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Susan Schein Automotive

(905 reviews)
Visit Susan Schein Automotive
Sales hours: 9:00am to 6:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2023 consumer dealer award
View 5 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
(205) 564-3166 (205) 564-3166

Reviews

(905 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Susan Schein Automotive from DealerRater.

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Awsome

The staff was helpful and did a great job putting us in the suv that we wanted at a great price .thanks very much.hassle free buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

So So

Only given one key to my vehicle after everything was done. First time in my life that I bought a new car and they didn’t fill the tank up with gas. Had to remind the finance person what was agreed on when signing papers. Started out great ended so so.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

I would shop there again

The people were friendly at Susan schein. They were supposed to fill the tank with gas and only filled it 3/4ths full instead of full. Disappointing they didn't do what they said they would do. I would buy from them again but would double check their promises.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

BLESSED!! AWESOME!! HAPPY!!

THE CAR PREACHER - AWESOME AT SUSAN SCHEIN.!!!! WORKS TO SEAL THE DEALS.. . YOU WALK IN WITH OLD KEYS AND WALK OUT WITH NEW KEYS... AMEN!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

BLESSED!! AWESOME!! HAPPY!!

The Car Preacher at Susan Schein works diligently for you. Missing nothing. YOU WALK IN WITH OLD KEYS. YOU WALK OUT WITH NEW KEYS AMEN!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Car preacher

Carl was such a major help. He went above and beyond to help us get a fantastic car. I would 100% recommend Carl when looking for a car here! He was very personable, funny, and extremely carin and not at all pushy. He was more than just a sales man. He took great care of us and we are so thankful!! He definitely deserves way more than 5 stars!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Awesome

My second car from there. First car repaired my credit . Second car was outstanding deal. I will definitely recommend your dealership to anyone looking for a great car at a deal. And I will be back for number 3. Thanks Carl Rawls for all your help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

My truck trade

I contacted Carl by phone as I had found a hard to find truck on their internet inventory, I drove two hours and was not disappointed. Carl was super friendly and made me feel welcomed and at home there. He was very attentive to my questions and if he didn’t know the answer he got others on it. We actually had a lot of laughs together- something pretty rare at a car buying excursion.The entire staff just seemed like good folks. In addition to Carl, a special thank you to Daniel in the service department. Great job guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

AMAZING

Georgina was an amazing sales woman ! She was patient with us and helped us in every way she could ! She got us into the car that we wanted and kept it within our budget !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great and not a lot of waiting!

Henry Corley went above and beyond to handle our process of buying our van. He worked great and didn’t kill a lot of time. Everyone there was as nice as could be. We feel we were treated nice and fair. And Susan Schein is a very nice lady. We very happy with our deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.