Terry Cullen Southlake Chevrolet

As a first time customer, Service technician was dismissive and rude. (Jeff Taylor) No one greets you, no one says, we will be right with you or anything.... I had to get out of my car walk around and ask, who is Jeff Taylor ! When I do find him, he says with an attitude, I’m busy getting other cars checked in. When he realized I was offended by his attitude, then he asks me if I wanted to get my car serviced or not. I got in my car and left. It’s obvious, Terry Cullen has enough customers and doesn’t need any new ones. I called back and requested to speak to the manager but he was away on vacation. THIS IS NOT THE PLACE TO GO IF YOU WANT TO BE TREATED WITH RESPECT AND GREAT CUSTOMER SERVICE!

I want to give a sincere thanks from the bottom of my heart to Rochelle Rodgers for being an absolute ROCKSTAR. She worked patiently with me for nearly... a week via text, call and email to ensure that I was completely comfortable and answered any and all questions swiftly. Once all of the stars were aligned I made the hour drive this past Saturday to pick up my dream car and the experience was nothing short of amazing. Thank you and God Bless Rochelle and Terry Cullen Chevrolet!!!

I filled out my application on-line. Lisa Jackson contacted me almost immediatly. She was very pleasant. When I cme into the dealership I was very ill.... Everyone was so professional & considerate. I originally applied for a Cruze although I really wanted the Malibu. Llsa explained everything to me & stuck by my side & made my dream come true. I am know driving a 2015 Malibue! Thank you Lisa Jackson, You're the BESTEST! Kudos to the Terry Cullen team. You guys rock!

I bought a 2015 tahoe and ever since I got it it has been problematic and problematic and the way treat you is very dismissive and disappointing either... they are lying or dont know how to run a business because its impossible not to know what's going on in your business. I will never buy another car for this dealer.

I purchased a new 2016 Malibu in September of 2016. My Maintenance Program Application clearly stated that the terms were .36,000 miles or 3 years whichever... came first. After 4 oil changes and rotations they tried to charge me for the remainder. I finally got that straightened out and got my 25K oil change and rotation. They were suppose to update my service file. Now at my 30,000 mile oil change and rotation they again want to charge me $45, saying that there is nothing in my file. I even have a copy of my agreement and verified with the cashier it was in my file on my last visit. Then they wanted me to wait while they pulled my original sales file from the archives? Well I agreed and never heard back. I even offered to email them a copy of my agreement signed by both the dealership representative and myself at purchase. I will never ever deal with this dealership again and certainly not recommend them to anyone. I have been lied to by Johnny my salesman to the point that when I walk in, he turns and walks the other way. I have been lied to by the service department time and time again. In short, I am fed up with TC and the way they do business. I'll take my next purchase elsewhere this year when I trade up. I guess repeat business, customer loyalty, and living up to the contract agreements you make means nothing to these guys as long as they make the sale.

Good service ,staff know elite, professional and polite

I wasn't pleased with the process. I felt as if I was a lamb being set upon by wolves. I will not buy another vehicle from this dealership.

I had made an appointment to meet with a salesman at 0900 on a Saturday. I had received a text message from this dealership the night before reminding... me about the appointment and two the next morning. When I arrived at 0900 I was informed that the the that I was interested in was not there and it would be 1030 before it would be there. Apparently one of their employees was using it. When the truck finally got there I noticed that it had 4000 more miles on it than advertised, which I questioned about. We came to an agreement on the price along with a couple of things that needed to be taken care of. (Spray bed liner, it didn’t pass emissions test and needed to be serviced)So I dropped it off the following Saturday so they could start on it Monday morning hopefully getting it back the next day. Turns out I did not get it back until Thursday. When I called the salesman, couldn’t get hold of him, but he did leave message with receptionist that it was ready. When I picked it up they could not provide me with documentation that the emissions issue was fixed nor had they serviced the truck either. Also when I first got the truck it only had a quarter of a tank of gas. Two days ago I received an email from them asking if I was 100% satisfied with them and would I refer my friends & coworkers there. I don’t think that’s going to happen, also think it’s safe to say I won’t be back.

The buying experience was awesome. I am not one for a lot of sit down negotiating with a car salesman and Nita made the experience painless. I submitted... my credit application and supporting documentation in advance so I wouldn't have to be there for a long time. I will be referring her and sending my friends to her and will buy my next vehicle from her. We are a Chevy family.

I was very pleased with the service we received from the time we drove up on the lot until we we left. We were especially pleased with the fact to that... we were not pressured into getting a vehicle other than what we were looking for. Our sales person Greg Williams was very knowledgeable of his job and did it well. We are very satisfied with our purchase from Terry Cullen's Chevrolet.