Reviews
Write a reviewCold rainy day & they let my vehicle with leather
Cold rainy day & they let my vehicle with leather interior sit outside with window down & I did not roll it down. They also didn't put any seat protection over my leather seat. Asked service rep for my cabin air filter that was being changed out. Rep said he would take pic & send me. It's now next day & after texting rep to send pic, I still have no pic.
Cold rainy day & they let my vehicle with leather
Cold rainy day & they let my vehicle with leather interior sit outside with window down & I did not roll it down. They also didn't put any seat protection over my leather seat. Asked service rep for my cabin air filter that was being changed out. Rep said he would take pic & send me. It's now next day & after texting rep to send pic, I still have no pic.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Richard - We take customer satisfaction seriously and it's disappointing to read about your experience. Would you be willing to reach out to me directly? I'd like to see if there is anything that I can do to help here. Thank you, Perry Eggleston - Service Director - 940-321-7442
Quick turnaround.
Quick turnaround. Enjoy working with Eddie Church each and every time. Too bad Ford can’t get it right with their trucks.
Quick turnaround.
Quick turnaround. Enjoy working with Eddie Church each and every time. Too bad Ford can’t get it right with their trucks.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback and are glad to know Eddie has been helpful during each of your visits at Bill Utter Ford. We're always here for you if you'd like to discuss your experience with Ford Trucks further.
Bill Utter has provided excellent service and sales
Bill Utter has provided excellent service and sales experience for my new vehicle purchase. The sales experience was seamless.
Bill Utter has provided excellent service and sales
Bill Utter has provided excellent service and sales experience for my new vehicle purchase. The sales experience was seamless.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Melissa, we're so glad to know your new vehicle purchase at Bill Utter Ford was seamless and excellent. Thanks for sharing this positive feedback! Enjoy every mile in your new purchase!
Prompt friendly service.
Prompt friendly service. The car wash really compliments their customer service. With great service they will only get busier
Prompt friendly service.
Prompt friendly service. The car wash really compliments their customer service. With great service they will only get busier
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know you appreciated our prompt and friendly service at Bill Utter Ford, as well as the complimentary car wash! We look forward to serving more customers like yourself. Thanks for your review!
Great people, Excellent service.
Great people, Excellent service. Great communication. Heck, even the coffee is good :) Bill Utter is the best!
Great people, Excellent service.
Great people, Excellent service. Great communication. Heck, even the coffee is good :) Bill Utter is the best!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to know you enjoyed the service and coffee at Bill Utter Ford! Thanks for your kind words, we appreciate it. Hope to see you again down the road for any of your future needs!
After initial inspection, it was determined a
After initial inspection, it was determined a replacement part needed to be ordered. They kept me informed on parts arrival and when the vehicle would be ready
After initial inspection, it was determined a
After initial inspection, it was determined a replacement part needed to be ordered. They kept me informed on parts arrival and when the vehicle would be ready
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mitchell, it's great to know that our team at Bill Utter Ford kept you updated throughout the process. We appreciate your patience and positive feedback!
They always treat you with professional service.
They always treat you with professional service. They are very time conscious, and efficient about getting your car serviced on time and properly. I would truly recommend them to a friend.
They always treat you with professional service.
They always treat you with professional service. They are very time conscious, and efficient about getting your car serviced on time and properly. I would truly recommend them to a friend.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know you had a positive experience with our service team at Bill Utter Ford. We appreciate your recommendation and look forward to helping you out in the future!
Everyone is great there.
Everyone is great there. They are professional. They're kind and they get the job done right?
Everyone is great there.
Everyone is great there. They are professional. They're kind and they get the job done right?
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks a ton for your feedback and support! The team at Bill Utter Ford looks forward to serving you for miles to come - drive safely!
As far as I can tell, they took care of everything that I
As far as I can tell, they took care of everything that I brought the vehicle in for
As far as I can tell, they took care of everything that I
As far as I can tell, they took care of everything that I brought the vehicle in for
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting Bill Utter Ford with your business!
Had great service service.
Had great service service.Thanks to Greg Hall it all set up for me. Thanks again
Had great service service.
Had great service service.Thanks to Greg Hall it all set up for me. Thanks again
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your confidence in Greg and Bill Utter Ford, and for your business. We are grateful to have you as a customer, Anthony!
Thank again Greg, for your service
