Bill Utter Ford

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4.9
(3,970 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–3:00pm
Sunday Closed Closed
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Inventory

See all 599 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since September 2005.
In 1956 Bill Utter Sr and his wife Virginia opened the doors to their new Ford dealership in downtown Denton and began a new family tradition - a tradition of offering the best Ford products and services to North Texas families.

In the early days they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect as they would any friend. Many of those customers did become lifelong friends and so the days turned into years and the business grew from one referral to another to serve generations.
Utterly Affordable Since 1956

Service center

Phone number (888) 430-0160

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–3:00pm
Sunday
Closed

Reviews

4.9
(3,970 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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4.0

Cold rainy day & they let my vehicle with leather

Cold rainy day & they let my vehicle with leather interior sit outside with window down & I did not roll it down. They also didn't put any seat protection over my leather seat. Asked service rep for my cabin air filter that was being changed out. Rep said he would take pic & send me. It's now next day & after texting rep to send pic, I still have no pic.

4.0

Cold rainy day & they let my vehicle with leather

Cold rainy day & they let my vehicle with leather interior sit outside with window down & I did not roll it down. They also didn't put any seat protection over my leather seat. Asked service rep for my cabin air filter that was being changed out. Rep said he would take pic & send me. It's now next day & after texting rep to send pic, I still have no pic.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Richard - We take customer satisfaction seriously and it's disappointing to read about your experience. Would you be willing to reach out to me directly? I'd like to see if there is anything that I can do to help here. Thank you, Perry Eggleston - Service Director - 940-321-7442

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5.0

Quick turnaround.

Quick turnaround. Enjoy working with Eddie Church each and every time. Too bad Ford can’t get it right with their trucks.

5.0

Quick turnaround.

Quick turnaround. Enjoy working with Eddie Church each and every time. Too bad Ford can’t get it right with their trucks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback and are glad to know Eddie has been helpful during each of your visits at Bill Utter Ford. We're always here for you if you'd like to discuss your experience with Ford Trucks further.

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5.0

Bill Utter has provided excellent service and sales

Bill Utter has provided excellent service and sales experience for my new vehicle purchase. The sales experience was seamless.

5.0

Bill Utter has provided excellent service and sales

Bill Utter has provided excellent service and sales experience for my new vehicle purchase. The sales experience was seamless.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Melissa, we're so glad to know your new vehicle purchase at Bill Utter Ford was seamless and excellent. Thanks for sharing this positive feedback! Enjoy every mile in your new purchase!

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5.0

Prompt friendly service.

Prompt friendly service. The car wash really compliments their customer service. With great service they will only get busier

5.0

Prompt friendly service.

Prompt friendly service. The car wash really compliments their customer service. With great service they will only get busier

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad to know you appreciated our prompt and friendly service at Bill Utter Ford, as well as the complimentary car wash! We look forward to serving more customers like yourself. Thanks for your review!

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5.0

Great people, Excellent service.

Great people, Excellent service. Great communication. Heck, even the coffee is good :) Bill Utter is the best!

5.0

Great people, Excellent service.

Great people, Excellent service. Great communication. Heck, even the coffee is good :) Bill Utter is the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to know you enjoyed the service and coffee at Bill Utter Ford! Thanks for your kind words, we appreciate it. Hope to see you again down the road for any of your future needs!

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5.0

After initial inspection, it was determined a

After initial inspection, it was determined a replacement part needed to be ordered. They kept me informed on parts arrival and when the vehicle would be ready

5.0

After initial inspection, it was determined a

After initial inspection, it was determined a replacement part needed to be ordered. They kept me informed on parts arrival and when the vehicle would be ready

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Mitchell, it's great to know that our team at Bill Utter Ford kept you updated throughout the process. We appreciate your patience and positive feedback!

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5.0

They always treat you with professional service.

They always treat you with professional service. They are very time conscious, and efficient about getting your car serviced on time and properly. I would truly recommend them to a friend.

5.0

They always treat you with professional service.

They always treat you with professional service. They are very time conscious, and efficient about getting your car serviced on time and properly. I would truly recommend them to a friend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad to know you had a positive experience with our service team at Bill Utter Ford. We appreciate your recommendation and look forward to helping you out in the future!

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5.0

Everyone is great there.

Everyone is great there. They are professional. They're kind and they get the job done right?

5.0

Everyone is great there.

Everyone is great there. They are professional. They're kind and they get the job done right?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks a ton for your feedback and support! The team at Bill Utter Ford looks forward to serving you for miles to come - drive safely!

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5.0

As far as I can tell, they took care of everything that I

As far as I can tell, they took care of everything that I brought the vehicle in for

5.0

As far as I can tell, they took care of everything that I

As far as I can tell, they took care of everything that I brought the vehicle in for

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting Bill Utter Ford with your business!

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5.0

Had great service service.

Had great service service.Thanks to Greg Hall it all set up for me. Thanks again

5.0

Had great service service.

Had great service service.Thanks to Greg Hall it all set up for me. Thanks again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your confidence in Greg and Bill Utter Ford, and for your business. We are grateful to have you as a customer, Anthony!

Consumer response

Thank again Greg, for your service

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