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Bill Utter Ford

(4,379 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 12:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,379 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Bill Utter is the ultimate in customer satisfaction and...

Bill Utter is the ultimate in customer satisfaction and service. Doyle Chaffin, Carl Anderson, Denise Wolfe and Eddie Church makes sure we are always top priority and awesome to work with. You can't go wrong with purchases and service at Bill Utter Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

One of the easiest, most professional, negotiations we...

One of the easiest, most professional, negotiations we have ever received and its what made our decision easy to go with therm. Otherwise, we had another car in mind with another dealer! They also went above and beyond in trying to save us money too when they helped us obtain Ford's Military discount.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service was timely and communication was excellent. Tony...

Service was timely and communication was excellent. Tony the agent supporting us was cordial and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The people were nice and everything went smoothly. The...

The people were nice and everything went smoothly. The car was clean and my questions were answered very well.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Salesman Roberto was fantastic! He wasn't pushy at all....

Salesman Roberto was fantastic! He wasn't pushy at all. There was no waiting up there for hours, paperwork was ready on arrival and everyone was very pleasant. Thank you! Best car buying experience to date

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

It's s hit and miss with service center. First few times...

It's s hit and miss with service center. First few times I have been there to get oil change package it was great but the last two times several things were missed and I was not very happy when I left

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service from everyone. Elante Smith, Eddie...

Excellent service from everyone. Elante Smith, Eddie Sanchez, Claire Jimenez, Jacob Freeman and Doyle Chaffin were knowledgeable, helpful, kind, and courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Bill utter ford has now provided my second car to me and...

Bill utter ford has now provided my second car to me and happy to say it’s a Ford F-150 and could not be happier about it and how Cory helped me the process so easy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I have coming here for years. Every visit is an...

I have coming here for years. Every visit is an enjoyable experience. Truly a great team at Bill Utter!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I always get excellent service at Bill Utter Ford. The...

I always get excellent service at Bill Utter Ford. The service department staff are very good about communicating what is being done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.