Skip to main content

Johnston Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (113 reviews)

Meet our employees

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (113 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Amazing service dept Johnston Ford

I’m writing to commend the service dept at Johnston Ford. I only know the names of the 3 members who are the face of the dept but the people who work in the background to keep our vehicles running deserve a big shout out as well. Terry has been the very capable service manager for many years. Samantha and Rob, service advisors, always greet me with a smile and are caring and efficient. The service dept kept my last Explorer running beautifully for 14 years. I have no doubt they will do as well with my 2017 Explorer.

Amazing service dept Johnston Ford

I’m writing to commend the service dept at Johnston Ford. I only know the names of the 3 members who are the face of the dept but the people who work in the background to keep our vehicles running deserve a big shout out as well. Terry has been the very capable service manager for many years. Samantha and Rob, service advisors, always greet me with a smile and are caring and efficient. The service dept kept my last Explorer running beautifully for 14 years. I have no doubt they will do as well with my 2017 Explorer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Rob the service manager is great!

Rob the service manager guided me and my two dogs through a stressful breakdown arranging the tow, helping us find a pet-friendly hotel room, where to eat, and he personally drove us to and from the dealership! They got me out of there in just over 24 hours, good people.

Rob the service manager is great!

Rob the service manager guided me and my two dogs through a stressful breakdown arranging the tow, helping us find a pet-friendly hotel room, where to eat, and he personally drove us to and from the dealership! They got me out of there in just over 24 hours, good people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Absolutely, the best buying experience ever!

New Customer - I called on Friday to discuss a specific used truck on their website. The owner, Joe, answered and I immediately knew I wanted to do business with him but I was struggling with what to do with my current truck and thought I might need to just keep it. On Monday, Joe called me and Camille texted me because they found I had a private rebate. After 3 hours on and off the phone, I was the owner of a brand new truck. I never thought I would buy a new truck again, but they made it so easy and went the extra mileS to make it happen for me. On Tuesday, I went and finally drove the truck I had purchased over the phone. They made me feel like family and it truly was the best buying experience I’ve had. I felt a relief when I left the lot on Tuesday and I’ve never had that happen before. Thank you Joe, Camille, and Barbara for your help! I’ll be back!

Absolutely, the best buying experience ever!

New Customer - I called on Friday to discuss a specific used truck on their website. The owner, Joe, answered and I immediately knew I wanted to do business with him but I was struggling with what to do with my current truck and thought I might need to just keep it. On Monday, Joe called me and Camille texted me because they found I had a private rebate. After 3 hours on and off the phone, I was the owner of a brand new truck. I never thought I would buy a new truck again, but they made it so easy and went the extra mileS to make it happen for me. On Tuesday, I went and finally drove the truck I had purchased over the phone. They made me feel like family and it truly was the best buying experience I’ve had. I felt a relief when I left the lot on Tuesday and I’ve never had that happen before. Thank you Joe, Camille, and Barbara for your help! I’ll be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

VERY HELPFUL SALES ASSOCIATE

ASSOCIATE WAS VERY HELPFUL IN ANSWERING ANY QUESTIONS AND THANKFULLY HE WASN'T FOLLOWING US AROUND LIKE A LOST PUPPY . IF I AM CAR SHOPPING OR FURNITURE SHOPPING PLEASE DON'T FANAGGLE HASSLE ME. THIS WASNT ONE OF THOSE THANKFULLY

VERY HELPFUL SALES ASSOCIATE

ASSOCIATE WAS VERY HELPFUL IN ANSWERING ANY QUESTIONS AND THANKFULLY HE WASN'T FOLLOWING US AROUND LIKE A LOST PUPPY . IF I AM CAR SHOPPING OR FURNITURE SHOPPING PLEASE DON'T FANAGGLE HASSLE ME. THIS WASNT ONE OF THOSE THANKFULLY

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Mrs. Doc (Deborah ) Holloway

Y'all are the best!!! Very professional, yet personable! The service department is very dependable, too!I recommend Johnston Ford to everyone I Great hometown folks!!We appreciate y'all!

Mrs. Doc (Deborah ) Holloway

Y'all are the best!!! Very professional, yet personable! The service department is very dependable, too!I recommend Johnston Ford to everyone I Great hometown folks!!We appreciate y'all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Thank you

I would like to thank Kerry, Laura, Camille, Joe for helping my family purchase a New Car they are very special people. I will purchase all my vehicles from Johnston Ford in New Boston from now on.

Thank you

I would like to thank Kerry, Laura, Camille, Joe for helping my family purchase a New Car they are very special people. I will purchase all my vehicles from Johnston Ford in New Boston from now on.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

ford edge

I bought a new 2013 ford edge in 2013 and it has been in the shop 4 time s to be repaired I have 71000 miles on this vehicle and i have no confidence that it will start and run as it should

ford edge

I bought a new 2013 ford edge in 2013 and it has been in the shop 4 time s to be repaired I have 71000 miles on this vehicle and i have no confidence that it will start and run as it should

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Very Sharp Dealer

Very smooth operation all worked super!! Thanks Dwight Hunter

Very Sharp Dealer

Very smooth operation all worked super!! Thanks Dwight Hunter

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Satisfied customer

The staff was great, I was wanting a particular model and they found my escape and brought it to the dealership for me. I will definitely go back.

Satisfied customer

The staff was great, I was wanting a particular model and they found my escape and brought it to the dealership for me. I will definitely go back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We are happy you had such a positive experience with us, Jayce! It is our goal for all our staff to provide a positive customer experience and we?re glad you are satisfied. Happy motoring!

Show full review

owner

Johnston Ford always treats me like a friend. I feel I can trust them and depend on them.

owner

Johnston Ford always treats me like a friend. I feel I can trust them and depend on them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Nelda, thank you for sharing your recent experience at Johnston Ford. Thanks again for the great review of Johnston Ford!

Show full review
See all 113 reviews