AutoNation Ford Frisco

Greg the customer service representative was pleasant,courtesy and helpful. He treated me with upmost respect and kindness. I would recommend everyone I know to go to ford nation for the service they provided me. I mean Greg made me feel special and appreciated and went out his way to make my wait time pleasant. He get a 5stars from me.

My Service Tech's name is Waldo and he was really great to work with, kept me informed of the progress of the work being done.

I took my Bronco in for service today as a walk-in and had an excellent experience. Naomi Romano went above and beyond to ensure my repair was completed the same day, kept me well-informed throughout the process, and recommended a service to prevent my battery from having the same problem again. She also arranged a complimentary ride home and coordinated valet service to return my vehicle after the repair. Everything was seamless, and the repair was covered under warranty. I highly recommend Naomi and AutoNation Frisco for car service needs.

Bought a car. Took over 3 weeks to receive car. On top of that the license bracket for license plate was missing and they didn?t want to reimburse the $84 dollars as i went to local dealership in tx to purchase it. Then to find out they aren?t going to reimburse me for the license bracket. They make a ton of money and can?t make one thing right. I won?t do business with them ever Again

Brought vehicle in with battery issue, under warranty. I was told about 1.5 hour wait to test and replace battery. 3 hours later, still sitting at the dealership waiting for them to complete testing the battery. No idea how much longer the wait will be. Seeing how the service department operates, I'll never buy a vehicle here nor will I come here for service. Asset. Manager said if they replace the battery they'll have to charge me $300+ for a new battery. So not willing to do anything to satisfy me. If you buy here, you can be miserable too!

I paid $20k over sticker for my Raptor R which was a little hard to stomach, but other than that, the buying and checkout was pretty easy.

Trinity, my service person was super nice. They actually worked around my schedule. very easy to work with. Also had a loaner car for me

This was one of the worst leasing experiences I’ve had. The original Mustang I arrived to test drive had a check engine light on with fewer than 100 miles, so I was shown what the sales staff described as an equivalent vehicle. I was told it was the same car I drove, just without the Brembo brakes. After driving it off the lot and reviewing it more closely, I discovered it does not have the performance package at all and is not comparable to what was represented. The window sticker was repeatedly missing throughout the process, which should have been a red flag. The finance manager also misled me regarding GAP insurance, stating it was not available through Ford and that I needed to purchase theirs. That information later turned out to be false. After driving the car home, I checked the engine oil and found essentially no oil in the vehicle, which is extremely concerning on a brand-new lease. The engine bay looked like a car with 100k miles on it not 50 so I immediately had the car towed back to the dealership. At that point, I was forced to rely on the same dealership that had already misrepresented multiple aspects of the deal to tell me everything was “fine" and the engine bay was the result of rodents despite having the car in my possession for only a day. Ford offered no meaningful assistance or support and just echoed what came from Autonation which was "your screwed." Additionally, the aftermarket tint I was required to purchase was scratched and poorly installed which just added to my frustrations. Once the lease paperwork is signed, you are effectively stuck, regardless of the condition of the vehicle or the issues discovered afterward. You have very little recourse and are entirely at the mercy of the dealership. Choose your dealership wisely and pay attention to their reviews. When you see responses like you do from AutoNation which are the same generic response to every bad review that should be your biggest Telltale sign that a dealership could care less about you.

Recently I have battery replace for my ford edge and been very happy with customer service. So profesional and nice Thank you

Amazing experience. Great sales person, finance team, sales manager, and general manager. Thanks again AutoNation Ford Frisco!