Reviews
We were very pleased with the whole process.
We were very pleased with the whole process. Our salesman Kam did a wonderful job.
We were very pleased with the whole process.
We were very pleased with the whole process. Our salesman Kam did a wonderful job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dealership is ok .
Dealership is ok . Service advisor are not friendly. Especially the woman who sits in 2nd row 1st desk.
Dealership is ok .
Dealership is ok . Service advisor are not friendly. Especially the woman who sits in 2nd row 1st desk.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Not satisfied with the amount of time and billing of my
Not satisfied with the amount of time and billing of my repairs, was quoted 16 hours for repairs that would equal 4 days, my car was not ready until the 11th day causing me more on a rental, my billing was about 80$ more than written up and overall repairs seems to be up to par.
Not satisfied with the amount of time and billing of my
Not satisfied with the amount of time and billing of my repairs, was quoted 16 hours for repairs that would equal 4 days, my car was not ready until the 11th day causing me more on a rental, my billing was about 80$ more than written up and overall repairs seems to be up to par.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We regret to hear that your experience with us was not a more positive one. We would like the opportunity to make this up to you. Please contact our Service Manager, Lee Powell, at (770) 968-4444 so we can make your experience a positive one.
Service department is horrible have you waiting all day
Service department is horrible have you waiting all day for a oil change that should take less than a hour.
Service department is horrible have you waiting all day
Service department is horrible have you waiting all day for a oil change that should take less than a hour.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Mr. McClain - Your appointment time for your services is a drop off time only, which is especially important when it comes to Corvettes. We have limited lifts that are equipped to handle C8 Corvettes and even more limited technicians qualified to work on them. We do our best to explain over the phone, and in the text message appointment reminder that we send out before you come in, that your appointment time is a drop off time only. I am very sorry for the frustrations this has caused you, that is by no means our intention. As always, you are more than welcome to wait on your vehicle, however we want to be respectful of your time so you are not hanging around the dealership all day for your vehicle to be ready. Thanks, Drew Cullen
Appointment on time and everything went great.
Appointment on time and everything went great. Would recommend their services!! Excellent customer service and great attitudes.
Appointment on time and everything went great.
Appointment on time and everything went great. Would recommend their services!! Excellent customer service and great attitudes.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Location is very convenient, staff is always
Location is very convenient, staff is always accommodating and friendly. The service time is good.
Location is very convenient, staff is always
Location is very convenient, staff is always accommodating and friendly. The service time is good.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind review; we are happy to pass along your comments to the team here at Terry Cullen Southlake Chevrolet INC.! We look forward to your next visit! Take care!
My experience was amazing at Terry Cullen the sales woman
My experience was amazing at Terry Cullen the sales woman Rochelle give me a amazing and great experience letting me leave with a smile on my face.
My experience was amazing at Terry Cullen the sales woman
My experience was amazing at Terry Cullen the sales woman Rochelle give me a amazing and great experience letting me leave with a smile on my face.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind review; we are happy to pass along your comments to the team here at Terry Cullen Southlake Chevrolet INC.! Until the next time we meet, take care!
I took my car in for a battery that was still had a
I took my car in for a battery that was still had a warranty and had to pay $99 .00 which was not cool how and would y'all feel if y'all went to Macy's or Rich's and was charged for them to put y'all items in a bag Stop trying to get over on people and take the charge away for my name is a Annette Glover
I took my car in for a battery that was still had a
I took my car in for a battery that was still had a warranty and had to pay $99 .00 which was not cool how and would y'all feel if y'all went to Macy's or Rich's and was charged for them to put y'all items in a bag Stop trying to get over on people and take the charge away for my name is a Annette Glover
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Ms. Glover - I am sorry for the frustration here. I am going to have my service manager reach out to you immediately so we can come up with some sort of resolution. Thank you for choosing us when there are so many other shops to choose from. Thanks, Drew Cullen
The work that you did on the car was excellent.
The work that you did on the car was excellent. Great customer service. Thank you
The work that you did on the car was excellent.
The work that you did on the car was excellent. Great customer service. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jonathan, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Horrible service!
Horrible service!!!!! I said after I took my truck months back for a oil change I wouldn’t return but no trying 2 give them another chance staff are not friendly I never my advisor never came 2 speak with me about anything things that should have been changed on my vehicle like wipers and topping off fluids wasn’t did my 2nd time being disappointed i have a upcoming service next month probably won’t be returning for sure this time, the first incident with leaving the oil all over my truck and on the inside was horrifying I couldn’t believe these people would return my vehicle back 2 me that way 2nd bad experience i definitely wouldn’t recommend going 2 Terry Cullen of southlake
Horrible service!
Horrible service!!!!! I said after I took my truck months back for a oil change I wouldn’t return but no trying 2 give them another chance staff are not friendly I never my advisor never came 2 speak with me about anything things that should have been changed on my vehicle like wipers and topping off fluids wasn’t did my 2nd time being disappointed i have a upcoming service next month probably won’t be returning for sure this time, the first incident with leaving the oil all over my truck and on the inside was horrifying I couldn’t believe these people would return my vehicle back 2 me that way 2nd bad experience i definitely wouldn’t recommend going 2 Terry Cullen of southlake
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair