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Johnston Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (113 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (113 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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great service and and friendly staff

Price was right on my new 2015 Ford Fusion . Staff was very friendly and helpful. I will be back for my future needs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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customer

I ordered the new 2015 Edge. Camille and Ron closely monitored the progress of the vehicle and kept me updated on a regular basis as to the progress/location of the vehicle. When they knew it had arrived in Dallas they marked it "hot" and it arrived in New Boston the next day. When it came to financing, Camille worked with Ford Credit to get me a rate comparable to a local lending institution and the process was relatively painless. Ron helped me program the garage door opener and then put my tags on for me when they arrived. I wouldn't trade with anyone else!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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ford flex

after 50 + years joe still has the extra fine service he has had from the beginning( thanks joe)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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service with a SMILE!!

Super friendly folks & very accommodating!! Answered all my questions & endured me thet were just a phone call away if I needed assistance in the future!! Was a pleasure doing business with Johnston Fort...Joe is a real gentleman & makes everyone feel like your business is appreciated!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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New car buying experience

I purchased a new 2014 f150. Along with the staff being very helpful and friendly Mr Johnston treated me like an old friend. Out of approximately 10 new cars I've bought in my lifetime this has been by far the best experience. The follow up has been equally as impressive after the sale . I recomend them to anybody I know of in the market for a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service

Always do a great in servicing our vehicles. The service is always great, they have been servicing and selling my family vehicles for over 40 years. I would recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Superb Dealership

I contacted Johnston Ford about a used vehicle and ended up purchasing a new 2015 Ford Explorer thanks to Camille's help! The whole experience was a breeze from start to finish. Camille found the exact vehicle I wanted and expedited the process so I could take advantage of the special offers from Ford. Johnston Ford is a wonderful, hometown, family dealership with an awesome sales staff, excellent service department and friendly, helpful staff. I would highly recommend Johnston Ford!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Ford KR 2015 Ford Expedition

Purchased 2015 King Ranch Expedition. Service & staff exceeded all our expectations and them some. Super job and tremendous dealership. Johnston Ford and Joe Johnston are top notch in our book.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Purchased another vehicle from Johnston Ford

We purchased recently an Explorer. Joe Johnston put us in touch with his salesman, Ron, who in turn was most helpful. He assisted us in finding the vehicle we wanted, spent time telling us of all the options available, provided a car to try out, and then spent a lot of time getting us acquainted with our new car. Laura made the paperwork easy. Joe found us several available rebates and gave us a very fair price on the trade-in. It was a hassle-free experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New Expedition

The people at Johnston are so friendly and helpful. This is my 4 vehicle, the 3rd Expedition, I've purchased from the dealership. It's like coming home, the staff remember you, even when you haven't been there in a long time. The service is outstanding. I would recommend them to anyone that is in the market for a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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