Terry Cullen Southlake Chevrolet

My 2nd time taking my car to be serviced and both times Terry Cullen of Southlake had my car 2 week on a service that should have at the most took 3 days that cost me each time 2 weeks of car rentals, Communications was subpar, they have no problem with taking my payment, a couple thousand dollars on an alignment, a tune up and o2 sensors being replaced only to receive my car and while driving 55 mph the steering shakes, I'm aware it could be a few different things, but I got charged for an alignment when clearly no one took time to check to see if there was bad brakes or rotors or maybe suspension issue just kept my car 2 weeks, it drives ok until you get to 55 then I'm shaking like a paint Shaker. A lot of money spent but not really satisfied with the service. Shame!

This was my third purchase from Terry Cullen Southlake Chevrolet. Excellent service. From the time you walk on the property you are greeted and all questions are answered in a manner of polite, respectful, and professional. When you walk in the door friendly greeting. I already knew my salesman from a previous purchase and I had called ahead. He helped me find the truck I was interested in. Walked me through the process and the financial Manager walked me through that process. When all things were completed, I walked out a happy customer.

Please ignore/delete the previous review I gave. Management was not aware of the issues I experienced, and has thoroughly resolved all concerns. I would recommend Terry Cullen Southlake Chevrolet!

Lugs wasn’t tire on my wheel. Manager said he will call me back. Never got a call back.

Everyone was nice and friendly. Other associates offered the husband and I water. I did appreciate that.

It was very clean. Everybody was very nice. I would take my car back anytime

My experience was with the collision department. From start to finish, Jacqueline was very kind, loving, and helpful. She made sure I was knowledgeable of everything and that I was set up for success. She help make things so much easier for this process along with the other employees that assisted. Everyone was very helpful. The turnaround time was quick and a shocker! Thanks Terry Cullen!

You guys always do an awesome job! I have been coming here for years ever since I got my Chevy and you have been holding me and my Chevy down.

Not happy at all with experience. Brought my truck in because I was having to put anti-freeze in every other day, only to be told that there was nothing wrong with my truck. Finally I took it to X-Pert Auto Care where they replaced the coolant assembly, intake manifold, and engine cooler. Brought truck back to dealership for a Particulate Matter Sensor that they have previously replaced (warranty item), only to be told that I had to pay $925 for recalibration and regen because the other shop used aftermarket calibration! Outrageous!!!!! Money grab! This could have been avoided if they had properly diagnosed the problem in the first place. On a positive note- shuttle service is great.

I purchased a 2025 Chevy Equinox a few weeks ago. The process from the beginning to the end was fun. Yep, I said fun. I felt no pressure. Kam understood what I wanted and showed me two vehicles. I was given VIP treatment! Kam even answered my wacky questions. Every step was explained prior to seeing William. Sitting in William's office was fun too. I was a little nervous but he made the process fun too! My husband was happy too!