Inventory

See all 212 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since June 2006.
Our Team Would Like to Welcome You to Rockwall Ford!

At Rockwall Ford we provide our customers with complete satisfaction. Whether they are browsing for a new Ford or currently need servicing for their vehicle or truck our friendly team is standing by to offer their support. We take pride in our community! If you have any questions for us please don't hesitate to ask. Our inventory is available for viewing online as well as information on internet specials we offer on select new Fords and used cars. We proudly serve Rockwall Heath Forney Rowlett Garland Mesquite Sunnyvale and Fate areas.
Shop the Rock for Rock-bottom deals!

Service center

Phone number (972) 200-1896

Service hours

Monday
7:00am–6:30pm
Tuesday
7:00am–6:30pm
Wednesday
7:00am–6:30pm
Thursday
7:00am–6:30pm
Friday
7:00am–6:30pm
Saturday
7:00am–4:00pm
Sunday
Closed

Reviews

4.6
(1,629 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Had a great experience finding my vehicle.

Had a great experience finding my vehicle. The staff was very friendly and trustworthy. They had answered all my questions and I’ll be going back for my next buy

4.0

Hopefully this will be the last time I have to go there

Hopefully this will be the last time I have to go there to have my problem fixed. Philip in the Service department is great.

5.0

Will not buy any of my company cars anywhere else.

Will not buy any of my company cars anywhere else. Service is outstanding and prices are very competitive. John Bower is outstanding with great care and customer service.

5.0

Gary Wells service advisor

Gary Wells is top notch!! Thank you for looking out for me and my service needs fir my mustang

Dealer response

Thank you for your kind words for Gary! We are thrilled that you had a pleasant service visit!

5.0

My salesman JJ made the transaction so simple.

My salesman JJ made the transaction so simple. They delivered the new truck to our company and the process took about 15 min!! Thank you Rockwall Ford for making buying new trucks so simple. Matt Day

Dealer response

Congratulations on your new truck, Matt! Thanks for the review and kind words for JJ. We hope you love your new vehicle for years to come.

5.0

Good Experience

We had to order a vehicle and Rockwall Ford walked us through the process and kept us updated on the progress. The salesman Carl contacted us once it arrived at the dealership and accommodated our needs for the pickup date. Sales manager Karl was also very helpful.

Dealer response

Thank you, Paul! We are thrilled that you had a great car buying experience!

5.0

Don Vest

Great deal on tires and nice people. Facility?s very clean and provides rides to and from facilities

Dealer response

Don, we are very happy we could provide you with a positive experience! We can't wait to see you again, have a great day.

5.0

Rockwall Ford

Our vehicle was in the shop for two weeks. There were several issues to resolve and the availability of parts to fix the problems was a source of contention. Because we had an extended warranty most items were covered including a rent car. Even rent cars were in very short supply. Despite the challenges, Moses, our Service Advisor, handled everything extremely well. Another great experience at Rockwall Ford

Dealer response

Glenn, we're glad to hear you enjoyed your visit. We sincerely thank you for the positive review, and look forward to seeing you again soon!

5.0

Outstanding customer service !!

I ve been a customer for some time and definitely use Rockwall ford for all my vehicles Service advisor Juan Avalo provided friendly and outstanding service

Dealer response

Hi Jim, we are very happy to have provided you with such a positive experience! We hope to see you soon!

1.0

Last visit

After 20 years, our family will no longer visit Rockwall Ford for our car repair and service needs. This is a complete disappointment since the service and convenience in the past had always been great. However, post-pandemic, it has changed from being a dealership with a service center, to now one that seems to only survive off the service dept and more often pushes for overpriced “immediate” need repairs to the point we can no longer support this establishment. While the last two visits were unpleasant, I had hoped they were just a fluke and a run of bad luck. However, the most recent visit proved the final straw in losing all confidence as a customer of the services they provide. After dropping off and explaining the need to have a coolant hose replaced, I was notified $4k in hoses and clamps were required to correct the issue. This was a total lack of respect, providing a quote that should be 50% of the quote at best - a total of nearly $4k in quoted service needs for a few hundred dollars in parts and 3-4 hours of work. This is just the latest in a recent string of overpriced pressure. The visit just prior, I had dropped off for a front brake pad replacement and left with four new rotors and thousands in expenses. The old rotors just could no longer be turned? They had never been turned. I let it slide the first time or two - but no more. I honestly cannot recommend using this shop for really anything going forward. It is unfortunate, but my family (4 cars) as well as the rest of my extended family (another 4-5 cars) will now choose to have our repairs/service provided from other local shops. To add the final salt in wound, when I rejected the service quote and requested to pick up my car, I was charged a $250 “diagnostic” charge to diagnose what I had explained to them was the problem when I dropped off my car. However, I did not mind paying the fee to get my car out of there. This is the last time they’ll advantage of our family.

Dealer response

I apologize that you experienced an issue with your recent service visit. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at jhicks@rockwallford.com. Jeff Hicks General Manager

See all 1,629 reviews