Dealer on Cars.com since May 2017
|Sales||9:00 AM - 8:00 PM|
|Service||7:30 AM - 6:00 PM|
|Mon||9:00 AM - 8:00 PM|
|Tue||9:00 AM - 8:00 PM|
|Wed||9:00 AM - 8:00 PM|
|Thu||9:00 AM - 8:00 PM|
|Fri||9:00 AM - 8:00 PM|
|Sat||9:00 AM - 7:00 PM|
|Mon||7:30 AM - 6:00 PM|
|Tue||7:30 AM - 6:00 PM|
|Wed||7:30 AM - 6:00 PM|
|Thu||7:30 AM - 6:00 PM|
|Fri||7:30 AM - 6:00 PM|
|Sat||7:30 AM - 2:00 PM|
I filled out my application on-line. Lisa Jackson contacted me almost immediatly. She was very pleasant. When I cme into the dealership I was very ill.... Everyone was so professional & considerate. I originally applied for a Cruze although I really wanted the Malibu. Llsa explained everything to me & stuck by my side & made my dream come true. I am know driving a 2015 Malibue! Thank you Lisa Jackson, You're the BESTEST! Kudos to the Terry Cullen team. You guys rock!
The buying experience was awesome. I am not one for a lot of sit down negotiating with a car salesman and Nita made the experience painless. I submitt...ed my credit application and supporting documentation in advance so I wouldn't have to be there for a long time. I will be referring her and sending my friends to her and will buy my next vehicle from her. We are a Chevy family.
I was very pleased with the service we received from the time we drove up on the lot until we we left. We were especially pleased with the fact to tha...t we were not pressured into getting a vehicle other than what we were looking for. Our sales person Greg Williams was very knowledgeable of his job and did it well. We are very satisfied with our purchase from Terry Cullen's Chevrolet.
213 lifetime reviews of the Service Department. Includes reviews of Terry Cullen Southlake Chevrolet from DealerRater.com
I had dropped my car key n it fell apart. I was having a difficult time putting it back together correctly which would not allow me to start my car. I... asked a service writer if he could assist me in putting it back correct so that I could start my car again. He said that he would have cut another key and reprogram it which was going to cost over $300. I went home and kept working at it til I finally go it right and was able to start my car again. This was just one a bunch of bad service I rcvd fm this dealership.
I had the worst experience ever! I had to call 3 times to get an estimate on the work I was having done. Then I dropped my car off at 10 a.m. and when... I didn't hear from them by 3 I called. I called 8 times over a 40 minute period and was placed on hold, then told my car wasn't there and I wasn't in their system when I had just had work done the week before. Finally a woman was able to confirm that my car was there and I asked to speak with a manager once I arrived. He only apologized and gave my car keys to an associate to pull my car around the front. After waiting 10 minutes I went on the inside to find out why my car hadn't been brought to the front yet. The guy who handed my keys off acted like he didn't know where he had put the keys; and the guy that actually had the keys was wondering around saying he couldn't find my car. So at that point I asked for my keys and I had to pull my car around myself. This was absolutely the worst customer service I have ever received!!!