AutoNation Subaru Scottsdale

Steve Russo ....Mike Harris ....Very shady People doing Shady business here...If you look at the prior reviews...They are telling the God's Honest truth ....I bought my first ever brand new Wrx here...I bought it at night ...My salesman told me to bring it back the next day to get it detailed so I did and hour later my sales guy pulled it up ..So go to work and I see a scuff on the passenger side front bumper all the paint gone...I called the dealer immediately...Remember at this point I had my car for less than 24 hours...So they told me to drop off my car I said I need my car for at least a week then I'll drop it off ...Over 2 weeks later they still have my car ...I call and demand my car back ...Only to find over spray on the side passenger mirror.. windshield ...And it looked like someone there keyed my instrument display...cause remember I had my car for a week ..It wasn't there before..I had to buff it out ..Crooks are definitely working at this dealer ..I had two cvts under warranty replaced here .Since the original cvt started to leak a tad bit at 14,000 miles ...My Driver's side side mirror was shaking after they had my car there at the body shop..My list is way longer than I even wanna remember.....They stole money, time and created so much lies to do what they do here...I feel for all the customers & SOA & the manufacturer who has to pay out for made up warranty claims....It's a vicious circle of what they are doing here...Stay away or get ripped off ....Your choice ....Choose wisely....

8-27-2023 Re: Autonation Subaru Scottsdale 15678 N Northsight Blvd, Scottsdale, Arizona Re: Deceptive Business Practice – “Bait and Switch “ Customer "baited" by merchant advertising a product at a (pre-approved written ‘trade’ price), but when customer visits the store for ‘closing’, it’s discovered the previously agreed (vehicle trade price) has increased by thousands of dollars. In this particular case an increase of $4000.00., resulting in a sale/fail. CAUTION: I recommend extreme caution for anyone even remotely considering doing business with this automobile dealership! ***This week I checked the (Better Business Bureau) rating for this business. Not surprised: “F” BBB rating due to “Failure to respond to complaints filed against business”. I didn’t even know BBB had an ‘F’ rating.*** On June 10th, 2023, Christopher Mueller (sales person) emailed me a (firm) price agreement, approved by sales manager Brett Leib. The stated Autonation price of the new vehicle would be $35164.39, and my trade allowance would be $24154.74 – with a closing balance due of $12613.15. I signed my approval to the document, and emailed it back to Mr. Mueller. At the closing date – having waited in the office for over 1.5 hours, Mr. Mueller exited from an office and approached me with the following. “First the ‘bad news’ – your trade value has been reduced by $4000.00, but the ‘good news’ is that we will only charge you an additional $2000.00.” I was astounded by the news. Based on many previous discussions with Mueller, he knew I’d never have made that 200+ mile trip to Scottsdale, if the (previously agreed sales agreement was to be changed)! In fact he and I had just discussed the sales matter, by phone, and on line, several times the day before, that coupled with the fact the new Subaru had not even been washed and fueled in advance of the closing appointment, was outrageous. It immediately became evident this entire episode was nothing more than a planned bait and switch designed to have me drive 200+ miles from Sierra Vista, to Scottsdale, then have me sit around for nearly two hours wondering when we’d get to closing, followed by then changing the agreement in an attempt to extract thousands of additional dollars from me. I asked Mr. Mueller for the return of my key module and said I was leaving. A gentleman, whom I’d never been introduced to, followed me out the door and began with excuses. I left the premises.

Chris from Autonation Subaru Scottsdale was very nice and accommodating with the purchase of my BRZ. Great customer service. Even though it got busier as time went by, he was calm and doing his job. Also at the the same time greeting new customers into the office. Thanks for everything Chris!! 😊 …

My second AutoNation purchase, my first at AutoNation Subaru. Greatest buying experience I have had with new or pre-owned cars. Daniel and team were fantastic.

Overall purchase experience was fine, however after purchase of a used vehicle which was AutoNation Certified and came with a 3 month/4,000 mile warranty, a few weeks later, I had a problem starting the vehicle. I had the vehicle towed to a dealer and repaired as instructed by AutoNation Subaru. Luckily the repair was only a few hundred dollars, because the dealership has failed to reimburse me for the repair and an attempted contact to the General Manager was ignored. If you are purchasing a used car, do not put any value to AutoNation Certified.

Luis is the best!! He was very informative when answering every question related to the car. Very helpful throughout the process. He was patient, and also, he talked to us in Spanish, making us more pleased and welcome. Thank you so much to every body at the dealership, especially Luis. ¡Gracias!

Luis made it a great experience. He wasn’t pushy and really cares about the customers. I recommend this place! Great experience! Plus, the new car is amazing!

Purchased a new SOLTERRA a week ago and David was awesome and it was a smooth process. Highly recommend this dealership, no high pressure purchasing tactics like many other dealerships!

emil was the best salesman! he kept in touch with me weekly until car arrived.. and once arrived, kept the paperwork process fast and efficient!

I bought a nice used car here with no high pressure, and the friendliness and service provided by the staff is outstanding. I highly recommend you check it out.