Reviews

4.4 out of 5 4.4
151 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    July 18, 2018

    Sent an email for simple info. Folks could not, OR would not at least read, and give SIMPLE reply! As usual, info listed to good to be true, and just... screw customer! YOU SUCK!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Legacy For...d. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please contact us at (770) 914-2800 at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.

  • 1.0 out of 5
    July 2, 2018

    A very unpleasant experience after the sale. Three weeks after I bought a new truck at Legacy, I was called back to the dealership and advised I needed... to pay an additional $1,000.00. At first I thought they were kidding, then shocked. Just awful. I was warned to stay away from Legacy. Wish I had listened. Terrible experience. Every time I look at the truck I am reminded of that awful experience. Another red flag, I asked for a copy of every document that I signed at Legacy, and was turned down.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Charles, thank you for sharing this recent experience with us. We take our customers? comments seriously so we hope that you?ll give us a call at (770...) 914-2800 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

  • August 7, 2017

    As always every thing was great. Service, workman ship, Customer Service.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We're glad everything was up to your expectations, Thomas! We hope to be of service to you again! Take care!

  • 5.0 out of 5
    June 26, 2018

    The staff was friendly and quick! I def recommend!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 25, 2018

    The service on my 2012 Fusion was good, but your the Works coupon for $32.50 was misleading, I had to pay $46.07.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 7, 2018

    Everyone was extremely helpful and very nice. Rodney took care of my vehicle in a very professional and efficient way. I was very pleased with my experience... at Legacy Ford

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 5, 2018

    It is always a pleasure taking my vehicle to Legacy Ford for service. Everyone is nice and they do a good.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thomas, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist... you! Safe travels!

  • 5.0 out of 5
    June 1, 2018

    The staff at Legacy Ford are very helpful and knowledgeable. I enjoy going there. The atmosphere there is friendly and comfortable. When I am getting my... car serviced I walk around and it's like hanging out with friends

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Allen, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Please let us know if there is ever anything else... we can do for you! Safe travels!

  • 5.0 out of 5
    May 22, 2018

    At first I wasn't sure the deal would be made but Emanuel and Henley were able to get the job done. They made sure I was happy with my purchase and... have continued to follow up

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Leigh, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happ...y to assist you! Safe travels!

  • 5.0 out of 5
    May 21, 2018

    Fast efficient informative service. Manager very friendly.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews