Terry Cullen Southlake Chevrolet

Part of this is my fault. I should’ve read paperwork better even if it was close to closing. They raised my interest rate 2% over agreed %. They changed my trade in value as well. Also no where in the add for the truck I bought did they say it was turned in under lemon law. In the add it just says low miles one owner. I’ve bought a lot of cars in my life and I don’t trust any dealer but this has got to be the most deceitful I’ve ever run across. Stay away from this dealer.

They got me in and out with phenomenal service. Would recommend them to anyone i know

Terry Cullen Southlake Chevrolet has a "Supreme, Custom" customer care team. Everyone from the front end to inside of the service department team as well as the shuttle service, has a spirit of excellence. Way to go! Very please with my car care. Thanks a million. Jeff-Shauna-Kristi-Leon-Drew-Lee and Mr.Terry

Since May 12, 2022, my 2012 Chevy Cruze LS has been with Terry Cullen. GM don't have the Cam cover part due to a back order. There is no date on receiving the part. I was told that the repair person don't start working on the car until the part is received. That is unacceptable. It could take weeks before GM sent the part. Why not start repairing the other things on the list that I agree on? I have been a customer since 2012 and never experience lack of communication on the status of my car until now. I don't want my car park at your facility and no work performed. It would be great if Terry Cullen had a car to use until the part is received for repair.

This dealership has very good customer service. I was very pleased with this dealership. Thank you :) 👍🏻

Purchased my first Chevy (Tahoe) from another dealership in '02 and for conveniencebegan using Terry Cullen for service. Purchased my second Tahoe from Terry Cullen in '10 now doing business with them for about 19 years. Great, friendly service every time. Jeff Taylor has been my service manager for many years now. I would certainly recommend Terry Cullen for purchase and service.

Feb. 02-2022 I needed a key cut for my Escalade because I lost my key.After I stop near your Dealership it wouldn?t start. Cadillac Dealer up the road wasn?t any help didn?t have any keys or nobody to program keys for 3 days ?My daughter and I were in distress Betty Simmons the receptionist was amazing I told her the problem she told the rest of the team what was what and they were ready to help to the point of staying overtime ?Anthony Westmorland went to pick up the part.J.T. Akens Mgr. Lance McCullough Parts Consultant, Melvin Hyman Tech?Everybody went above and beyond your staff got us rolling again and asked me to call back so they would know we were alright ?I?ll never forget the act of kindness shown ?Thanks again for being so awesome ?334-790-8755 My key was on my bathroom vanity when I got back home ?The world would be a better place if people cared for others like your Staff I love y?all ?

I was recently put in a position where I had to purchase a vehicle and I found the staff at Terry Cullen Chevrolet sales department to be friendly and knowledgeable as well as very helpful in my decision making process.

The staff was courteous and knowledgeable of issues related to my vehicle, related to me all things that needed to repair my car to the best working order .

My truck has been at the dealership over a month and they haven't even started the begin repairs yet. I keep getting the run around after numerous calls and visits. They don't have a loaner vehicle or rental for me to use and totally are not taking me seriously. This is a horrible way to treat patrons. How many more months will it be, uugh