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Reviews

Average Ratings

4.1
Average based on 29 reviews.
  • Great Service, Friendly, Helpful

    We wanted an F-150, but weren't sure if we could afford it. After speaking with Ray Travino he was able to get it into our price range. He was ver...

    Dealer Response

    We sure do like happy customers around here! Welcome to the family!!!


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    We wanted an F-150, but weren't sure if we could afford it. After speaking with Ray Travino he was able to get it into our price range. He was very friendly and explained everything to us so we could fully understand what we were getting and what we were paying. Also after we purchased the truck he got in and showed us how to use all the different options the truck offered. Very pleased!

    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    We sure do like happy customers around here! Welcome to the family!!!


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  • They treated me like royalty

    I can honestly say that Bill Utter Ford has earned my respect. I came in as a first time car buyer with no credit history and was made the deal o...


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    I can honestly say that Bill Utter Ford has earned my respect. I came in as a first time car buyer with no credit history and was made the deal of a lifetime. I had heard good things about them, but I didn't know quite what to expect and had had a less than endearing experience with a used lot I visited a couple weeks earlier. Toronto Spikes, the salesman I worked with, was very friendly and extremely helpful. I gave him my budget and preferred payment range, and he worked with it. He somehow managed to shave over $2000 off the list price for a car in great condition in an effort to put it inside my budget. I got a good, low mileage, late-model vehicle for an unbelievable price with fantastic customer service. No one at the dealership was pushy, rude, or ever tried to talk me into something I couldn't do or afford. I can't believe how easy it was to bring in a co-signer and get financed, considering the other dealership wouldn't even consider talking to me about financing after my mechanic made the salesman agree to replace a mismatched tire and fix an alignment issue before I purchase the car. After buying the vehicle, I checked for some routine maintenance I was likely to have to do soon and often isn't done when a dealership brings a car on the lot. I was pleasantly surprised to find that my air filter, due for replacement within the next few thousand miles, had already been replaced. The attention to detail is what makes this dealership so great.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • REALLY NICE!!

    I wanted a new Mustang Adam Russell did his best to find what I wanted but didn't have it in his inventory. Just the perfect one with the combin...


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    I wanted a new Mustang Adam Russell did his best to find what I wanted but didn't have it in his inventory. Just the perfect one with the combination of packages and color. I did locate it on a competitors lit and Adam told me Actually that's a really good deal you should try and do get it. No pushing no fussing. Wished me good luck and said hope to help you in the future. I don't even want to go to that other dealership now. But I do want that car

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great srevice

    Over the years I have bought five new cars from Bill Utter Ford. During this time I have had my cars serviced at Bill UtterFrod, they have a great...


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    Over the years I have bought five new cars from Bill Utter Ford. During this time I have had my cars serviced at Bill UtterFrod, they have a greatservice dept. the service writer I have used is Lee Trunick,he always has given me great advice on what service needs to be performed. If you need your car or truck serviced go see Lee at Bill Utter Ford.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Fantastic service from Lee Trunick

    My daughter and I always go to Bill Utter Ford for the 3 trucks we have. Lee Trunick always helps us and provides us with great service that we ca...


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    My daughter and I always go to Bill Utter Ford for the 3 trucks we have. Lee Trunick always helps us and provides us with great service that we can rely on. We would never take our vehicles anywhere else.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Worked hard to fix my car

    After taking my car back to them for a very difficult issue. The team worked hard to make sure they got the job done. They made sure I had a loner...

    Dealer Response

    Thanks for the kind words Byron! We appreciate your business and the opportunity to serve you in the future.


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    After taking my car back to them for a very difficult issue. The team worked hard to make sure they got the job done. They made sure I had a loner car and checked on me at least every other day. I would say this Is a good place to take your car cause they stand up for there reputation and value there work.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for the kind words Byron! We appreciate your business and the opportunity to serve you in the future.


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  • Made my car worse

    Took my car in to get slow leak repaired. After 3days I get it back to see they not only didn't fix it but mad the leak worse. This is a 2014 fusi...


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    Took my car in to get slow leak repaired. After 3days I get it back to see they not only didn't fix it but mad the leak worse. This is a 2014 fusion so not a old car. And then ask me on Fri. to come in on a Mon to get it looked at again, not Oh come on in today or Sat since we screwed up. But Monday. #lame

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Long Range Shopping

    Ayron Stinson was very helpful to find the pick up I was searching for purchase. I would have purchased from Utter Ford if they had not been 5 hou...

    Dealer Response

    Thanks for the positive review! We appreciate you giving us a chance to earn your business.


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    Ayron Stinson was very helpful to find the pick up I was searching for purchase. I would have purchased from Utter Ford if they had not been 5 hours from me. My interaction with them was all by email, and they were available but not overly bothersome. Thanks Ayron!

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thanks for the positive review! We appreciate you giving us a chance to earn your business.


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  • Mr Caballero

    Good Place...East access .. Didn't have my car ..But worth the trip .

    Dealer Response

    Thanks Mike, sure hope we can earn your business next time. In your honor a little poem!Roses are red violets are blue next time Mike we will find...


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    Good Place...East access .. Didn't have my car ..But worth the trip .

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thanks Mike, sure hope we can earn your business next time. In your honor a little poem!Roses are red violets are blue next time Mike we will find that car for you.


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  • Terrible service

    Went in for help and all I received was horsing around, and making jokes. I will never return.

    Dealer Response

    Heather, we're disappointed to hear about your experience with our service department. We value your opinion and would like the opportunity to dis...


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    Went in for help and all I received was horsing around, and making jokes. I will never return.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Heather, we're disappointed to hear about your experience with our service department. We value your opinion and would like the opportunity to discuss the situation further with you. Please give Craig Bowen a call at 940-321-7510 at your earliest convenience.


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