McGavock Nissan

Made the whole process seemless. The deal felt above board and transparent, unlike other dealerships in the area. We were treated with respect & honesty. Thank you.

Alyssa is a great saleswoman!🤩 she’s the best in the west go see her if your looking for a new ride!!!!😁

This was the easiest car buying experience of my life! The salesman, Orlando Green, and the rest of the McGavock staff make you feel like an important person and not just a number. There was no pressure and I didn?t feel like I was being upsold at all. I also got a better than expected interest rate!

absolutely great. great cheerful customer service representatives and basically people that know what they are doing. soon as you pull into the service bay, somebody is there to greet you and tend to your needs. i confidently recommend them to everybody i know because i know they will be taken good care of. Gie them a try, you will not go wrong.. ask for Brad at the service bay. John Paul

Great work from my service advisor, Brad McClintick, in the service department. Got great customer service and good support from the entire service department team.

Never again. First, of course, (as is to be expected during a car sale) they ran my credit multiple times despite being specifically told to only pull it once. I disclosed my credit at the beginning of the conversation but once the original deal they tried to sell me on wasn't able to be made after the official credit pull the message disappeared off the salesman's message thread. It does show up on mine, but whatever. This is on me, I guess but I went through with a deal anyway, even though it was shady to start. When I went to pick up the car, it was DISGUSTING. It was supposed to be detailed but apparently that means something different at McGavock Nissan. The seats were gross, the steering wheel was sticky and grimy and it smelled like cigarettes. After sending it back to be detailed correctly, it did still have stains in the seats but they are white seats on a used car and the smell was gone. Decent enough, I guess. The kicker is this: less than two weeks after my purchase, this car left me stranded on the side of the road, over heated!!! Good thing I bought the extended warranty, right? WRONG! The only thing that was good for was getting shuffled around for two hours while I was on the side of the highway by myself. NOBODY would do anything other than give me a different number to call. I spent two hours on the side of the road, desperately trying to get the help I BOUGHT AND PAID FOR to no avail. Right now, my new car is sitting on the side of the road while I had to call for a ride and I've got no way to work tomorrow. The only way to get the car fixed is to pay for a tow on top on everything else and hope maybe these clowns will reimburse me. Unfortunately, I just dropped $3000 on a down payment so I don't have another $800+ to pay for the car to be towed where it needs to go. Avoid this dealership at all costs. I wish I had paid better attention to the red flags from the start.

I wanted to mention reg: my visit for warranty work the excellent Svs & help of the service advisor, maxwell Abshier. Very professional. Excellent job

McGavock Nissan was an absolute nightmare to work with. I reached out to McGavock through their online inquiry form. Two days passed with no communication. I decided to call and speak to a rep directly and got Leslie Palacios. She was most helpful in getting all of the information together that I had requested. That is, until the time came that I decided I would buy the vehicle. Apparently, McGavock Nissan is the first dealer in the history of earth to refuse to take a deposit to hold a vehicle for a day or two while a prospective buyer gets funds squared away for wiring, supposedly due to some policy change "related to Covid" (this is malarkey, by the way). This process takes about a day. McGavock was assured and provided evidence that the funds would be available the next morning and it was made explicitly clear that I was ready to buy. Send the paperwork, send the wire instructions, and take a deposit if needed. They refused to do any of the above. They would not take my money, and more than likely because they would prefer to get kickbacks by having someone walk in off the street and finance through them. And yes folks, dealers get kickbacks through financing, service contracts, etc. Dealers can and do manipulate rates within a range banks provide to them. They will gouge you if they think you're good for it and it's clear that McGavock would rather have the opportunity to do this versus working with an out-of-state buyer paying cash. I quite literally did all of the work on my end getting funds in order and setting up shipping, only to have McGavock act in bad faith. To be quite honest, this is not a dealer that deserves my business and, if you're reading this, they probably don't deserve yours, either. If they handle client relations this poorly out of the gate, imagine what they will do after the sale. I have NEVER encountered a dealer so unwilling to work with a customer to make a deal work. This is not an operation that conducts business with integrity and if you're in the market, you should think long and hard before doing business with them. UPDATE: Wow......hard to believe this experience could get any worse, but apparently if you issue McGavock a challenge to do worse, they go straight to "Barney Stinson" mode. It was clear that my sales rep, Leslie, had been instructed to cease communication with me midway through the day yesterday all because I was asking them to hold a vehicle on a deposit for A DAY. So I decided to call and speak with someone at the dealership on my way home and see if we could get things worked out. Enter Will Hockett: Possibly the single worst candidate for employment in a customer-facing role of any kind. Will answers and I briefly explain why I'm calling. I voice my bewilderment that they are unable to do what pretty much any other reputable dealer in the country can and has done for decades, but if the truck is available and he will send me the wire instructions, we can work it out. His response: "Well, that's our policy." Just know, Will is a "POLICY guy." I bluntly replied that "that may be your policy, but your policy is stupid." Will's response.....CLICK. WOW. I call again and he informs me they don't want my business and threatens to report me to "the authorities" for "harassment" if I call again. Will....you conference me in on that phone call when you make it because I could use (another) good laugh. Bottom line, if you're looking at their inventory from any distance, they will offer no assurances to you that the vehicle will be available when you get there without you wiring the FULL PURCHASE PRICE in advance. No deposits. There was no guarantee that they would not have the truck sold by the time my wired funds settled, putting thousands of dollars in their pocket with ZERO recourse. I offered them an opportunity to make things right and they doubled down on stupid. This morning....new dealer. And guess what....they have no issue with taking a deposit to hold. Imagine that.

Dealership will make promises they don’t keep and will waste your time. Their MO is to lie to your face and then ignore you. Vehicle has been in shop twice in less than a month and needs to go back in. Disastrous experience. Worst car buying experience I’ve ever had and I buy lots of cars. I could go on and on. I’ve tried contacting Steve, dealer owner, multiple times to no avail. Cannot wait to get rid of this vehicle I’ve owned less than a month! Odometer Paperwork was wrong and still not corrected. Tire needs replaced. Was told they would put a new one on and even took it in to for this. When I picked it up 2 days later, tire had not been touched. First time I picked the vehicle up, had 3 flat tires. Was told rental was ready for me when I got there only to show up and they had no idea where it was. When they found it, I had to wait for them to put gas in it. Checkout process took over 3 hours. Nothing positive about this experience whatsoever.

The service was excellent , they Ofer me the best deal, Im so hoppy whit my new Nissan Murano 2018 Platium thank you very much.