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Bill Utter Ford

(4,465 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 12:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2026 consumer dealer award
View 7 awards
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,465 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Phil did an amazing job, he was clear with communication

Phil did an amazing job, he was clear with communication without the extra fluff. He listened to my request and completed them all in a timely fashion.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Phil went out of his way to help accommodate us, we had

Phil went out of his way to help accommodate us, we had to drive from out of town to purchase our vehicle and we were on a time crunch, racing against the clock to get the car inspected, Phil put new tires on it for us and helped us every step of the way. He was very professional, honest, helpful and accommodating - and he helped my wife and I secure the car we wanted! I highly recommend working with Phil, and I am grateful we got to work with him. Even when we had questions, he listened to us politely and was very straight with us. I like his intentionality and helpfulness! Thanks Phil!!!

Rating breakdown (out of 5):
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Buying process
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5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I came to test drive the Raptor R on the lot.

I came to test drive the Raptor R on the lot. Phil greeted me very well, answered all of my questions. I was impressed with the continued professionalism throughout the test drive as well as the sale itself when I returned the next day to buy it. It was one of the easiest transactions Ive ever had buying a vehicle. Phil and the dealership did a great job throughout and I would highly recommend them to anyone needing a vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

When it comes to sales in finding you what you need or

When it comes to sales in finding you what you need or want, they don’t come any better than Phill. He doesn’t just listen to you, but he actually hears what you’re saying. And then he goes to work to find you what you need. Phill is our go to guy! We have bought about 10 cars from him now he’s the only one we trust.

Rating breakdown (out of 5):
Customer service
Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Bill Utter was clean, cool, and everyone was very

Bill Utter was clean, cool, and everyone was very friendly. Big fan of what they have to offer.

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My husband drives a Ford and he comes here, I do not.

My husband drives a Ford and he comes here, I do not. Until now. I purchased a new EV vehicle and came to charge. The last time I was here everything was great, today RFID readers were not working, the chargers were. I called inside and a very pleasant young lady said someone would be right out. I was fortunate enough to get David Ahrens, the service manager. We fiddled with it a bit with no luck. He went in and came back with an RFID card. He used it and away it went. He apolgized for the problem and said the charge was on them! Thank you David, you turned an unhappy morning into a great day!!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review! We’re so glad our team was able to step in, get the charger working, and turn a frustrating morning into a great one. We’re happy we could help make your EV charging experience a little easier! Thank you for choosing Bill Utter Ford!

Phil at Bill Utter Ford made this an easy, honest buying

Phil at Bill Utter Ford made this an easy, honest buying experience. Fair pricing, quick communication, and delivered exactly what was promised. Highly recommend!

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words! We’re thrilled to hear Phil made your experience easy and straightforward. We truly appreciate your trust in Bill Utter Ford and your recommendation. We hope you’re loving your new vehicle!

I purchased my truck from this dealership on April 11,

I purchased my truck from this dealership on April 11, 2026, and as of July 31, 2026, I still have not received my registration sticker. In early June, I called to ask about the delay and was told the dealership was still waiting on the out-of-state title and that it should only take a few more weeks. Nearly two months later, I called again and was told by the CFO, Yolanda, that they still do not have the title. During that conversation, I asked several reasonable questions: * Did the dealership have the legal ability to sell me the truck without having the title? Her response was, “I’m not sure.” * What am I supposed to do if I’m pulled over for not having a current registration sticker? Again, “I’m not sure.” * If I decided to pay off my loan today, would there even be a title available? Her response was, “Correct, that would be a problem.” Because I wasn’t getting answers over the phone, I went to the dealership in person and asked for documentation showing that the out-of-state title had been requested. They were unable to provide any proof. At this point, I have an $80,000 truck that I cannot properly register, there is no clear timeline for resolving the issue, and no one at the dealership has been able to provide meaningful answers or documentation. The lack of communication, accountability, and transparency has been extremely disappointing. I understand that title delays can happen, but after more than three months, I expected honest communication, documentation showing progress, and a clear plan for resolving the issue. Unfortunately, I have received none of those.

Rating breakdown (out of 5):
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1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I was helped by Phil Tysinger and he made the experience

I was helped by Phil Tysinger and he made the experience so quick and easy as someone who’s never purchased a car before.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your experience! We’re thrilled to hear that Phil made your first car-buying experience quick, easy, and stress-free. Congratulations on your new vehicle, and thank you for choosing Bill Utter Ford!

Best experience buying a car hands down!

Best experience buying a car hands down!! I am active duty mil and was needing to quick turn a purchase of a car for my wife while geographically separated during a family crisis. Mr. Phill T. (aka Dr Phil) went above and beyond to assist me and my family and can’t thank him enough! 10/10 highly recommend. Kudos Dr. Phil 🙌🏼🙌🏼

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing this! We’re incredibly grateful that Phil was able to make the process as smooth and stress-free as possible during such an important time for you and your family. We truly appreciate your kind words, your service, and your 10/10 recommendation! We’ll be sure to pass along the kudos to “Dr. Phil”!