Rockwall Ford

4.7
(2,140 reviews)
Visit Rockwall Ford
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 6:30pm
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Sales Service
Monday 8:30am–9:00pm 7:00am–6:30pm
Tuesday 8:30am–9:00pm 7:00am–6:30pm
Wednesday 8:30am–9:00pm 7:00am–6:30pm
Thursday 8:30am–9:00pm 7:00am–6:30pm
Friday 8:30am–9:00pm 7:00am–6:30pm
Saturday 8:30am–9:00pm 7:00am–4:00pm
Sunday Closed Closed

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New (888) 566-6051 (888) 566-6051
Used (888) 255-3752 (888) 255-3752
Service (972) 200-1896 (972) 200-1896

Inventory

See all 496 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since June 2006.
Our Team Would Like to Welcome You to Rockwall Ford!

At Rockwall Ford we provide our customers with complete satisfaction. Whether they are browsing for a new Ford or currently need servicing for their vehicle or truck our friendly team is standing by to offer their support. We take pride in our community! If you have any questions for us please don't hesitate to ask. Our inventory is available for viewing online as well as information on internet specials we offer on select new Fords and used cars. We proudly serve Rockwall Heath Forney Rowlett Garland Mesquite Sunnyvale and Fate areas.
Shop the Rock for Rock-bottom deals!

Service center

Phone number (972) 200-1896

Service hours

Monday
7:00am–6:30pm
Tuesday
7:00am–6:30pm
Wednesday
7:00am–6:30pm
Thursday
7:00am–6:30pm
Friday
7:00am–6:30pm
Saturday
7:00am–4:00pm
Sunday
Closed

Reviews

4.7
(2,140 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

alarichard@yahoo.com

Good service. Good service. Good service. Good service.

5.0

alarichard@yahoo.com

Good service. Good service. Good service. Good service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Great service

Tina was great and I appreciate your attention to detail. This is the third time I?ve taken my truck in for service, and I will continue to do so I feel very comfortable with the quality service I get

5.0

Great service

Tina was great and I appreciate your attention to detail. This is the third time I?ve taken my truck in for service, and I will continue to do so I feel very comfortable with the quality service I get

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Employee

Employee were very helpful. They were able to have my car ready sooner expected regular

5.0

Employee

Employee were very helpful. They were able to have my car ready sooner expected regular

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're glad to hear that the employees were very helpful and that your car was ready sooner than expected. Providing efficient service is important to us, and we appreciate your positive feedback. Thank you for choosing us, and we look forward to serving you with the same level of excellence in the future. Safe and happy driving!

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4.0

Rocco and Mr.

Rocco and Mr. Moser were great to work with on making the deal I wanted and needed for my budget. I'm happy with the vehicle I bought, still learning all the perks that came with it. Thank you again for making my experience a wonderful one and getting the last vehicle I will buy!

4.0

Rocco and Mr.

Rocco and Mr. Moser were great to work with on making the deal I wanted and needed for my budget. I'm happy with the vehicle I bought, still learning all the perks that came with it. Thank you again for making my experience a wonderful one and getting the last vehicle I will buy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

Great customer service.

Great and professional service.Very clean and comfortable waiting room.

5.0

Great customer service.

Great and professional service.Very clean and comfortable waiting room.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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4.0

Repairs

Wonderful service and great staff. Kept me updated on vehicle repair

4.0

Repairs

Wonderful service and great staff. Kept me updated on vehicle repair

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're thrilled to hear that you had a wonderful service experience and that our staff kept you updated on your vehicle's repair. Providing excellent service and clear communication are priorities for us, and we're glad we met your expectations. Thank you for choosing us, and we look forward to providing you with the same level of care in the future. Safe travels!

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5.0

Great experience at Rockwall

Bruce...you are a great salesman! No pressure, good 'ol country boy vibe! Felt good even over the phone before we got there. Honest and straight to the point.

5.0

Great experience at Rockwall

Bruce...you are a great salesman! No pressure, good 'ol country boy vibe! Felt good even over the phone before we got there. Honest and straight to the point.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Got my oil change at Rockwall Ford.

Got my oil change at Rockwall Ford. Quick, easy, and such a friendly customer service experience.

5.0

Got my oil change at Rockwall Ford.

Got my oil change at Rockwall Ford. Quick, easy, and such a friendly customer service experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Director of security

I recently had the pleasure of working with Gerald, a service advisor at Ford, and I must say, the experience exceeded all my expectations. From the moment I walked into the service center, Gerald greeted me with a warm smile and a genuine willingness to assist. Gerald's professionalism and knowledge were evident from the start. He took the time to listen attentively to my concerns about my Ford vehicle, patiently answering all my questions and addressing each issue with precision. His expertise was truly impressive, and I felt reassured knowing that my car was in capable hands. What truly set Gerald apart was his exceptional customer service skills. He went above and beyond to ensure that I was completely satisfied with the service provided. He kept me informed every step of the way, providing regular updates on the status of my vehicle and offering transparent explanations of the repairs needed. Moreover, Gerald demonstrated a remarkable level of empathy and understanding, acknowledging the inconvenience of having my car serviced and doing everything in his power to minimize any disruption to my schedule. His dedication to customer satisfaction was evident in every interaction, making the entire process smooth and stress-free. Overall, my experience with Gerald as my Ford service advisor was nothing short of outstanding. His professionalism, expertise, and commitment to excellence truly set him apart. I would highly recommend Gerald to anyone in need of automotive service, as he exemplifies the highest standards of quality and customer care. Thank you, Gerald, for your exceptional service!

5.0

Director of security

I recently had the pleasure of working with Gerald, a service advisor at Ford, and I must say, the experience exceeded all my expectations. From the moment I walked into the service center, Gerald greeted me with a warm smile and a genuine willingness to assist. Gerald's professionalism and knowledge were evident from the start. He took the time to listen attentively to my concerns about my Ford vehicle, patiently answering all my questions and addressing each issue with precision. His expertise was truly impressive, and I felt reassured knowing that my car was in capable hands. What truly set Gerald apart was his exceptional customer service skills. He went above and beyond to ensure that I was completely satisfied with the service provided. He kept me informed every step of the way, providing regular updates on the status of my vehicle and offering transparent explanations of the repairs needed. Moreover, Gerald demonstrated a remarkable level of empathy and understanding, acknowledging the inconvenience of having my car serviced and doing everything in his power to minimize any disruption to my schedule. His dedication to customer satisfaction was evident in every interaction, making the entire process smooth and stress-free. Overall, my experience with Gerald as my Ford service advisor was nothing short of outstanding. His professionalism, expertise, and commitment to excellence truly set him apart. I would highly recommend Gerald to anyone in need of automotive service, as he exemplifies the highest standards of quality and customer care. Thank you, Gerald, for your exceptional service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Rockwall Ford and Simone

Everyone at Rockwall Ford was great and Simone went far and beyond what I was expecting . Rockwall Ford is my go to place now.Thank you all for making my car purchase fun and enjoyable . Sincerely, Melissa Horn

5.0

Rockwall Ford and Simone

Everyone at Rockwall Ford was great and Simone went far and beyond what I was expecting . Rockwall Ford is my go to place now.Thank you all for making my car purchase fun and enjoyable . Sincerely, Melissa Horn

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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