Gene Messer Hyundai

Great customer service, staff was understanding and respectful. Willing to help out with any questions I had, and answered them. Great facility, will be coming back.

My experience with the service center this time was very good. The service professional Victoria communicated well and was able to answer my questions. I had an alignment done, asked to see the report, and was pleased to drive away with a much improved feel as I drove home. My car has 191,000 miles, and I am hoping to continue driving it for many more miles.

Painless. Haven't bought a new car in 15 years and this dealer (Nathaniel in particular) has fixed what used to be awful about the process.

Everyone was very nice. Waiting room had snacks. But, only two stars because with a scheduled appointment, it took 2 hours for an oil change. We won’t be going back.

Comfortable waiting area. Friendly staff. Fast. No hard sales tactics. Washed exterior of my vehicle. Refreshments available.monitors show work bay and you can view progress on your car.

Everyone was professional and courteous. They were prompt and letting me know everything that was going on and I will Riley recommend Gene Messer Hyundi matter what type of vehicle they have.

I love how they keep you informed through the process via text message. One other awesome detail is that they sent a video on the possible repairs that my car might need.

The service was amazing and quality of work was phenomenal. The only issue was the length of time it took around 2.5 hours; but with the volume of cars being worked on this is to be expected. Next time I’ll just have someone come pick me up when I drop off my car. Overall the best dealer experience I have ever had!!!

I didn?t like how it took 4 hours for them to find nothing wrong with my car, and while setting up my appointment told them about me having school and work and I needed the earliest appointment. So when I checked in to my appointment I was immediately told it probably wouldn?t be till 8 until they got to my car, due to most of their technicians not being there until 8; so why is my appointment at 7? And the salesman heavily persuaded me to give 5 stars and said if I did he?d get me a free tank of gas. There was also no communication from the salesman I had to approach them after 3 hours with no answer.

Communication can be slightly challenging, eg. I asked for a video of the inspection and of the broken parts and didnt receive any for the entire day. Good complimentary uber services while my car is getting fixed.