Reviews
I had a great experience with this dealership till I got
I had a great experience with this dealership till I got to the financial kid. I told him 3 times I did not want their warranty we signed paperwork on a screen. To be honest thought numbers were too night. However, I did not see paperwork till today. They charged me $4500.00 for warranty which matched my down payment. To be fair I did not discover this till 9 months later as paperwork was done on digital screen folded put in envelope. What makes me mad is That I said repeatedly I did not want. Guys look at your paperwork very careful they will screw you! No way warranty matches my downpayment.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Gavin, I'm sorry to hear about the misunderstanding with the warranty. We strive for clear communication and it sounds like we missed that here. Please reach out so we can address this issue directly and find a resolution together. Thank you, Chris Miller - GM - 940-321-7402
Quick and easy to work with.
Quick and easy to work with. Logan was an awesome salesperson. Everyone we worked with was great!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are glad to hear that Logan and the team made your purchasing experience easy and efficient. Thank you for choosing Bill Utter Ford!
Cory Cuellar took such good care of me.
Cory Cuellar took such good care of me. Literally everything but the signing and test driving was done via phone. He was very courteous, patient and kind. I greatly appreciate all of his help.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear Cory provided excellent service and made the process smooth for you at Bill Utter Ford. Thanks for sharing your experience!
I absolutely loved the service that Cory provided for me
I absolutely loved the service that Cory provided for me ! He was so helpful and gave me all the information on my new Ford Bronco! I’m so in love with my car I can’t express how much I appreciate you Cory and Bill Utter Ford !!! Thanks again!!!🤗
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to know that Cory was able to provide you with the excellent experience we strive for. We hope you enjoy your new Ford Bronco as much as we enjoyed assisting you at Bill Utter Ford!