Terry Cullen Southlake Chevrolet

4.7 out of 5 4.7
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Terry Cullen Southlake Chevrolet Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 2:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since May 2017

Terry Cullen Southlake Chevrolet, Your Jonesboro Chevrolet Dealer Terry Cullen thanks you for visiting our comprehensive

...

Jonesboro Chevrolet online dealership. Terry Cullen Southlake Chevrolet takes pride in our dealership, the products we sell and the car, truck or SUV you'll drive away in. We're confident that you'll find the perfect vehicle at the best price at Terry Cullen Chevrolet. Looking for new cars in Jonesboro or the surrounding Georgia region? Let our staff find you the new or used vehicle you've been looking for.

"Nobody Walks Away From Terry Cullen Chevrolet"

Service

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
353 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    October 4, 2019

    As a first time customer, Service technician was dismissive and rude. (Jeff Taylor) No one greets you, no one says, we will be right with you or anything.... I had to get out of my car walk around and ask, who is Jeff Taylor ! When I do find him, he says with an attitude, I’m busy getting other cars checked in. When he realized I was offended by his attitude, then he asks me if I wanted to get my car serviced or not. I got in my car and left. It’s obvious, Terry Cullen has enough customers and doesn’t need any new ones. I called back and requested to speak to the manager but he was away on vacation. THIS IS NOT THE PLACE TO GO IF YOU WANT TO BE TREATED WITH RESPECT AND GREAT CUSTOMER SERVICE!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for taking the time to leave us this detailed feedback. Excellent customer service is our top priority and we are disappointed to lea...rn that you may have had anything less than a stellar experience with us. We'd like the opportunity to turn your experience around. Please reach out to our Service Manager, Lee Powell, at (770) 968-4444 at your earliest convenience to discuss how we can turn this experience into a positive one. We hope to hear from you soon.

  • 5.0 out of 5
    July 2, 2019

    I want to give a sincere thanks from the bottom of my heart to Rochelle Rodgers for being an absolute ROCKSTAR. She worked patiently with me for nearly... a week via text, call and email to ensure that I was completely comfortable and answered any and all questions swiftly. Once all of the stars were aligned I made the hour drive this past Saturday to pick up my dream car and the experience was nothing short of amazing. Thank you and God Bless Rochelle and Terry Cullen Chevrolet!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing this feedback! We are happy to hear that our team took great care of you during your visit! If you ever need anything else from ...us, please feel free to give us a call or stop by. Have an awesome day!

  • December 29, 2014

    I filled out my application on-line. Lisa Jackson contacted me almost immediatly. She was very pleasant. When I cme into the dealership I was very ill.... Everyone was so professional & considerate. I originally applied for a Cruze although I really wanted the Malibu. Llsa explained everything to me & stuck by my side & made my dream come true. I am know driving a 2015 Malibue! Thank you Lisa Jackson, You're the BESTEST! Kudos to the Terry Cullen team. You guys rock!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    February 22, 2019

    I bought a 2015 tahoe and ever since I got it it has been problematic and problematic and the way treat you is very dismissive and disappointing either... they are lying or dont know how to run a business because its impossible not to know what's going on in your business. I will never buy another car for this dealer.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sorry about your experience. We would like to try and help. Please reach out to Shauna our customers relations rep at 770-968-4444.

  • 1.0 out of 5
    July 19, 2018

    I purchased a new 2016 Malibu in September of 2016. My Maintenance Program Application clearly stated that the terms were .36,000 miles or 3 years whichever... came first. After 4 oil changes and rotations they tried to charge me for the remainder. I finally got that straightened out and got my 25K oil change and rotation. They were suppose to update my service file. Now at my 30,000 mile oil change and rotation they again want to charge me $45, saying that there is nothing in my file. I even have a copy of my agreement and verified with the cashier it was in my file on my last visit. Then they wanted me to wait while they pulled my original sales file from the archives? Well I agreed and never heard back. I even offered to email them a copy of my agreement signed by both the dealership representative and myself at purchase. I will never ever deal with this dealership again and certainly not recommend them to anyone. I have been lied to by Johnny my salesman to the point that when I walk in, he turns and walks the other way. I have been lied to by the service department time and time again. In short, I am fed up with TC and the way they do business. I'll take my next purchase elsewhere this year when I trade up. I guess repeat business, customer loyalty, and living up to the contract agreements you make means nothing to these guys as long as they make the sale.

    1.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional experience, so we are disappointed to he...ar that yours was not up to par. Please contact our General Manager, John Cullen, at (770) 968-4444 to discuss your concerns, as your satisfaction is of utmost importance to us.

  • 5.0 out of 5
    April 4, 2018

    Good service ,staff know elite, professional and polite

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Terry Cullen Southlake Chevrolet. If you have any... further questions, please give us a call. We're always happy to help!

  • 1.0 out of 5
    February 17, 2018

    I wasn't pleased with the process. I felt as if I was a lamb being set upon by wolves. I will not buy another vehicle from this dealership.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Janine Bradley thank you for taking the time to leave us your honest feedback. We regret that you weren't satisfied with your experience. We hope y...ou will give us another chance. Please call us at (678) 369-7346 so we can work towards a solution. Thank you and have a great day.

  • 1.0 out of 5
    February 12, 2018

    I had made an appointment to meet with a salesman at 0900 on a Saturday. I had received a text message from this dealership the night before reminding... me about the appointment and two the next morning. When I arrived at 0900 I was informed that the the that I was interested in was not there and it would be 1030 before it would be there. Apparently one of their employees was using it. When the truck finally got there I noticed that it had 4000 more miles on it than advertised, which I questioned about. We came to an agreement on the price along with a couple of things that needed to be taken care of. (Spray bed liner, it didn’t pass emissions test and needed to be serviced)So I dropped it off the following Saturday so they could start on it Monday morning hopefully getting it back the next day. Turns out I did not get it back until Thursday. When I called the salesman, couldn’t get hold of him, but he did leave message with receptionist that it was ready. When I picked it up they could not provide me with documentation that the emissions issue was fixed nor had they serviced the truck either. Also when I first got the truck it only had a quarter of a tank of gas. Two days ago I received an email from them asking if I was 100% satisfied with them and would I refer my friends & coworkers there. I don’t think that’s going to happen, also think it’s safe to say I won’t be back.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Jim R, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not ...a positive one. Please reach out to us at (678) 369-7346 when you can so we can address this situation directly. Thank you and have a great day.

  • 5.0 out of 5
    December 28, 2017

    The buying experience was awesome. I am not one for a lot of sit down negotiating with a car salesman and Nita made the experience painless. I submitted... my credit application and supporting documentation in advance so I wouldn't have to be there for a long time. I will be referring her and sending my friends to her and will buy my next vehicle from her. We are a Chevy family.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    December 26, 2017

    I was very pleased with the service we received from the time we drove up on the lot until we we left. We were especially pleased with the fact to that... we were not pressured into getting a vehicle other than what we were looking for. Our sales person Greg Williams was very knowledgeable of his job and did it well. We are very satisfied with our purchase from Terry Cullen's Chevrolet.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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