Terry Cullen Southlake Chevrolet

I have a 2023 Chevy Equinox, with 32K miles on it and it's still under warranty. I brought my vehicle in twice for the same issue. There is a rattling sound when you accelerate that turns into a whine once you release the accelerator that slowly fades away. I dropped the vehicle off over night for them to look at. The next afternoon I received a text from the service department where they said they didn't hear the noises. They asked me to stop in and take a ride with them to help identify the sound. I was at work, and left to come down to do the ride with them. When I drove the car and pointed out the noises the technician said he heard it. He said they would have to research it to fix it. I left, and later that day I received a call where they said they had fixed it, and that it was a software update for the transmission. I picked the car up and I didn't hear anything until later that day. I called back to setup another appointment, insisting that this issue is not software related, but that it's mechanical. I dropped the car off over night again and I didn't hear anything all day the following day. I called and later got a voicemail from one of the technicians saying that they were working with the GM engineers to try and come up with a fix, but in the meantime I could come pick up and drive the vehicle. I picked up the car the morning of 11/1/25. I was handed the keys and I asked for the paperwork to see what was done. The technician said the person handling my vehicle had not placed any notes in the system so there was nothing to printout. She said she would have the technician call me once he got it and to get me the paperwork. To this day (11/8/25), I haven't heard a word from anyone. Terry Cullen completely dropped the ball and left me hanging.

I purchased 4 new tires from Terry Cullen Chevrolet. The service advisor, Kristi Hodges, made me aware of a special whereas I could get the 4th tire for $1. The service was good. Kristi was very helpful and made sure my car was returned to me in superb condition.

Everything was smooth and quick. Everyone was great. Vincent was very good. Very Helpful, and explained everything about the car we purchased.

After some accidental damage to my car during servicing, Lee Powell (Service Manager) went above and beyond to get my vehicle back in top condition. Super grateful for his professionalism in the process. Will definitely pass this experience on to anyone willing to listen.

Came for an oil change. Was told I needed new tires but the tires on the car are brand new. Loose change was taken from my car. When I inquired about concerns with vehicle, I was told I would have to pay $150 for a diagnostic test for each concern. Porters very unprofessional behavior.

After some accidental damage to my car during servicing, Lee Powell (Service Manager) went above and beyond to get my vehicle back in top condition. Super grateful for his professionalism in the process. Will definitely pass this experience on to anyone willing to listen.

My 2nd time taking my car to be serviced and both times Terry Cullen of Southlake had my car 2 week on a service that should have at the most took 3 days that cost me each time 2 weeks of car rentals, Communications was subpar, they have no problem with taking my payment, a couple thousand dollars on an alignment, a tune up and o2 sensors being replaced only to receive my car and while driving 55 mph the steering shakes, I'm aware it could be a few different things, but I got charged for an alignment when clearly no one took time to check to see if there was bad brakes or rotors or maybe suspension issue just kept my car 2 weeks, it drives ok until you get to 55 then I'm shaking like a paint Shaker. A lot of money spent but not really satisfied with the service. Shame!

This was my third purchase from Terry Cullen Southlake Chevrolet. Excellent service. From the time you walk on the property you are greeted and all questions are answered in a manner of polite, respectful, and professional. When you walk in the door friendly greeting. I already knew my salesman from a previous purchase and I had called ahead. He helped me find the truck I was interested in. Walked me through the process and the financial Manager walked me through that process. When all things were completed, I walked out a happy customer.

Please ignore/delete the previous review I gave. Management was not aware of the issues I experienced, and has thoroughly resolved all concerns. I would recommend Terry Cullen Southlake Chevrolet!

Lugs wasn’t tire on my wheel. Manager said he will call me back. Never got a call back.