Reviews
Gor my car handled in a very reasonable amount of time and let me know the status the whole time. Ask for Merri shes great!
Gor my car handled in a very reasonable amount of time and let me know the status the whole time. Ask for Merri shes great!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Didn’t have an appointment but they were able to get me in and out no problem.
Didn’t have an appointment but they were able to get me in and out no problem.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
This is the second car that we have brought from Group 1 Rockwall Ford. They are our go to and Mr. Morris Carter is our salesman. You cant go wrong with Mr. Carter and Rockwall Ford.
This is the second car that we have brought from Group 1 Rockwall Ford. They are our go to and Mr. Morris Carter is our salesman. You cant go wrong with Mr. Carter and Rockwall Ford.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
The process was great and there was no pressure. Carlos was great to work with!
The process was great and there was no pressure. Carlos was great to work with!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Was late for my oil change appointment at 10 AM but they took my car in. I was out in just over an hour.. Everybody was professional I’ve never seen him.
Was late for my oil change appointment at 10 AM but they took my car in. I was out in just over an hour.. Everybody was professional I’ve never seen him.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Easy to schedule and quick service. No hassle and the advisors are very pleasant to work with.
Easy to schedule and quick service. No hassle and the advisors are very pleasant to work with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Came in for oil change/coolant flush was all taken care in good time. They communicated very well and I?d ask first if I wanted to take care of some other stuff on my car and understood the time I was on.
Came in for oil change/coolant flush was all taken care in good time. They communicated very well and I?d ask first if I wanted to take care of some other stuff on my car and understood the time I was on.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Anthony, thank you for sharing your positive experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Merri provided great service and got everything taken care of in a timely manner. Great service and very friendly. Will use them again in the future
Merri provided great service and got everything taken care of in a timely manner. Great service and very friendly. Will use them again in the future
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kristen, we are very happy we could provide you with a positive experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My service rep, Oscar Gerrard, was exceptional. He kept me informed about the services on my vehicle. His communication level was very professional and made great recommendations for my vehicle. Thank you Oscar Gerrard for your Exceptional Customer Service!! You are appreciated!!
My service rep, Oscar Gerrard, was exceptional. He kept me informed about the services on my vehicle. His communication level was very professional and made great recommendations for my vehicle. Thank you Oscar Gerrard for your Exceptional Customer Service!! You are appreciated!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Loretta, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Rockwall. Please don't hesitate to reach out if there's anything additional we can do for you.
The mobile service department at group 1 Rockwall really saved me in a pinch. I had a hole in my tire and they came and plugged it and took care of my oil change while they were at it. They were able to schedule me in the same day I called. I can?t say enough good things about them.
The mobile service department at group 1 Rockwall really saved me in a pinch. I had a hole in my tire and they came and plugged it and took care of my oil change while they were at it. They were able to schedule me in the same day I called. I can?t say enough good things about them.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jenna, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford of Rockwall. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!