Reviews
THE BEST BUYING EXPERIENCE EVER!
We walked in the showroom and were greeted by salesman Sullivan Lindler almost immediately. He got the keys for the car we were interested in and Sullivan explained how the car worked and features that it had! Off we went for a drive! I loved the GLC 300 immediately. Very nice car; quiet, smooth drive. Sullivan helped us make our decision to buy, and that we did! Everything went smoothly with financing, trading in a car, and finalizing the deal! We drove off the Mercedes car lot that day! It was the best experience we’ve ever had when purchasing a new car! Thank you Sullivan Lindler, Cameron Cummings, and Ryan Thompson for knowledgeable, quality care!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Very good experience....customer service was great
My experience was great... wait- time wasn't long....car was washed and vacuumed....positive assistance in extending my prepaid services....great customer service...overall, very satisfied with my visit...
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Bettye for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Salesman was great but the add on cost ($798 for nitro
Salesman was great but the add on cost ($798 for nitro and resistal protection) were never explained and couldn’t be removed even though they were never asked for.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for bringing this to my attention. I apologize for what you encountered with your purchase. I would like an opportunity to fix this and to earn your business, please contact me at n.cartwright@mbofaugusta.com. I look forward to speaking with you. Nathan Cartwright General Manager
The whole service department needs to be replaced
Just like everyone else... The service center is a joke. All these complaints about the service center and nothing has been done. Its like they dont care about your car or their work. Its a shame really. They turned me off of ever buying another Benz.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for bringing this to my attention. I apologize for what you have experienced with your recent service visit. I would like an opportunity to fix this and to earn your business, please contact me at n.cartwright@mbofaugusta.com. I look forward to speaking with you. Nathan Cartwright General Manager
We are disappointed with the service, or lack of service
We are disappointed with the service, or lack of service we received at Mercedes-Benz of Augusta. We will not return to this dealership and will not recommend them to our friends. We will take our vehicle to a reputable MB dealership to protect our investment. After getting a B service, on our drive back home, the dash tire pressure monitor turned red and indicated and inflation problem. All four tires were showing 70 lbs (+-) 3lbs. The front tires should be 49 lbs, not 70. I stopped at the next exit and checked the tires and noticed that the tires had not been rotated, which is part of service B. I knew that the tires had not been rotated because the original right rear tire was replaced on a trip to Florida by “Good Sam” earlier this year. I was planning to get a new set of Michelin tires from MB Augusta later this year to match the new Michelin tire I purchased from the MB in Pensacola, Fl. We received an email inviting us to come in for a $359 service B special. The bill was over $500.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back.
What further attempts did MB of Augusta make to resolve my concerns? My tire pressure monitor is still flashing red and the service manager has not been helpful. I have made many attempts to talk with the service manager to resolve the tire monitor problem. I've been put on hold or waited for a return call. On one call I was told that he would find a like vehicle on the lot and call me right back. After waiting an hour, I called the service department back and was told that he had gone to deliver a car. What service! I will take my vehicle to a dealership that I can trust to complete the service properly. This has been and continues to be a an inconvenience. I talked with Caroline, Executive Referral Manager with Mercedes-Benz USA, LLC and now understand what I will need to do. Mr. David Karangu, owner of Kenya Auto Enterprises, holds the Mercedes Benz franchise. I will take my concerns to his attention and to the BBB. When I talked with Mr. Cartwright, MBA-GM and told him that I would contact MB USA, he told me not to threaten him. Again, this is not a threat, I'm just letting him know what I'm going to do.
Good service on the first two years but right now I have
Good service on the first two years but right now I have see the service quality drop.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for bringing this to my attention. I apologize for your recent service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Nate Cartwright General Manager n.cartwright@mbofaugusta.com
Mr Henry the most honest general sales manager
Mr Henrythe general sales Mgr was absolutely unbelievable unbelievable fantastic got me into a beautiful Mercedes Benz glb 2022 see only mr Henry for all your automotive needs a wonderful wonderful honest person
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
One of the best service ever….
One of the best service ever….I will never go and buy car anywhere else…
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for being our customer, we appreciate your kind words and look forward to seeing you again!
Service was great and the allignment is excellent
Babz was very personal and professional. She did everything timely and communicated all findinding. It was a real pleasure working with her. I look forward to the next opportunity.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Great customer service!
My point of contact was Riley. He was informative, accommodating, knowledgeable, and respectful. Riley took the time out to explain the process fully and made me feel like a valued customer. I came in with a fussy two- year old and he still handled everything professionally.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.