Reviews
Write a reviewI am Pastor Parris these guys sold us 2 lemons on wheels
I am Pastor Parris these guys sold us 2 lemons on wheels both broke down on us first our 2018 Cadillac and now our 2020 Chevy 4/4 silver rodo they tell at the table you have a warranty and when it tare's up they want you to pay up front for their mechanic 🧰 to break down the engine $3,000 to see if the problem and the part's are covered it is a shame how these companies uses the customer and these service departments are getting over on people who don't know any better but I believe that God 🙏 will set the page 📃 straight one day and theses people are not checking these car's out and when you can't afford to get them fixed it goes on your credit 💳 but a piece of mind is better than No peace please pray for God 🙏 to send you to the right people and car lot I will never buy another car or truck from them again
I am Pastor Parris these guys sold us 2 lemons on wheels
I am Pastor Parris these guys sold us 2 lemons on wheels both broke down on us first our 2018 Cadillac and now our 2020 Chevy 4/4 silver rodo they tell at the table you have a warranty and when it tare's up they want you to pay up front for their mechanic 🧰 to break down the engine $3,000 to see if the problem and the part's are covered it is a shame how these companies uses the customer and these service departments are getting over on people who don't know any better but I believe that God 🙏 will set the page 📃 straight one day and theses people are not checking these car's out and when you can't afford to get them fixed it goes on your credit 💳 but a piece of mind is better than No peace please pray for God 🙏 to send you to the right people and car lot I will never buy another car or truck from them again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Pastor Parris - I am sorry for the issues you are experiencing with both of your vehicles. I left you a voicemail yesterday so we can discuss this and try to find an amicable solution. The reason we require payment up front for tear downs is that the extended warranty will only approve a claim once they know exactly what is wrong with the vehicle, so that they can determine if what is wrong with the vehicle is covered under your policy. All policies are different, so if the warranty company determines that the issue is not covered under your policy, and they deny the claim, many times customers will abandon their vehicle and refuse to pay for the inspection work completed. Unfortunately, the diagnostic/tear down does come with a cost as we have to pay our technicians for the time it takes to complete the tear down. However, as you have been a loyal customer to us, please give me a call so we can try to find a solution. Thanks, Drew Cullen
sucky service
Used this place for years getting service mostly oil changes. This last visit is my last. They want to charge you 165 dollars in labor for each item they do and then don't complete it. It is entirely a rip off when you charge so much for something that a xxxxxx could do and then add MISC charges that i guess are for rags they us to wipe their fingers. It is just not necessary to charge so much for services. I would even be surprised if this is even read or even considered for follow up. I tired of everywhere you go things are so expensive and some of it is not necessary. So i don't give a xxxx about this survery
sucky service
Used this place for years getting service mostly oil changes. This last visit is my last. They want to charge you 165 dollars in labor for each item they do and then don't complete it. It is entirely a rip off when you charge so much for something that a xxxxxx could do and then add MISC charges that i guess are for rags they us to wipe their fingers. It is just not necessary to charge so much for services. I would even be surprised if this is even read or even considered for follow up. I tired of everywhere you go things are so expensive and some of it is not necessary. So i don't give a xxxx about this survery
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Amy, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to our Service Manager, Lee Powell, at (770) 968-4444 at your earliest convenience to discuss how we can turn this experience into a positive one.
Satisfaction
Salesman Jeff gave us an awesome customer service experience! Definitely will recommend to family and friends!
Satisfaction
Salesman Jeff gave us an awesome customer service experience! Definitely will recommend to family and friends!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ditesha, we're happy you found our staff to be so supportive during your experience here at Terry Cullen Southlake Chevrolet INC.. Thanks for the recommendation, and have an amazing day!
Service
Jacki and Bart are some of the kindest, most efficient people with whom I have worked for service on any of our vehicles. We returned from our overseas trip to find our vehicle completely repaired and with even all of the recall repairs done. I will only bring my vehicles to Terry Cullen!
Service
Jacki and Bart are some of the kindest, most efficient people with whom I have worked for service on any of our vehicles. We returned from our overseas trip to find our vehicle completely repaired and with even all of the recall repairs done. I will only bring my vehicles to Terry Cullen!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Cedrick, thank you for your kind review; we are happy to pass along your comments to the team here at Terry Cullen Southlake Chevrolet INC.! If you have any further questions, please don't hesitate to reach out!
This dealers has been the worst dealership I’ve ever had
This dealers has been the worst dealership I’ve ever had the misfortune to have ever done business with in my over 50 years and 25 trucks. I bought a truck from them and shortly after I sold truck. So I requested a refund on the extended warranty I purchased. 3 months later and countless emails and calls I’ve heard nothing. Stay away from this dealership. The sell GM buy back cars without disclosing it. Alls will nit refund money on extended warranty which by law you are untitled to at a prorated rate. I will be filing complaints with Consumer Affairs and the BBB. I also will he leaving reviews on every website I can.Please avoid this crooked dealer.
This dealers has been the worst dealership I’ve ever had
This dealers has been the worst dealership I’ve ever had the misfortune to have ever done business with in my over 50 years and 25 trucks. I bought a truck from them and shortly after I sold truck. So I requested a refund on the extended warranty I purchased. 3 months later and countless emails and calls I’ve heard nothing. Stay away from this dealership. The sell GM buy back cars without disclosing it. Alls will nit refund money on extended warranty which by law you are untitled to at a prorated rate. I will be filing complaints with Consumer Affairs and the BBB. I also will he leaving reviews on every website I can.Please avoid this crooked dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Mr. Eubanks - I am sorry for the delay and this is the first I am hearing about your situation. In order for us to process an extended warranty refund, we have to have your mileage, date of sale/trade, and proof of sale/trade. I have emailed you directly so we can gather the necessary information and I can look into expediting it. Additionally, your statement about selling manufacturer buybacks without disclosure is flat out, simply untrue. We take pride in being transparent with our customers and walking them through the necessary forms required to purchase a manufacturer buyback at the time of sale. Thanks, Drew Cullen
Brake service
Great service work was done, great hospitality and great input on the job that was done on my vehicle
Brake service
Great service work was done, great hospitality and great input on the job that was done on my vehicle
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ray, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Terry Cullen Southlake Chevrolet INC.
I had my vehicle there June 14th it was repaired the
I had my vehicle there June 14th it was repaired the next day. I had to take it back on June 28th , because the check engine light came on and I was really nervous because I thought I would have to come out of my pocket again, but I didn’t because of a factory defect I didn’t have to worry about any cost on my end. And because of the Service advisor Kelly who got all this taken cared of, she is definitely the G.O.A.T.
I had my vehicle there June 14th it was repaired the
I had my vehicle there June 14th it was repaired the next day. I had to take it back on June 28th , because the check engine light came on and I was really nervous because I thought I would have to come out of my pocket again, but I didn’t because of a factory defect I didn’t have to worry about any cost on my end. And because of the Service advisor Kelly who got all this taken cared of, she is definitely the G.O.A.T.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Walt, we're happy you found our staff to be so supportive during your experience here at Terry Cullen Southlake Chevrolet INC.. We are always more than happy to assist you if anything else comes up. Take care!
Disrespectful and dismissive!
This place will not respect your time, nor your business. Shauna is very dismissive when your voice concerns and issues and will take no steps to correct no improve customer service.
Disrespectful and dismissive!
This place will not respect your time, nor your business. Shauna is very dismissive when your voice concerns and issues and will take no steps to correct no improve customer service.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
So sorry about this, Mr. Long. You have been a great, and loyal customer. We should have been better in this case and been more communicative. It is our goal to get all of our oil changes done as quickly as possible, specifically in under an hour, and in this case we were not able to make that happen. I have credited your account with a free oil change to make up for the inconvenience. Thanks, Drew Cullen
Not getting what I paid for!
Paid to have oil changed and tires rotated, while waiting I was told that my transmission was due for the 45000 miles service, which was not a problem. Upon arriving home I looked at the receipt and noticed that the labor for the tire rotation wasn?t performed.
Not getting what I paid for!
Paid to have oil changed and tires rotated, while waiting I was told that my transmission was due for the 45000 miles service, which was not a problem. Upon arriving home I looked at the receipt and noticed that the labor for the tire rotation wasn?t performed.
- Customer service 3.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I have spoken to Mr. Wright personally and showed him on the receipt that we did perform the tire rotation. Thank you again for you business, Mr. Wright and we look forward to serving you in the future! Thanks, Drew Cullen
They lost my floor mats and have yet to find or replace
They lost my floor mats and have yet to find or replace them. Totally dropped me like a hot potato once the sales transaction was made.
They lost my floor mats and have yet to find or replace
They lost my floor mats and have yet to find or replace them. Totally dropped me like a hot potato once the sales transaction was made.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Mr. Higel - I am sorry that you had a negative experience with us. Our sales person has reached out to you multiple times, including today after seeing this review, to offer mats to you at our cost. Please give him a call back at your earliest convenience. Thanks, Drew Cullen
Not true! I see you called Tuesday, but until I gave you a negative review did you try to get a hold of me. I've been texting Noble for weeks about the whereabouts of the floor mats and was at my suggestion that if they are truly lost for good that maybe you could sell me a set at dealer cost. That was not suggest by your salesman or anyone at your dealership. I can provide the call log and text exchange if you would like to see it. Jeffrey Higel
