Reviews
I always wait until I visit Augusta to get my car
I always wait until I visit Augusta to get my car serviced at this Mercedes Benz location. Coming from South Florida, everything is just too expensive down there. So, since I have family and friends who stay in Evans, I prefer to get all of my car needs in Augusta. They are never too full. Professionalism is of utmost importance. They get me in and out in good time. And they find me discounts whenever they are available.
I always wait until I visit Augusta to get my car
I always wait until I visit Augusta to get my car serviced at this Mercedes Benz location. Coming from South Florida, everything is just too expensive down there. So, since I have family and friends who stay in Evans, I prefer to get all of my car needs in Augusta. They are never too full. Professionalism is of utmost importance. They get me in and out in good time. And they find me discounts whenever they are available.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We were told our car fell under a recall.
We were told our car fell under a recall. They ended up opening our sunroof shade all the way and now it?s stuck! It wasn?t that open when we brought it in. The corporate office told us there was even goodwill. They wouldn?t even talk on the phone in Augusta ga. Text only. I?ll NEVER buy again. I?ve owned a few. I?ll never give them any business. Mercedes failed us. This is safety issue being ignored. Thousands to fix. We called a guy in north Augusta and he said don?t tell me GLC 300 and he was right!
We were told our car fell under a recall.
We were told our car fell under a recall. They ended up opening our sunroof shade all the way and now it?s stuck! It wasn?t that open when we brought it in. The corporate office told us there was even goodwill. They wouldn?t even talk on the phone in Augusta ga. Text only. I?ll NEVER buy again. I?ve owned a few. I?ll never give them any business. Mercedes failed us. This is safety issue being ignored. Thousands to fix. We called a guy in north Augusta and he said don?t tell me GLC 300 and he was right!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We regret that your customer service experience fell short of our standards. Your concerns matter, and we’re committed to making this right. I’d appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to me at the information provided below so we can work toward a resolution. Tyrone Price, Service Manager Mercedes-Benz of Augusta | tprice@Group1Auto.com
Service time is too long.
Service time is too long. If you wait on the vehicle. I think they schedule too many cars.Everything else was just fine. The price is very expensive.
Service time is too long.
Service time is too long. If you wait on the vehicle. I think they schedule too many cars.Everything else was just fine. The price is very expensive.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Perfect staff i love love love ur company that's why I
Perfect staff i love love love ur company that's why I drive from Columbia to your company
Perfect staff i love love love ur company that's why I
Perfect staff i love love love ur company that's why I drive from Columbia to your company
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Overall service was excellent, the store was clean,
Overall service was excellent, the store was clean, customer service representative was very friendly and pleasant to talk. The representative was very helpful with the type of service I needed at this time.
Overall service was excellent, the store was clean,
Overall service was excellent, the store was clean, customer service representative was very friendly and pleasant to talk. The representative was very helpful with the type of service I needed at this time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Easy people to do business with.
Easy people to do business with. Professional and personable at the same time. My third Mercedes so far.
Easy people to do business with.
Easy people to do business with. Professional and personable at the same time. My third Mercedes so far.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Kathi, your wonderful feedback and rating mean a lot to us. We hope you have a great day!
Mercedes-Benz of Augusta Ga.
Mercedes-Benz of Augusta Ga.Always do a great job. Mr.Ryan done a great job of keeping me informed of my service. Please gave Mr.Ryan a raise for his knowledgeable and professionalism.
Mercedes-Benz of Augusta Ga.
Mercedes-Benz of Augusta Ga.Always do a great job. Mr.Ryan done a great job of keeping me informed of my service. Please gave Mr.Ryan a raise for his knowledgeable and professionalism.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ryan Consul was great to work with along with all the
Ryan Consul was great to work with along with all the sales staff. I purchased a 2025 GLC 300. It looks and drives like a dream. Very satisfied with my purchase.
Ryan Consul was great to work with along with all the
Ryan Consul was great to work with along with all the sales staff. I purchased a 2025 GLC 300. It looks and drives like a dream. Very satisfied with my purchase.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Awesome customer service from Mr.
Awesome customer service from Mr. Ryan Thomas,.. Always kind and a professional Waiting on additional service next week. look forward to returning bc of such outstanding customer service
Awesome customer service from Mr.
Awesome customer service from Mr. Ryan Thomas,.. Always kind and a professional Waiting on additional service next week. look forward to returning bc of such outstanding customer service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sully was great Sully was great Sully was great Sully was
Sully was great Sully was great Sully was great Sully was great Sully was great Sully was great Sully was great Sully was great Sully was great
Sully was great Sully was great Sully was great Sully was
Sully was great Sully was great Sully was great Sully was great Sully was great Sully was great Sully was great Sully was great Sully was great
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase