Reviews
Rockwall Ford did an inspection on my vehicle and they
Rockwall Ford did an inspection on my vehicle and they were honest about the issues I had. I already knew about before I arrived. They offered me solutions without being pushy. They completed what I wanted and charged competitive prices.
Rockwall Ford did an inspection on my vehicle and they
Rockwall Ford did an inspection on my vehicle and they were honest about the issues I had. I already knew about before I arrived. They offered me solutions without being pushy. They completed what I wanted and charged competitive prices.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I bought a car & can't get plates & registration.
I bought a car & can't get plates & registration. 2 people told us 3-4 weeks. It's been 4 weeks & they claim another 4 weeks. When I call them they either hang up on me or send me to voicemail & no one calls me back. I bought the car for Uber & can't drive until I get license plates. I'm going to miss 8 weeks of working & dealership is rude, and trys to brush me off. Customer service is terrible. I would never buy another car there. I don't trust them for service. My recommendation is if you want good service this isn't the right dealer for me. They are costing me money each day they won't get my tags. They sure didn't act like this before I wrote them this big check for the car. Very cruddy service in my opinion.
I bought a car & can't get plates & registration.
I bought a car & can't get plates & registration. 2 people told us 3-4 weeks. It's been 4 weeks & they claim another 4 weeks. When I call them they either hang up on me or send me to voicemail & no one calls me back. I bought the car for Uber & can't drive until I get license plates. I'm going to miss 8 weeks of working & dealership is rude, and trys to brush me off. Customer service is terrible. I would never buy another car there. I don't trust them for service. My recommendation is if you want good service this isn't the right dealer for me. They are costing me money each day they won't get my tags. They sure didn't act like this before I wrote them this big check for the car. Very cruddy service in my opinion.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Service was great.
Service was great. Service advisor was great. did the work that was requested and not a bunch of other stuff.
Service was great.
Service was great. Service advisor was great. did the work that was requested and not a bunch of other stuff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very professional and helpful with all of me service
Very professional and helpful with all of me service needs. Service advisor was very attentive as I told her about my situation with my vehicle.
Very professional and helpful with all of me service
Very professional and helpful with all of me service needs. Service advisor was very attentive as I told her about my situation with my vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very easy to get in and out with all info sent promptly
Very easy to get in and out with all info sent promptly from service advisor
Very easy to get in and out with all info sent promptly
Very easy to get in and out with all info sent promptly from service advisor
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My service representative, TK, was outstanding.
My service representative, TK, was outstanding.She assisted with issues and concerns and provided excellent customer service.
My service representative, TK, was outstanding.
My service representative, TK, was outstanding.She assisted with issues and concerns and provided excellent customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Keith was great and got the job done.
Keith was great and got the job done. Total time was great and got a haircut and hamburger at the center next door in record time
Keith was great and got the job done.
Keith was great and got the job done. Total time was great and got a haircut and hamburger at the center next door in record time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Marilyn, we're happy you found our staff to be so supportive during your experience here at Rockwall Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!
Always great.
Always great. Service is prompt and pricing is always in line. No secrete charges are added on. I always highly recommend them to take your car/ truck to
Always great.
Always great. Service is prompt and pricing is always in line. No secrete charges are added on. I always highly recommend them to take your car/ truck to
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Kimberly, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I ordered a car instead of buying off the lot.
I ordered a car instead of buying off the lot... The process took about 18 months which crossed over two model years... So when the original order ran out of time after a year, we had t place another order.. The car did arrive in March from it's original Order date of Sept. of 2023.. Throughout the process Misty and Rob had to be very patient with me though all the questions and inquires I through at them frequently.. When I got the car there was a minor defect related to the paint/coating that they handled promptly.. I would highly recommend Rockwall.. It's my second vehicle I have purchased from.. Will go back if/when I buy my next new Car.
I ordered a car instead of buying off the lot.
I ordered a car instead of buying off the lot... The process took about 18 months which crossed over two model years... So when the original order ran out of time after a year, we had t place another order.. The car did arrive in March from it's original Order date of Sept. of 2023.. Throughout the process Misty and Rob had to be very patient with me though all the questions and inquires I through at them frequently.. When I got the car there was a minor defect related to the paint/coating that they handled promptly.. I would highly recommend Rockwall.. It's my second vehicle I have purchased from.. Will go back if/when I buy my next new Car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Michael, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Bruce Feagin made it pleasure to do business with no high
Bruce Feagin made it pleasure to do business with no high pressure. Finance was adequate
Bruce Feagin made it pleasure to do business with no high
Bruce Feagin made it pleasure to do business with no high pressure. Finance was adequate
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car