AutoNation Ford Frisco

sold my pickup to dealer they said they would send me check in few days that was about 8 days ago i call they say will call you back but that don't happen... it seems they have stolen my pickup i'm talking about 39,000.00 they owe me i signed over title with trust dumb me never again will i trust dealer

We dropped one of our cars at Autonation-Frisco service department on 12/13/19 for a manufacture repair, that we were told would take week and half. After... receiving not one follow up call from serv dept two was later, I called and was told my advisor dropped the ball and no one has picked up the work order. Long story short after several very frustrating phone calls with the service dept (who treats consumers as if we’re in the wrong for entrusting this establishment with our property) the car was not completed until 1/6/19. The car is STILL making the same exact transmission noise when we dropped it off. They repaired this car in one day and not only is not repaired properly, but the brakes are now rusted for the car sitting a month. Will never use Auto nation Frisco for anything ever again. Funny thing is three coworkers reported bad experiences they had at this very same place

I have now bought 3 cars from AutoNation Ford. Every experience has been superb. Tom is one of the best sales rep I have ever dealt with. Ford could not... have a more professional person on staff.

Great service - Joe gave me wonderful service! I will be back the next time.

Dealer wrote a reply to my review saying that the general manager would like to speak with me so I called the number that they put at the bottom which... is just a general number going straight to the dealership but I’ve been having problems with what is going to get me nowhere because I’ve already spoken with the general manager one time and he said that he would come switch out the car but that was over a month ago and have not been able to get in touch with him cents so it’s all xxxxxxxx giving me the runaround and this is ridiculous

I have no problem with the sales staff. My problem is with the product. I think that if you pay over $40,000 for an automobile it should be trouble free.... Garage door opener cannot be programmed to work and I live over sixty miles from the dealer. No answer from dealership so what do I do? This is just one of my problems.

The worst service experience I have ever had. This was the worst servive I have ever had. No communication , no one would answer the phone. When... I ask to speak to a manger , I was ignord and never had the chance address my issues before I picked up my vehicle. I would strongly recommand anyone consider a different dealer for your servive needs.

I am pleased with the service they provided and the quick turnaround.

Great customer service, no pressure. The only wait I had was because I'm too picky. They had to pick up the car from another dealer to get me the one I... wanted.

Were not supposed to rotate tires and did even when work order told them not to increasing the wait time by double. Second time this has happened