Legacy Ford

This dealership is not worried about customer service and very dishonest be careful they will screw you over and do not care about the way their employees treat people

I’ve brought my truck here for six oil changes and I feel like the quick lane service department really tried to insult my intelligence. After I brought my truck in for service my skid pan came off from a screw. When I looked under the truck I noticed that it looked like it was over tightened. I am also a service manager at a different shop so I asked three of my diesel techs for there opinions and they all told me it’s over tightened. I brought it back to Legacy and Jack, the guy over that department, said it was actually loose and he was able to take it off with his fingers. I find that so insulting because now there’s either two things going on. One they aren’t torquing correctly or two they finger tightening everything. I’m done coming here. Take accountability for your own actions instead of making excuses.

FALSE ADVERTISING. KIM THE MANAGER CHANGED THE PRICE ONCE IT WAS AGREED ON. SHE DECIDED IT WAS WORTH $5000 OVER LIST. SCAM ARTIST.STAY AWAY FROM THIS DEALERSHIP

I wish I read these reviews before taking my vehicle to get a simple signal light changed. This was my worst Ford Dealership experience ever, and I only went in for a light bulb change. The service department is unprofessional, deceptive & greedy. The service department broke my rear light casing on my 2007 on Lincoln Navigator while changing my rear signal lights on 6/21/2023, then they had the audacity to put clear tape on it to hold it in place. The female Service agent says it was rusted the reason for it breaking and proceeds to provide me with a price of $300 per light if I want to get it repaired. Totally unacceptable, I brought my vehicle in without any damages to the area of service and had to depart with tape on my vehicle. When I asked for the GM she said he is out of the country, I asked who was in charge and empowered to make decisions to assist the CUSTOMER, she said Justin, but he is out until Tuesday. I will be calling Justin on Tuesday to see how they're going to rectify this situation because the damages to my vehicle falls in them. They should have never proceeded with service if they couldn't remove the light casing to change the bulb, they made this decision on their own to do so.

I had my vehicle serviced at this location on May 24, 2022. I brought my vehicle in on May 23, 2022. Although the service was met with speed, the customer service was below satisfactory. I gave my 2014 Explore to a JD Daugherty; he informed me that my service would cost an estimate $503.44. At that time the price is fine, not a problem at all. However, when I walk into the service area and look at the invoice, I begin to flip the page and Jd Daugherty snatched the sheet out of my hands. I then asked “Dude why did you do that?”, he replied, “oh that’s the accounting paper work, their eyes only. I said well can I see the detailed itemize list of the repair. He said we don’t give that to the customer. I said well, seeing that it is my vehicle and I’m paying for a service, I shouldn’t be denied to see how the charges are broken down. He said “The State of Georgia doesn’t require me to give you that information; And Ford has never had you sign for an estimate before service. I said are you kidding me? I said I’ve always received an itemized list of what the estimate may be. He said, not from Ford. I said I’ve had my Explorer since 2013 are you saying I don’t know what I’m talking about. He said not about that sir. So after that I went out to my truck and called 3 other dealerships. I called Fayetteville, Allan Vigil and Auto Nation Ford. I told them what I needed done as reported on the sheet given to me by Legacy Ford (not the full Itemized list just a sheet with repair, replace Purge Valve and smoke test). Each service person from each location gives me a possible estimate of $125 to $195 for labor plus parts. Mind you, I’m outside for nearly 30 minutes of these calls before I walk back into the dealership. I ask for the service manager Justin Murry. Justin walks over and I ask him to simply break these charges down for me, he said do you know what a smoke test is? I said if I did I wouldn’t ask for you to break this down for me. He said obviously you don’t know what it requires for our guys to do. I said I’m asking you to show me how the $420 labor is broken down, if you can’t do that then maybe you shouldn’t be manager. He said “I’m done with this conversation, you payed the fee I’m considering this case close. I’m not giving you another discount, so there”. Then he instructed the secretary at the desk to give me a card, and for me to leave. He said if you have a problem with it contact the owner and walked away. First, of all I have never been spoken to so rudely in all my times dealing with customer service. In California, Ford was my favorite place to shop. Second, I never asked for a discount. I asked for him to explain the charges in detail. He responded as if he didn’t have to answer to me, when in fact it’s the customers that keep your service department running in order for him to have a job. He had already judged the situation before trying to negotiate or have a conversation. I say negotiate the conversation because if he had come to the desk with an explanation instead of a defense, we wouldn’t be at this point right now. Third, this guy is probably leaving a stain of unprofessional negativity on your company. Not only has this guy made you lose a customer but a potential sale. Because of my experience here, I will never shop, or service any of my vehicles here again. I’d rather drive 40 minutes away to get my truck and car service. So here is what I’m going to do. I am sending this email to see if someone with better business sense and customer focus will reply or if I will need to contact the Better Business Bureau and report my complaint. I will continue to post my complaint until I am satisfied this was address properly. This is more than a complaint; it’s a rational look at the people you have chosen to lead your facility

You all have had Zoie’s cats for over 2 months to fix a fender bender. You haven’t called one time during the process. He had to call you and you guys were very rude to him. He wants his cars! NOW!

Got new tires and brakes on a work van. Van drove very poorly and felt like I would lose control when tractor trailers pass on the highway. Got the van home and checked the tries. Found that the dealership had put 85psi in all four tires. The tire tag on the inside of the driver door clearly states 52 for the front and 64 for the rear. Also noticed that I didn't get now valve steams. And the kicker, it took 3 working days to get a set of tires and brakes. Poor attention to details.

Bought my SUV from them. I bought a ford edge titanium 2019. I got hit and totaled my car. I'm so upset. I will.go back to Legacy Ford and purchase another Ford titanium SUV again. White with tan interior. Loved that car.

Do not buy at Legacy, marked up a vehicle by 10000 off asking price. They said that was there right to do it. So they displayed false advertisement.

Horrible service, they scammed me into buying a vehicle by making it seem as if the MSRP was higher by showing me a feature list from a higher valued vehicle. Law suit in the making!!!!!