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Tony Serra Ford

(103 reviews)
Sales hours: 9:00am to 6:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–7:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed

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Reviews

(103 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tony Serra Ford from DealerRater.

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Car salesman JB (Johnny) worked to get me the best

Car salesman JB (Johnny) worked to get me the best possible deal. He kept in contact via phone and once we reached an agreement the rest of the sale went smooth. From start to finish I was pleased with my service from him and Serra Ford

Car salesman JB (Johnny) worked to get me the best

Car salesman JB (Johnny) worked to get me the best possible deal. He kept in contact via phone and once we reached an agreement the rest of the sale went smooth. From start to finish I was pleased with my service from him and Serra Ford

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi David, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Tony Serra Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

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Great salesman.

Great salesman. Zero pressure. Did what he said he would do. Truck was exactly what I was looking for and my salesman was super easy to deal with and honest.

Great salesman.

Great salesman. Zero pressure. Did what he said he would do. Truck was exactly what I was looking for and my salesman was super easy to deal with and honest.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Robert, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Tony Serra Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

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My experience at Tony Serra Ford in Sylacauga was

My experience at Tony Serra Ford in Sylacauga was outstanding. Greg McDonald. My sales person went above and beyond to find me the right Ford F150, that I was looking for . I couldn’t be happier with my truck and I would recommend anybody looking for a car or truck to look up Greg McDonald at Tony Serra Ford in Sylacauga, Alabama.

My experience at Tony Serra Ford in Sylacauga was

My experience at Tony Serra Ford in Sylacauga was outstanding. Greg McDonald. My sales person went above and beyond to find me the right Ford F150, that I was looking for . I couldn’t be happier with my truck and I would recommend anybody looking for a car or truck to look up Greg McDonald at Tony Serra Ford in Sylacauga, Alabama.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great people, great service.

Great people, great service. i would recommend to anybody interested in buying a vehicle. The facility was clean and easy to locate very helpful staff.

Great people, great service.

Great people, great service. i would recommend to anybody interested in buying a vehicle. The facility was clean and easy to locate very helpful staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Purchased new Ford electric van from this dealership.

Purchased new Ford electric van from this dealership. Very nice and easy to work with, but they promised a home charger installation before the purchase and never came through with it after the sale. I would not trust them for my next new vehicle purchase. Go to Woody Anderson Ford in Huntsville and they will stand behind their word.

Purchased new Ford electric van from this dealership.

Purchased new Ford electric van from this dealership. Very nice and easy to work with, but they promised a home charger installation before the purchase and never came through with it after the sale. I would not trust them for my next new vehicle purchase. Go to Woody Anderson Ford in Huntsville and they will stand behind their word.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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JB the salesperson was great to work with, but his sales

JB the salesperson was great to work with, but his sales manager promised Ford would install my eTransit van charger after purchase at no additional cost. Found out later this was not true. The dealership shut down all communication with me after my purchase.

JB the salesperson was great to work with, but his sales

JB the salesperson was great to work with, but his sales manager promised Ford would install my eTransit van charger after purchase at no additional cost. Found out later this was not true. The dealership shut down all communication with me after my purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
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Greg McDonald is a top notch employee!

Greg McDonald is a top notch employee!! Ask for him if in need of a vehicle. The best of the best.

Greg McDonald is a top notch employee!

Greg McDonald is a top notch employee!! Ask for him if in need of a vehicle. The best of the best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Thank you Greg McDonald at Tony Serra Ford I love my new

Thank you Greg McDonald at Tony Serra Ford I love my new truck always a pleasure doing business with You and Tony Serra. I highly recommend them to anyone looking for another vehicle. New or used. Thanks again

Thank you Greg McDonald at Tony Serra Ford I love my new

Thank you Greg McDonald at Tony Serra Ford I love my new truck always a pleasure doing business with You and Tony Serra. I highly recommend them to anyone looking for another vehicle. New or used. Thanks again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Traded cars at Serra Ford in Sylacauga, I am a return

Traded cars at Serra Ford in Sylacauga, I am a return customer because people like JB and the finance team will go above and beyond to help you get the car you want! That is saying alot from me because I am a picky person! I always want all the features that I like and all of them are often hard to find all in one car. JB worked for days until he found exactly what I wanted. Great team at Serra Ford in Sylacauga!

Traded cars at Serra Ford in Sylacauga, I am a return

Traded cars at Serra Ford in Sylacauga, I am a return customer because people like JB and the finance team will go above and beyond to help you get the car you want! That is saying alot from me because I am a picky person! I always want all the features that I like and all of them are often hard to find all in one car. JB worked for days until he found exactly what I wanted. Great team at Serra Ford in Sylacauga!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Took my newly purchased used F250 to Tony Serra Ford to

Took my newly purchased used F250 to Tony Serra Ford to have some "we owe you" work completed. Not only was the "we owe you" work done timely and properly Colton took care of a couple of recalls that I ask about. He worked it out to have them done today while I was there. I really appreciate how he took the time to chase down the parts and schedule the additional work on the same day keeping me from having to use my vacation time to come back and compete the task. GREAT JOB today at Tony Serra Ford Service Team and Colton !!! I WILL BE BACK !!!

Took my newly purchased used F250 to Tony Serra Ford to

Took my newly purchased used F250 to Tony Serra Ford to have some "we owe you" work completed. Not only was the "we owe you" work done timely and properly Colton took care of a couple of recalls that I ask about. He worked it out to have them done today while I was there. I really appreciate how he took the time to chase down the parts and schedule the additional work on the same day keeping me from having to use my vacation time to come back and compete the task. GREAT JOB today at Tony Serra Ford Service Team and Colton !!! I WILL BE BACK !!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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