Tony Serra Ford

Tried to sell me a truck at full price, only 3 out of 4 doors would open.

Purchased new explorer that was what they called in use vehicle but was new with 2400 miles on it. Was told i would get additional 6 month 6000 mile waranty added to the 36 month 36000 mile warranty by salesman John Bruce and Colton Craft sales manager due to mileage. Called ford customer service. They said i have no additional warranty. Also thought i purchased ford 3 yr 60000 mile extended warranty. Found out i don't have a Ford warranty. Tried to contact Don Wood the general manager. Never could catch him there or answer phone call. Got service rep. to leave message ask him to call. He finally called 3 weeks later on Friday night at 7:20 pm. Assured me he would look in to issues and call me back. Still waiting 2 months later. Tried again yesterday. Asked secretary to speak with him. She said she would try. Never called. Still waiting. They want to sell you a car and thats all. I like to by local but not from them anymore. Service writers Alaina and Shelby are bend over backwards helpful. I get service done there because it is convenient. Manager and sales need to learn from them.

We have just purchased a vehicle from Ford this past week but have used Tony Serra Ford for years for service and Shelby Ray in the service department is fantastic to work with !! She works with your schedule to try to meet all your needs. Go visit her for all your service.

I just want to say that every person buying car would love to have the pleasant experience of working with Caleb Jones. He is the most polite & serving Salesman.

Carried Bronco in for recalls to be done and let them do an oil change even though it was not due at the time. Figured I would let them make a few $$ since they were not the original dealer. They left the skid plate off that has to be removed to get to the oil drain. Their response was " After investigating and speaking to the techs, noone remembers not putting it back on." What kind of unprofessional response was that ? I asked Does anyone remember PUTTING IT BACK ON ? Lesson learned. If I need to crawl under to check if things were done correctly I might as well do it myself. Will never go back.

Great Company and Great People Thanks To The Great Team Thanks To Johnny Bruce, Don Wood and Kala Shaw .

Having used the service department at this dealership in the past it was clear that this was not an ordinary dealership. Dealerships have a horrible reputation for crappy and dishonest service but a recall brought me in there and I was shocked by the great honest service. When ready to buy a new vehicle Serra Ford was my first stop. I shopped other dealerships hoping to fine a better price. Better price was found but only by a small amount but the service department at Serra made it not worth it to go somewhere else. Sales put no pressure on me and allowed me to take my time deciding. Great experience.

I will forever be grateful to JB at Serra ford for working with me and my husband with him being out of town. Thank you JB!!!!!!

Car salesman JB (Johnny) worked to get me the best possible deal. He kept in contact via phone and once we reached an agreement the rest of the sale went smooth. From start to finish I was pleased with my service from him and Serra Ford

Great salesman. Zero pressure. Did what he said he would do. Truck was exactly what I was looking for and my salesman was super easy to deal with and honest.